Honda UK Avis 

Beware, Honda is not the quality company it used to be a few years ago. It would appear that the accountants have taken over the job of designing engines. My son was quoted over £5000 to repair a 2018 1.0 turbo Civc when the cam-belt broke. This is a well known fault, however Honda refused any kind of goodwill gesture. The car had only done 45,000 miles with regular servicing.

Contacted Honda UK for help in determining the Euro status of my Honda Civic as not actually stated on the V5 strangely. It is 2016 so borderline 5 or 6. I need to know this for a trip through Belgium and Holland which includes Low Emission Zones.

I have them the vehicle details, chassis no. engine no. and this was you get:

“Apply for a Certificate of Conformity but you may have to pay 175 Euros"

You would think they could tell you straight off. I think they just can't be bothered as was my previous experience previously. It's a good job the cars are good!

My 3 year old Honda CRV is now in its 10th week at Doyle motors Honda garage with a battery problem and Honda uk can’t help either 🤷‍♂️

I was initially pleased with the new honda jazz - purchased end of June '25.
However, 8 weeks from new, the car has developed a shocking creaking sound from the rear ( possibly a suspension issue, though I am not a mechanic).
I arranged for the supplying dealer - worthing honda - to look into this.
A mechanic apparently drove the car round to the workshop and pronounced the car as "normal".
The receptionist relayed this back to me, informing me that all honda jazz cars do this..once not brand new.
Also, I was made aware that..as the car is a hybrid, the noise will be far more apparent, given the quietness of the engine!
So, I have been totally fobbed off and will now have to source an independent suspension expert to examine the car and report on the fault.
I could not be more disappointed in either the honda jazz, or the dismissive attitude of the dealership staff.

I ended up contacting Honda UK customer services after being let down by 2 different Honda dealers.
The first had a payment issue on their website when trying to order parts so I phoned them to let them know. It was all my fault even though Paypal said it wasn't. I completed their online complaint form and never received a response.
I ordered the parts from the Swindon Honda dealer but after 8 days heard nothing so rang them. The parts supervisor said he and a colleague had been discussing my order. So why not contact me then? He said 3 parts were available but one was not and would take another week to arrive. I cancelled the order.
I rang Honda customer services and spoke to an absolute idiot. Honda UK has no control over their dealers is what he told me. Downright lies so I asked him to escalate it and have a manager call me back. In what is now the Honda default position no one ever contacted me.
I then ordered the parts from a dealer closer to me and was told 3 parts were available but the other was in Belgium (Honda Europe) and would be here in 3 days. It was and the order was complete but no one took the time to call me to let me know it had arrived.
For a so called premium brand the service is just the worst.

Customer service is a sham. Main Honda cant or wont help with anything, they point you back to the dealers who only care to speak to you if its about a sale

I’ve owned a Honda e for just over two years and have faced multiple issues: a brake recall, a blocked windscreen washer (present before purchase), a 12V battery failure, and now a faulty door handle that won’t retract — a known problem affecting many Honda e owners.

Despite Honda’s claims of reliability and quality, I’ve been offered no support. I contacted Honda UK Customer Care, only to receive a cold, templated response advising me to take the car to a dealership (which I already had), and ultimately telling me to raise the issue with The Motor Ombudsman.

My dealership even stated that even with an extended warranty, this door handle fault would not have been covered. They also claimed it’s not a common problem — likely because the Honda e was discontinued so soon after release.

I expect better from a brand that positions itself as dependable. Instead, I’m left with an expensive repair and a poor ownership experience. Disappointing from start to finish.

