Honda UK Avis 

I bought a brand new Honda Civic 5 years ago. Had persistent issues with warning lights, strange sounds which culminated in the car starting to put itself into park whilst driving. Many of these problems occurred whilst it was still in Warranty. It has now come to a permanent halt Six months outside of its warranty. I have been told by Honda that the gearbox is at fault and would need Replacement at the cost of £25,000!!! Yes, you read it correctly (it is not automatic nine speed gearbox). This is more than the cost of the car and they will do nothing about it.

I have been buying Honda's for 20 years, always 2nd hand as long as low miles & fsh. First time buying from Cheshire oaks direct. Bought 2018 jazz 2 years ago, low miles & Honda service history. I only done 900 miles in 1 year and egr valve faulty. Replaced at my local garage and 1 year later egr value faulty and can't get part. Definitely will not be buying a Honda again just don't have the reliability anymore. I've only done 200 miles since purchase I think it will spend months on drive waiting for the part! Expensive garden ornament.

Do not use CARDIFF HONDA
major service £800 , car came out of there garage with my carbon heat shield broken battery terminal caps missing phoned Cardiff Honda they did not want to know . my car is Honda civic type r GT (show car) my pride and joy which is why i went there never again its like a back street garage enough said you all be warned .

We took our Honda Civic for repairs in Honda - G & M Motors Milton Rd, Gravesend, Kent DA12 2PP. Sue the lady at the repairs desk provided us with excellent customer service.
She kept us informed and her professionalism is to be commended.

Thank you very much Sue. 😊

During a recent visit to Cardiff Honda, I was informed that two of my tires needed to be changed. I trusted your team to perform this service correctly. However, immediately after the tires were replaced, a warning sign appeared on my dashboard. Concerned for my safety, particularly as I suffer from an autoimmune disease that affects my mobility, I returned to Cardiff Honda to address this issue. To my shock and dismay, I was dismissively told that there was nothing to be done about the warning and that it should simply be ignored.

The warning persisted, and after four additional visits to different Honda branches for checks, I was finally informed by Honda Chiswick that my vehicle failed its MOT because the tires installed by Honda Cardiff were of the wrong size and unsuitable for my car. This negligence not only explains the persistent warning sign but also placed my safety at serious risk over the last year and a half.

Bought my wife a brand new CB125F last May £3200, it's barely seen a day of wet weather and done only 1900miles. It went in for a service and we were told the right hand fork leg had rust spots on and the fork seal was leaking. The dealer then said we can replace the seal for £135 which is totally pointless if the leg is corroded. I suggested thst the must be a warranty issue and was told no it's down to be left in a wet condition!!!! When I pointed out the obvious that why hadn't the other leg suffer the same they couldn't answer... I contacted Honda UK who are adamant that this is our fault, corrosion isn't covered blah blah.... total lack of interest in customer service.. should have bought a cheaper Chinese thing ... ended up spending £305 on a complete fork assembly as it was the cheapest option.. won't be buying the Honda Rebel 500 when she passes her test

A big thank you to all at Reading honda a great experience from buying my bike to having it serviced everyone is very professional and polite at the reading branch

I've been a loyal Honda buyer over the last 12 years - five Civics and three weeks ago, an e:NY1.

The last two cars have both failed really early - my last Civic, a year ago, lasted three months before going haywire. Trying to get anyone to look at that was a lesson in frustration. Dealers wanted to charge to plug a brand new car in for diagnostics, so much for having a warranty. I eventually found that whoever did the PDI completely failed to check that the battery terminals were actually connected - the cables were resting on the battery terminals. Truly shocking standards.

Next car, an e:NY1 bought three weeks ago, which failed after 10 years with every yellow warning light appearing one after the other. Got booked into the garage for an early appointment only for the fault to have disappeared with no clue why. "Customer to monitor." So I have a new car that I don't trust will work when I want to go somewhere.

Congratulations, you've turned me from one of your most loyal customers to someone who will probably never buy another.

I requested a roadside assistance, it’s keep rescheduling. After 3rd reschedule I called them to make sure someone is coming, they told me they can’t guarantee they will come someone at the time they provide. Already 2 times asistan car change.

By far most terrible customer service I received. They give you time but with no responsibility.

I asked to agent, I don’t feel you are going to come, you might come. And he even didn’t say for sure we will come. The asistan car may change again and I can keep wait.
I told him what should I do if they don’t come again in provided time and he told me you can call us again. And I asked what additional action are you going to take, no answer!

Do not buy a Honda. The cars are falling apart and they blame the customer for their use of cheap plastics. Bits break in the cars! Without any sort of inspection or testing and without any substantiated reason why parts end up broken, it's put on the customer. Really disappointed. Something I'd expect from a cowboy used car dealer. Watch out they will blame the customer, to avoid paying for any warranty! Ignore emails and pretend you don't exist after the sale is done. Its taken many emails and many calls, almost 2 months of chasing. I spent almost 45k for this car.

Excellent experience from Ajay Singh and all the team at Honda Doncaster. Our third car from here

I bought a Honda Civic Type R a few months ago. It cost a lot of money

Honda have launched a new app called My Honda. However they removed the old app which worked well

Honda told me my Type R cannot be used on the new app

I complained to Honda but they couldn’t explain why and offered no help or compensation

This is appalling service and made me wonder why I bought a Honda

I purchased a Honda Fireblade with 2800 miles on the clock (my 5th Fireblade). It had just been serviced by a Honda dealer. I rode it for 100 miles and the big end spun on rod 4.

The bike has extended warranty. I took it my local dealer who spent more trying to find reasons not to honour the warranty. They tried to determine the issue by running the engine for only 5 seconds. They believe it dropped shim (absolute nonsense) using knowledge from another brand of motorcycle.

