Homing Avis 

CUIDADO. En Lisboa nos dejaron tirados, literalmente, reserva cobrada y llegamos y nos dicen que no encuentran la reserva y el alojamiento está ocupado.
En el Algarve reservé a través de booking y cuando me di cuenta que eran ellos anulé, ya me habían cobrado casi 500 euros de la reserva, hace más de un mes que anulé y solicité la devolución del dinero y todavía nada.

Awful team. They wanted to charge an additional €30 price if you checked in after 7pm even through keys are left in the master lock at the apartment. Horrible communication, there’s no sense to warmt from the team just rudeness. Instructions to get into the apartment are so confusing and there is no support from the homing team. The apartment had no air conditioning, very old, towels had stains and wifi was horrible. I would never recommend to book with them ever.

Beware of fraud!

I am also a victim and am still waiting for a refund.

I can only recommend that everyone reports this company to the police if they are waiting for outstanding money.

The authority in PORTUGAL that processes the report is the following: ASAE

Contact details:
ASAE
Agency for Food and Economic Safety
Rua Rodrigo da Fonseca, nº 73
1269-274 Lisboa
Tel. 217 983 600
Fax: 217 983 654
correio.asae(at)asae.pt

Simply submit a report by email with information about the negative experience you had with Homing and with supporting documents!

If I could give it a negative rating- I would.
We reached after a long journey to collect our keys and we were not allowed to use the restroom.
We had a written confirmation of an apartment on the ground floor- but we got one on the 1st floor- The staff seemed to be hardly apologetic and the manager was no where to be reached.
The apartment was in terrible condition. The kitchen floorboards were completely tattered and infested with termites. Knives were rusted. All the paint on the kitchen counters were peeling off. It was a filthy filthy kitchen. The bedroom has no ventilation and walls behind the bed are broken revealing raw cement. (there is no headboard)
At mid-night we struggled to open the main door for almost 20 minutes
Next day we checked out- but we wasted 2 days in Lisbon and landed up paying a lot more to find a last minute accomodation

Very bad service, rude people and take a long time to help when youre in a hurrry! VERY VERY VERY BAD DON’T GO HERE!!!!!!!!!!!!!

We were given keys to another flat without explanation.

Only on arrival did we feel like, we did not book this through booking.com.
We reported this but homing refers to booking.com
Then the flat turned out to have many flaws and defects and was not clean. After contacting booking.com, we were only refunded 15% of the total amount. Even for 100 Euro we would not have booked the flat. Even after we reported this to booking.com, they do not accommodate the customer. This was probably also the last booking through booking.com. Had expected something more from such an organisation. :(

Translated with DeepL.com (free version)

Avoid This Dishonest Agency

I wished I've read and reseach about this agency before booking my reservation! I strongly advise against this agency. They engage in dishonest practices by scamming people and refusing to return security deposits by lying that they will refund it to you 2-3 days after checking out. Personally, I have been waiting for over a month for the refund of my deposit and have still received nothing.

The worst part is that they avoid all contact by not answering calls or emails. They seem intentionally unavailable, acting as if they are invisible, all while pocketing 250 euros without justification.

Do not get caught like I did. It appears they wait for clients to leave their country to evade their responsibilities. This behavior is unacceptable and deplorable.

Avoid this agency at all costs to prevent finding yourself in a similar situation.

Travelled from Ireland to Portugal to stay in villa we rented for two weeks … property was cancelled on me when I landed in Faro airport .. I travelled to the house as we had no where else to go. It wasn’t what was advertised and it was full of boxes, not ready for rental. Myself, my wife, two young kids and my 81 year old mother were left with nowhere to stay .. nobody met us to explain and when questioned on the phone they hung up and wouldn’t answer the phone there after ..
Very stressful start to our holiday. THIS COMPANY IS NOT TO BE TRUSTED!!

Do not stay in any accomodation owned by this company

They're holding over €600 belonging to me, and everytime I call I'm told the reservations team has to sort this but they're not available.
I was charged a €250 security deposit at check in that was taken as a charge NOT a pre-authorisation as they claim.
I've been chasing for that to be refunded, and keep being promised it will be and I will be sent proof, but that still has not happened.
Today they charged my card €334 (the balance for my stay) which I already paid on April 19th

At this point the business are holding €584 of my money that they have NO right to have.

