Hospiten Avis 

Our experience at Hospiten Riviera Maya following a serious spinal injury was deeply concerning.

After a traumatic accident, a CT scan confirmed a lumbar vertebral fracture involving the posterior wall and partial compromise of the spinal canal. Surgery was initially recommended by the attending orthopaedic surgeon.

However, once it became clear that insurance would not cover the treatment, the clinical plan changed abruptly and surgery was no longer considered necessary. No new imaging or clear clinical justification was provided for this change.

Pain management was also delayed until additional financial payment was made, despite severe pain and a confirmed spinal injury. Adequate analgesia was only provided after a substantial deposit was transferred.

During the inpatient stay, basic nursing care appeared to be largely absent. As I was unable to sit or mobilise independently, received no assisted mobilisation, no hygiene support for several days, and no structured monitoring. Care was effectively provided by a non-medical companion under remote guidance from medically trained family members.

That companion remained at the hospital continuously, as it was not safe to leave me unattended. However, as she was not admitted as a patient, she was not provided with food. The hospital cafeteria was frequently closed, and due to unfamiliarity with the area and safety concerns, she did not feel able to leave the hospital alone.

When she asked staff about food options, no practical support was offered, even when we explicitly stated we were willing to pay or have the cost added to my bill. On one occasion, she was advised to go outside the hospital and ask a passer-by for help in obtaining food. This response was both inappropriate and concerning.

Further concerns included delayed thrombosis prevention measures and lack of proper instruction regarding spinal support equipment.

Despite submitting a formal complaint, a follow-up, and a final notice, no response has been received from the hospital.

We would have strongly preferred a professional and constructive resolution. Unfortunately, the lack of engagement has left me with no alternative but to share this experience.

I hope the hospital will review its practices to ensure patient safety, ethical standards, and basic care are consistently upheld.

I remain open to direct contact from Hospiten Group to resolve this matter.

Had to go at clinic on resort at Bahia Principe Grand Punta Cana, Dra Yadhia Duran was reassuring and explained very well what was happening. She helped with contacting insurance company, spoke to them, go everything done for me. Ended up in Hospiten Bavaro were I was treated quickly and courteously. Staff was very nice and everyone spoke English. Would recommend

No suministran parqueos dignos o Valet parking!! Y hay un señor mayor dique ayudando a parquear sino lo haces con el te llama la grua de parqueate bien y ustedes no hacen nada. Tuve una experiencia fea, penosa, pense me habian robado mi carro, y en la calle Madame Curie, resulta me parqueo muyy retirado de la clinica Hospiten Santo Domingo, y Parqueate bien me remolcó el carro, sin amet ni nada para informar, y estaba BIEN PARQUEADA sin señalizacion y nada que no se pudiera hacer, 5000 mil de multa salir un viernes pm a buscar donde estaba mi vehiculo y el malestar porque estoy enferma. Alla me encontre con 4 pacientes mas de Hospiten entre una de ellas embarazada. Sino es por mi Dra no vuelvooooooo

I recently had the displeasure of being treated in this hospital! I went in on a Thursday for nausea, thought feeling better and left against medical advice. Tues. we were leaving and I got very sick in airport, was transported to hospital by ambulance. Was admitted and had several tests X-ray, ct scan lots of blood tests. Dr. was going to scope me didn’t eat all day and he never showed up! So we said we were leaving. They were not happy! Barbara and Dr. said we were not being held captive, meanwhile Barbara took my phone and wrote her own review for me. We get to airport and we were told need a safe to fly paper, went back to hospital NO ONE came down to help. Our cab driver(God love him) drove us around Montego Bay to a clinic and we paid a wonderful Dr to write our letter! Or else I would have had to check into that hell hole! The night they admitted me they came in and said we have to put $7,000 on your credit card card! Charged my husband $116.00 usd each night, no pillow, no blanket. Also my love to Tracy, Barbara didn’t mention you in my last review but you were the best!! I truly appreciated your compassion in a difficult situation. Tracy was the phlebotomist ( blood draw IV placement) Thank you again Traci!! ❤️ ❤️ Mindy M Nowacki USA

This happened during our recent stay at Dreams La Romana, Bayahibe, Dominican republic.

While the resort itself met expectations in terms of facilities and staff, our experience was significantly impacted by a medical referral made by the on-site doctor. When our one-year-old daughter became seriously ill (39°C fever, diarrhea, throat infection), we were directed to the clinic Hospiten Bavaro in Punta Cana.