This is not a complaint about the quality of Honda vehicles. Indeed the quality of engineering and reliability of these vehicles is legendary. No, the complaint is with Honda UK.
In April of this year we purchased a Honda Jazz from Honda in the City of Bath. Our local Honda dealer was Shepton Mallet Honda, the service and customer care from this dealership was exemplary. This dealership was closed down by Honda UK in December 2024, therefore we had to use the next nearest dealership which was Honda Bath. That dealership which was part of the HSH group, was closed down as a Honda dealership in July of this year. We were given no warning about this from Honda UK. Therefore when we called Honda Bath about a recall that we have received from Honda UK Honda Bath informed us that they were no longer a Honda dealer or able to work on the vehicle under warranty. This also includes agreed work on some cosmetic defects. I also have to say that the customer service from Bath Honda, now Bath MG left a lot to be desired. I contacted Honda UK about this matter which were of little help and told us to contact our nearest Honda dealership. Our nearest Honda dealers both of which involve longer time consuming journeys hence buying from Bath Honda for convenience. Neither of the two dealers will offer collection and deliver service beyond fifteen miles even though we are willing to pay and would not honour the cosmetic work as agreed by the dealership that sold the vehicle to us. Therefore Honda have left us with a newly acquired vehicle with a recall and no local dealership This is not a unique situation Honda are closing down many dealerships in the UK with the result that the dealers that are left have been inundated with customers from the closed dealerships requiring servicing etc for their vehicles. If we had known about this we would probably have purchased another make of vehicle from one of the many local dealerships. You should therefore take into account that the dealer where you purchase your new Honda may not be around the following year! We now use the Honda dealership in Yeovil, The professionalism and customer service from this branch is extremely good, everything that Bath Honda was not.
Update: I am pleased to announce that the Honda dealership in Yeovil will supply a courtesy car for customers living more than the fifteen miles away as previously stated.

*1/5 stars - Disappointing Experience with Honda's Navigation System*

I'm writing this review as a warning to others: beware of Honda's navigation system! I own a 2015 Honda Jazz V-Tec, and after a simple battery replacement, the system demanded a 4-digit code that I never received. Even after they admitted not giving code, Honda dealer's support was abysmal - they suggested a £25 code that didn't work and then quoted over £500 to send the system to Paris for a reset.

This experience has been infuriating, especially since the navigation system was a key feature that influenced my purchase decision. Potential buyers, be aware of the potential issues and costs associated with Honda's navigation system. Also make sure serial code they have supplied on user manual matched with the code on the actual device and Honda dealer are able to generate new code.
Especially the company that supplied and fitted the navigation system closes, you might be left with no support what so ever

I ordered - three days ago - a fairly expensive Honda generator. I then received a 'thanks for the order' e-mail. Since then - nothing....
So a while ago I attempted to get an update - initially from 'Customer Services'. Help! After 'n' attempts to get through, the person I was in contact with claimed he couldn't hear me. Call ended. Tried again. Eventually spoke to a human who told me that he couldn't do anything or give me information, nothing to do with him but he did recite a long e-mail address. I repeated this back, OK. Then I sent an e-mail - nothing, no acknowledgement. Then sent to the 'info@' - a 'received' acknowledgement. But nothing else since. So I've then forwarded this to other 'customer service' contact points for Honda but so far no response from any - deaf ears - or going into a 'communication black hole'.
Now recognising that I'm an idiot, I should not have had any confidence in Honda re. a direct purchase, I should have used a dealer.
So not confident that I'll ever receive any contact, or even ever receive a generator, for which I've paid a very significant four figure sum.
I hope I'm wrong but so far, doesn't look good. If the eventual product is on par with the standard of Honda customer support, it will be a 'not fit for purpose' return and refund demand......

Prospective Honda customers should be aware of potential paint defects on new Honda cars. My Civic is just over a year old and the paint is peeling off the rear boot. In 30 years of owning cars I have never experienced anything like this. Honda deny any responsibility under their warranty.

This was my first ever new car and I wish I had never bought it. I feel really let down by the poor service from Honda and my dealership Listers Honda Northampton.

The car i got from them has had mutiple recalls. There are terrible cars full of faults

I bought a Honda lawnmower a few years ago after a lot of research, as people say they are the best. It is genuinely the worst thing I’ve ever bought.

It regularly doesn’t start, and when it does, it backfires, sounds lousy and cuts out.

It cost a lot to buy, and I’ve spent a lot trying to get it repaired, and it still lets me down constantly.

There is nothing more infuriating than pulling the chord repeatedly while it refuses to start, while you look down at the “Ezy start” label. It’s an utter disgrace.