Was the Honda dealer trying to falsify the issue or they are just incompetent? Warranty claim was denied.

I wrote to Honda warranty who replied by saying the bike had been 'off road and in competition' and 'the modifications caused the issue' (pure supposition).

I wrote to their complaints department and Honda UK are upholding the warranty refusal reasons. However, the bike has not been 'off road and in competition' and there is no evidence the 'modifications caused the damage'.

Big ends spin due to oil starvation, not from fuel mapping. Honda advertise this bike as being 'fit for the track' (it isn't). I suggest to Honda UK you have a defect within your servicing or manufacturing:

1/. Honda does not know how to service these new Fireblades properly and could be fitting dry filters on the bike, resulting in low oil pressure at initial start up, which momentarily dries the bearings.
2/. The oil pump cannot provide the correct flow rate at high rpm.
3/. The oil galleries are blocked or inadequate due to poor machining in Honda's factory.
4/. Honda's oil is not suitable for these engines and should be avoided at all costs.

I have tried to communicate my concerns and given good case in point examples. But Honda UK still refuse to acknowledge they have an issue with this motorcycle engine and instead prefer to tie supposition to clauses within the warranty.

I am now faced with repair that will run into the thousands - how can any manufacture expect this to be acceptable. Honda motorcycles may be in financial trouble. I know they have invested heavily but they not getting the results.

Avoid Honda they are now a troublesome brand.

Yet another month and still no respose from either Honda or Marshalls HARROGATE dealership!

I bought a new Honda 'e' Advance on 26 March 2024 from Marshalls in Harrogate. From the out set the dashboard componets started coming apart due to flexing of the shell and interior of the car whilst driving.
Despite numerous attempts by Marshalls the problem still remains and the quality of their attempted repairs has been poor not in keeping with new car. Currently I am in a 'stalemate' situation with both Marshalls the dealership and Honda Cars UK about the matter. It seems neither will accept responibilty that the car is inheritantly faulty. Which the dealership/Honda Cars UK are unable to fix

Now three months on still no satisfactory outcome for being supplied with a defective product -BUYERS BEWARE !

Date of experience: 26 March 2024

January 2025
Now taking legal action for infringement of Consumer Rights Act 2015.
Also Cases raised with the Motor Ombudsman and Financial Ombudsman

From first first phone interaction with Mark from Staffordshire honda to visiting dealership, test riding, being given the time to ask questions, being patient, all helped to making a very productive and enjoyable day for myself and my wife. Finally we were happy with our decision on which motorcycle we decided on. On our next trip to Staffordshire honda it was hand over day and again this was also a very smooth process. What a fabulous job they had done, when presented with the bike it looked stunning. Will not hesitate to return and it will albe my first choice regarding any other purchase of bikes, clothing etc. Marc and all staff at Staffordshire a big👍.

This afternoon l popped into TJ Hughes in Telford.
My car key wouldn’t turn in the ignition to start the engine.
I was seen by a lady name Jayne who was working on the service department desk. She came out and looked at what l was doing, took both keys came back with WD40 and sprayed the keys and the ignition. I couldn’t believe the black stuff that came out she did this a few times, then the key worked fine.
Jayne you are amazing.
Thank you so much for your help.
Jayne you are an asset to Honda.

Really unhappy with Honda UK.
I have just purchased the new Honda Africa Twin CRF1100-L Adventure Sport DCT ES. There is a small issue with the geometry of the bike, it corners differently when turning left and right. On checking by lifting my hands from the steering at 50 + MPH the bike veers to the right. tried it on different roads and it always does the same thing. I had it checked at the dealership and they said everything checks out, it does lean to the right slightly (their words not mine). not being happy with that i was told to contact customer services, their response was that the dealership had checked the bike and that they could not help me further. I just paid £20K for a new bike that clearly has an issue with the geometry and Honda are basically saying, that's within the tolerances of their manufacture. My previous 2017 Africa twin had none of these issues so didn't expect that when buying a new one.... I will certainly not feel comfortable recommending Honda to anyone.

Do not buy a car from this bunch of charlatans. My wife ordered a HRV Elegance on Motorbility from Southport Honda on 20th February. Deposit was paid and delivery date given was June. Wife called them on Tuesday 28th May to ask for a delivery update only to be told that Honda no longer make the elegance and Honda will not be supplying her car. We are fuming. To be let down and discriminated against by a blue chip company is appalling. Would love to know if this has happened to anyone else. Only thing Southport Honda are good for is apologies, however the manager never once called back when told he would, is not empathetic and just a coward, leaving his underlings to give the bad news. 💩💩💩 company.

We were pleasantly assisted in looking for and then choosing our new car by Graham Gallagher at Honda Blackpool. He was knowledgeable and informative and very patient, helpful and friendly. It was a comfortable and enjoyable experience and it felt effortless as he took us through the process. Very happy with our car , so a big thanks to Graham and Honda .

Thank goodness Honda seen to be pulling out of garden machinery. I bought a brand new ride on lawn mower that doesn't collect the grass forcing you to manually purge the collection system every 2 minutes. A "grass collector" that doesn't fit and engine that runs on one cylinder despite 3 new genuine carbs and countless visits to the dealer. The small izy is the same with a non effective propulsion system and constant mechanical failures despite meticulous care. Similar experience with an outboard I bought recently too. Raised the build quality issues with Honda UK and referred back to dealer? I grew up on wonderful Honda motorcycles. Soirchiro Honda must be turning in his grave. Shame on you Honda. Why are you building this rubbish in his name.