Red Leaf Honor Industrial limited Avis 11

I do not recommend buying from this company based on my personal experience.
I purchased a watch directly from them as part of an official order, and when it became faulty, I returned it using their official return process, RMA number, and courier label.
After that, I was informed that the watch was “not genuine.” I strongly disputed this many times, because the product was supplied by them directly and I returned the exact same device.
The case continued for several months of emails, follow-ups, and repeated contact without a fair resolution. The whole process was exhausting and caused significant stress. The way my case was handled was slow, confusing, and very unsatisfactory.
I advise anyone buying from them to keep full documentation, photos, and serial numbers from day one, because my customer service experience during a problem was very poor.
After this experience, I decided not to purchase from them again, and based on what happened to me, I would not recommend others to deal with them

Unacceptable and misleading after-sales support.
Honor delayed my case for over 6 weeks, repeatedly claiming it was a “priority” while doing absolutely nothing. I was instructed to provide documents, then explicitly asked to choose between a refund or replacement. After confirming my choice and complying with every request, Honor stopped responding entirely.
I clearly warned them that PayPal had imposed a strict return deadline, yet Honor showed zero urgency or accountability. Live chat support was useless — scripted, evasive, and incapable of resolving anything.
The issue was resolved only because PayPal intervened, not because Honor honored their own commitments. This caused unnecessary stress, financial uncertainty, and weeks of blocked funds.
This experience demonstrates a systemic failure in Honor’s customer support. I no longer trust this brand and cannot recommend it to anyone.

I ordered a mobile from Honor over a month ago and it never arrived. Since then I have fully complied with every request they made, including providing all the information and evidence available to me, even confirming with Police Scotland that they do not issue formal reports for this type of incident and forwarding that confirmation to Honor.

Despite this, Honor repeatedly insisted on documents the police do not provide and then temporarily closed my case, saying they would only reopen it if I could supply a report that doesn’t exist. Every email I received was a scripted response with no real progress or accountability, and at no point did they give a clear timeline, next step, or indication that they were taking ownership of the issue.

After a month of back and forth, I still have no phone, no refund, and no clear explanation of what Honor is doing to resolve the situation. A very disappointing customer‑service experience and not what I expected from a major brand.

Bought an HONOR Pad X8a
You would have to really scrape the barrel to find anything worse than this tablet; unresponsive unless you don't want a response, practically impossible to do anything without causing oneself major stress.
Just opening it takes about 20 swipes before it decides to do anything and connecting to a computer is ridiculous, it just keeps showing the instructions for setting up a mobile phone.
Pathetic and waste of money.

I've been trying for over a year to get the screen of my Honor Pad 9 repaired. I paid for a screen damage insurance policy and a one-year extended warranty for the rest of the tablet.

It's a shame I have to give them one star because they haven't done even 1% of what you'd expect from a reputable company, much less one with ideals and a name that have nothing to do with the actual experience you'll have if you want them to honor the policies you paid for. The negligence and lack of interest with which they handle customer complaints is unbelievable. I wrote and sent evidence to Honor Mexico, but also to Honor Global. I even went to their office dedicated to handling cases, where the employees don't follow the code of conduct; they simply don't respond, showing no interest or desire to resolve anything. Don't waste your money. There are much better companies that at least try to treat their customers fairly and honorably. Honor is not one of them.

Bought a phone which wasn't the right one in the end, so we bought a new one and sent the wrong one back via their chosen carrier DHL - return ID: RMA8508006385301

We hadn't received a confirmation of carriage, but we have a photo of the DHL store owner holding the package. So i contacted the customer service several times via email and their chatbot, which of course is useless.

I struggled before getting a reply out of them, but now it's completely impossible.

Do not under any circumstances buy from these people because once they have their money, you're left standing in the rain.

El soporte postventa es nefasto.
Devolví un artículo hace mas de 3 meses y aun no me han enviado el nuevo o devuelto el dinero.
Cada vez que contacto me dicen lo mismo, que se está revisando el caso, pero nadie me da solución.
Se quedan mi dinero y el producto... UN ROBO!!!!!

Honor UK. Contacted honor to find out an issue with the phone. They dropped the chat without comment. Sent another query via email and 3 days later no response or even acknowledgement of query.
Purchasing a flag ship phone Honor Magic V3 you would expect better customer service.
Samsung on the other hand has great customer service and I am seriously regretting my choice to change phones. I would advise avoiding Honor as a company if you ever need support as you will not get any. At least not from Honor UK

Never buy there, useless support which one just ignoring requests, they embezzled my funds 1800+ eur.

I'm not accepted order from delivery and it has been sent back, after 14 days they didn't return funds and ignoring all claims. Scam company, who steal your funds

Ho pagato per 2 Honor V3 Magic il giorno 21-11-2024 ad oggi nessuno sa darmi notizie, cosa grave che per parlare con qualcuno devi stare almeno 40-50 minuti prima che ti rispondono, per poi dirti che ti risponderanno tramite email perché non sanno la soluzione. Ci lasciamo ingannare dal marketing, le belle parole del risponditore automatico ma sempre senza risultati. Io se arriveranno i telefoni li mando li rifiuto, perchè non vorrei trovarmi in un futuro con un servizio cliente che non funziona. La voce automatica: per offrirvi un servizio di ottima qualità. Qualità dove abita?
oggi 04-12-24 sono a tel. dalle ore 09:00 sono circa le ore 10:30, senza risoluzione, un operatore mi ha chiuso la telefonata dicendo che non era sua competenza ma del magazzino... VERGOGNOSO

Hatte gehört und gelesen, daß das Honor 6 magic pro eine TOP Kamera haben soll und auch sonst ein absolutes Prime Handy sein soll. Es gibt sogar eine Porsche Edition. Leistungsdaten : top, Preis dafür äußerst fair.

ABER : Umstieg von iphone auf Honor muss größtenteils manuell gemacht werden. Das ist für mich ein absolutes NO GO. Es hätte doch wohl einleuchten müssen, wo Apple steht und wo Honor. Wenn ich also neue Kunden/Nutzer gewinnen und überzeugen will, dann bringe ich (logischerweise!) eine Software/App mit heraus, die es mir ermöglicht wirklich ALLE Inhalte inkl. APPS und APP Content rüber zu ziehen.

Und erzählen Sie mir bloss nicht, das geht nicht wg. IOS und Android. Klar geht das. Auch wenn es vielleicht etwas aufwendiger ist.

Im Ergebnis hätte ich nach 1 Std. ein vollständig geclontes Honor, ready to use.

So ist das natürlich völlig unattraktiv.