My previous cheap Mountfield mower never let me down. This one has constantly let me down. I think the next step is to take it to the tip, and buy an alternative. I can’t spend more money on this lousy product.

We purchased a CR-V Advance Tech. At first the car was great, some new features over the previous EX model, but also some backwards steps in our opinion. 8 months down the road and we started getting Electrical faults making the vehicle not safe to drive at night. Our local dealership have been fantastic and I cannot fault them at all.
Unfortunately, even though they have been working under the direction of the Honda Technical department, they have been unable to identify the cause or fix it.
I raised the issue with Honda Customer services in Bracknell and there are no polite words that can describe the lack of service received. They displayed a complete lack of responsibility, they didn't follow their own complaints procedure, they chose not to reply to emails, they kept giving us wrong information and finally closed the issue saying they couldn't do anymore, leaving us with a faulty vehicle. They said if we were not happy with their response we could raise a complaint with the Motor Ombudsman, which we have done.

Honda Finance have been a completely different experience. Sort to understand the issues, been polite, professional and kept us informed of what is happening.

Based upon the previous Honda vehicles we have owned, I would have recommend their cars to anyone. However, based upon our experience do not rely on help or support from their customer service department, regardless if you car is still under manufacturers warranty.

If buying a Honda car I would suggest paying the deposit on credit card, this might give you some legal redress. If on finance, write to the finance company as soon as possible, as they are responsible after 6 months, information I received from trading standards.

As for calling Honda Customer services, you would be better off re-arranging deck chairs on the Titanic, it would be more productive and less infuriating.

I bought a 2021 honda jazz hybrid recently . Its reliable and very economical but i had it checked at halfords and its got a gas leak in the aircon.Its only done 14000 miles! Not very good. I wondered if it would be covered by Honda warranty

Bristol Honda

I recently received a letter from Honda informing me that my 2018 vehicle needed to be brought in to have a part replaced as part of a safety check.

After the work was completed, I noticed that the trim around my gear lever had been scratched. When I asked the staff about it, I was told, “Your car isn’t new anyway, so it’s not a big deal.”

I found this response extremely unprofessional. My car may not be brand new, but that doesn’t mean it should be returned with new damage. This experience was very disappointing, and I hope Honda takes better care in future and treats customers with more respect.

Very unprofessional and disappointing.

When you look through these reviews you can see that Honda isn't the slightest bit interested in customers! See the one from 13 June 2022 from Quintus Novembris - hilarious!

My own recent experience of Honda dealerships - I left my PCX125 in for servicing. On collecting it, I drove onto the dual carriage and arrived at traffic lights. I pulled my brakes only to find there weren't any. When I looked down, the front brake caliper was hanging unattached.

I've had several other experiences with Honda dealerships and they have all been horrendous.

Dealer never registered for warranty, I did online, got a registration success advice. Repair people told me warranty not registered- rang 4 times, first 3 clueless, saying they would get back to me, never did and call 4 says it’s not registered and I need to send them the invoice, I think she’s experienced this before many times, a week lost now, grass is going to be too high to mow. Shocking and disgraceful service.

Experience was terrible from the Honda Website.
Absolutely terrible.
Bought a Boat directly from Honda thinking it would come quicker - and tracking would be simple and efficient etc. Paid Full Price - no deals offered like resellers in the UK
The customer service department was not "Powering my dreams"
Said "yes, we understand, not what we want at Honda for our customers..." etc to everything - yet did nothing.
In the end - the boat turned up late, to the neighbours and Honda could not even track it. No refund for the shipping paid, not much of an apology, disappointed in the "Honda Service" Do not buy Honda Direct from Honda! sad - but true

This is a situation no one in the world of the automotive industry has ever heard of and in the modern world. My partner experienced a faulty gear box last July and one of Honda's dealers ordered a new part/box.....unbelieveable nearly 12 months on this part hasn't even been made. A global brand, that blames other depts, a huge car manufacturer with 75 yrs experience can't even order or build a gear box for one of its own cars. Customer service told me there is no head office number as they'd have to deal with 1000's of complaints. Enough said really....