Do not stay here, or in any of the houses owned by this business. It is not worth the hassle

"DEPLORABLE BEHAVIOR"
There is a debt charge to the company Homing Short Rents in our favor in the amount of 2,373.25 and although it has already been notified in court on 03/22/2024, they have not yet paid what is owed. They received our income and kept it!!!! Dishonest people! Pr. the 07.04.24, they have still not payed us!.

"DEPLORABLE BEHAVIOR"

There is a debt charge to the company Homing Short Rents in my favor in the amount of 2,373.25 and although it has already been notified in court on 03/22/2024, they have not yet paid what is owed.

Do not work with this company!

Ari

All the negative reviews are 100% correct. We lost our money which is 6 nights and paid for a hell hole. We stayed 10 minutes and left for a hotel. The apartment was falsely advertised, the TV did not work, the internet was poor, three flights of stairs and no lift ( if we knew this why book the dump). I could say more. Sadly the Homing company could not give care less. A take the money cash in approach and screw the customer. The dump we were conned in booking was Largo do Rato 7 A/B 1250-186 Lisboa. It even has a sex shop on the ground floor fortunately we had no children with us. Shameful there is no justice for us who work hard to take a holiday.

Check in on the 5th. No lights in the apartment send electrician they said I had 3 heathers on and was my fault. Come back and no power again it’s hot in Portugal why should I have heating on???
This is only 1 issue
Fire extinguisher run out and been used
The apartment wasn’t clean
No tv
Them heavy rain came and the apartment was flooded and the agency didn’t care.
No money was given the agency say they don’t do refund and my booking was for 12 nights I was forced to pay another room this is ridiculous they take your money they take extra £250 deposit as security that I loosing aswell. My holidays was ruined

Unbelievable. Rented an apartment in Madeira for 6 nights. Appartement is simple but ok. Did not sleep for a night because of super old matras that is sagging. Next to that the sheets smelled sour plus the appartement is dirty (dust everywhere). But ok I am not a person that likes to complain. But the matras was that bad that i wake up totally broken with pain in the back so I asked to do something about the matras. Letterly zero cooperation from the company. So then I asked for refund do I can rent another place. Also not possible… so basically I needed to sleep on a matras that is probably found on a garbage area totally sagged. In the end I booked a new place. Discussion with this maffia/scam company still going on. Unbelievable from my point of view…

INAFFIDABILI: non finiscono i lavori e ti lasciano casa disastrata,

No recommendation for homing.com.pt. Accommodation features where not as described, e.g. hairdryer not working, toaster not available, no towels service, .. All of it could have been tolerable and manageable but no reply from the agency about my items. Bad behaviour. And 4 weeks after my departure still no refund of my deposit 👎

Lavabo con copri lavatrice, prezzo allettante ... pagato ma mai arrivato. Alle email fornite non rispondono. Dopo 2 giorni hanno inviato una email col numero di spedizione, ma il pacco abbinato al numero era associato ad altro recapito, ed è stato consegnato il 25 agosto. Mando email per avere spiegazioni ma non rispondono. Ho dovuto bloccare la carta.

BEWARE! I booked 4 weeks ago via Expedia. The room advert said 50% to be paid for reservation. But, after I booked - Homing took 100% of the booking fee from my bank account. Because I found a better rental elsewhere, I then decided to cancel my booking. I was told 100% of my money would be returned within 7/10 days with no fee. But, 4 weeks later and after chasing many times I still didn't get my money back. I had to travel to the office in Lisbon to complain face to face. They told me they were only allowed to process so many refunds per day. So,
it's very clear to me - that my money was being used to pay for their business overheads instead of them asking the for an overdraft facility / loan from the bank. This was why I had to wait 4 weeks to get my own money back! Unfortunately, I will never use Expedia or Homing again!

Unreachable, refund for cancellation pending for 3 months. I had to take legal action. Promises, promises but no action.
Stay away from any property of this company for your peace of mind.

They just take your money. Don't expect good service. Pictures are not realistic either.

Never deal with Homing.
First, they will show you beautiful pictures but when you will see the property you'll be shocked! Dirty kitchen and bathroom, broken floor, broken furniture, and walls with mold!
Then they will lie you that they have parking but they don't! They will tell you to park elsewhere and promise to refund you parking fees, but they lie again! It's a scam. They owe me parking fees for 2 month and never give them back. I needed to go to police to resolve this case and still didn't get my money back. Shame on you Homing!ting experience ever!