We, both as the legal owners of our investment property, would like to share our positive view of excellent customer service from HomeGround through a dedicated Customer Services Advisor, "Jack Adams"... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Joanne Roque seems to be the only person at Hoe Ground who has taken many years of problems by the scruff of the neck and begun to deal with one by one in a logical manner. Her work and effort have b... Voir plus
L'entreprise a répondu
Struggling to download the documents I needed myself, I called the enquiry telephone number three minutes before their closing time of 4 pm. Not only did the customer service representative pick up ve... Voir plus
L'entreprise a répondu
I’m grieving the loss of my beloved sister and haven’t been on top of everyday life. I had an overdue bill and Anna (Customer Service Agent) managed my request for part payment with compassion she ev... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Coordonnées de contact
4,7
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I asked a question and was provided…
I asked a question and was provided with the answers very quickly! A simple and easy process - I wish others would follow your lead.
Thank you.
Owner 64.
30 juillet 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Mr Blunden,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Charges
Although I was unable to resolve on telephone after putting in writing Ben resolved my issue quickly putting my mind at rest
29 juillet 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Ms Barnes,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Ben and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Addressing my complaint
Very polite, clear information. She inspired me with trust.
28 juillet 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Ms Hernandez,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Zainab and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Thanks for your help
The support person(Jodie) was very considerate with my issue I was facing and helped with prompt resolution.Thanks
25 juillet 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Ansh,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jodie and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Quick response and very understanding
Quick response and very understanding
24 juillet 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Emanuelis,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Compliment for Exceptional Service by Anna V
I am writing to express my sincere appreciation for the outstanding customer service I received from one of your team members, Anna V, when I recently contacted your office to retrieve the balance of ground rent for a property I own.
From the moment the call began, Anna was courteous, professional, and incredibly helpful. She not only handled my enquiry efficiently but also did so with such warmth and care that it made the entire experience surprisingly pleasant. It is rare to encounter someone who combines such strong competence with genuine kindness and approachability.
Anna took the time to ensure I fully understood the details, answered all my questions with clarity and patience, and made what could have been a frustrating task into a smooth and even enjoyable process. Her service truly stood out, and I felt it was important to bring her exceptional conduct to your attention.
Staff like Anna are a real credit to your organisation. Please pass on my thanks to her and consider this a strong commendation for her excellent work.
Kind regards,
Phil B.
23 juillet 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Phil,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
ANNA V helped me with my inquiry.
24 juillet 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Mr Toska,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Advisor Jack was very helpful and…
Advisor Jack was very helpful and polite. Send me immediately my statement. Thankyou so much.
24 juillet 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Dinesh,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Customer service has been amazing
Customer service has been amazing! Homeground always happy to help out when they can and responses to emails and phone calls are almost immediate.
23 juillet 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Miss Jones,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Polite
Polite, knowlegeable friendly service provided by Zainab today. - Thank you!
23 juillet 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Mr Mitchell,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Zainab and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Jack was extremely helpful and highly…
Jack was extremely helpful and highly professional in assisting me.
23 juillet 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
I am very impressed with the service…
I am very impressed with the service that Homeground staff provided . They were very empathetic and.efficient . My queries were responded to in a very timely manner by Joe H and Kim J. I couldn't get hold of the names of other team members I have spoken to .They have all been very professional I wish them the very best.
Thank you
18 juillet 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Joe, Kim and their managers.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
I had a query regarding my ground rent…
I had a query regarding my ground rent payments and made a call to the customer service line this morning
I was assisted by a very helpful agent called Jack , I was very happy with the service today
21 juillet 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Ms Linehan,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
I had never been in touch with the…
I had never been in touch with the company before. They responded very quickly and anwsered any questions clearly reducing alot of stress.
18 juillet 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Miss Dixon,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Great customer service
Anna dealt with my enquiry today at HomeGround Management & I was very happy with her response. Speedy, helpful & friendly!
17 juillet 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
Immediate response to my e mail.
17 juillet 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Mrs Lowthian,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Fraser and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
Email correspondence
I emailed HomeGround regarding the Leaseholder Deed of Certificate and Samantha was very quick to respond to them and was very helpful and polite.
11 juillet 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
Samantha (Asset Operations…
Samantha (Asset Operations Administrator) was very helpful, polite and professional.
7 juillet 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Ms George,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Review for Jack
Review for Jack – Phone Support
I called in because I couldn’t find my ground rent invoice in my email and was getting worried about a potential late fee. Jack was incredibly helpful and patient over the phone. He quickly located my account, confirmed the details, and reassured me that no late fee would apply. He even resent the invoice while I was on the call to make sure I received it. Really appreciated his calm and professional manner, made a stressful situation much easier.
Thank you
Daniela & Ricky
15 juillet 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Daniela & Ricky,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Helpful staff
Helpful staff , in particular Samantha, who assisted in the completion of the Building Safety Act Regulation Certificate. Showed patience and gave positive guidance
10 juillet 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Phillip,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
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