At the clinic, our child was left without medical assessment for over three hours, and we spent approximately five hours total in the facility. Communication was poor, care was delayed, and there appeared to be a disproportionate focus on payment and insurance processing. The total cost exceeded USD 1,200. During our visit, we encountered another family from the same resort whose infant had reportedly been waiting for close to ten hours.

As international guests, we relied on the recommendation made by a medical provider operating on hotel premises. Such referrals carry an implicit endorsement, particularly at a family-oriented Hyatt property. Directing guests to a clinic with such standards raises serious concerns regarding guest safety and exposes the brand to reputational risk.

Please be careful. Go with travel insurance and most importantly ask locals, but do not go to HOSPITEN, it is a scam preying on vulnerable tourists.

Having experienced the diabolical treatments of this so called hospital, which is without a doubt a front for a worldwide scam, with threats at gunpoint, I can only concur with other's who have submitted reviews that this must be, no is, the most amateur and uncaring hospital group in the world.
To start, and it is detailed so be ready for the full truthful story.
We were staying at the BAHIA PRINCIPE Amber in Dominican Republic from the 3rd December to the 17th December 2025, when I had an attack of Gout. Having had this painful onset for over 40 years now, I knew that if I could have got a quick jab of cortisone I would be fine for the next few months, so I went to the clinic doctor on site.
She examined me and stated that she would insist that I go to the clinic for blood tests and help to alleviate the swelling and pain, that's when the SCAM starts.
A Taxi arrived which transported my wife and I past no less than 3 hospitals to a trading estate around 40 minutes from our hotel. On arrival at the "Hospiten" Bavaro, we were bombarded with forms to sign all in Spanish with no given explanation as to what they were, but this is medical professionals so what could go wrong.
Finally we were taken to a room where without further to do I was hooked up onto what I believed was a saline drip (But who knows). After 40 minutes a man came in wearing a white coat introduced himself a Mr. ****** looked at my toe and told me I had broken it and I should have my foot put in a cast, I had to explain it was gout which is well known to me as a sufferer. I was then told I needed Blood tests to confirm my well being before any medication could be administered. 1 hour later a young lady came in and took some bloods through the needle they had used for the saline, she then disappeared for 30 minutes only to arrive back with more forms asking for payment for the blood tests, we signed as by now we were confused and unsure what was really happening, ( I have seen the film "Hostel" and it was building up to that sort of feeling of apprehension )
about 1 hour later the first man came back and told me a doctor would come to see me and explain the next steps. A lady in blue scrubs arrived and told me that I had gout? She continued explaining that it was serious and that I should take her advice and be admitted to the unit (By Now I had realised it was not a hospital, not even a field hospital ) she continued to tell me that it could be a few days of observation, and to be prepared for the worst?
Knowing and living with Gout I strongly denied her advice and asked her if she could administer some pain relief, reluctantly she offered some anti biotics and a mixture of drugs which I have a list of, but so far not been able to understand what they are for.
Everything now takes a turn to the dark side of this front for a SCAM.
We were told by the woman in scrubs that we could now leave the facility, ensuring as she did we had the appropriate medical insurance.
We went out to the reception area where they had been processing my insurance and told me that they had not had payment authorised, but did have my authorisation number back from the insurers, and it would be a further hour or so before I could leave, unless I paid cash. I stated that we had all insurances in place, that fell on deaf ears, the admin manager was a total nightmare with no interest in welfare at all just money. As we had been there for many hours so far and we had no cash or cards on us, not expecting this outcome when leaving our hotel, we explained insurance was in place and we were leaving as we had not had any drink, or food since early morning, and as I am diabetic I needed to have something. We started to leave to unit and the aforementioned nightmare woman screamed at us, ran outside and commanded the Taxi's not to take us back to the hotel she called security guards who told us we had to go back inside the unit and could not leave, threatening us with hands on their sidearms, this panicked my wife to almost hysteria, even though she had worked in the UK police for 16 years.
Things got steadily worse over the next 3 hours, and while we were in this situation so were three other families. A French couple had a baby with a high temperature, a English couple the wife having a serious stomach bug, and an American couple who basically were cowering in the corner as they were so unsure as to what was going to happen to them, all these people had insurance which was disregarded by this Hospiten Group they would only accept cash or debit card, no bank transfer or any other type of payment, including insurance.
As this seemed a standoff and we were in a country where we had no idea of the legality of our situation, which could only be described as hostage taking for ransom monies, I called a couple in our hotel arranged for them to collect from our room my card to pay this threat.

Hace una semana me hice una prueba en laboratorio y me dieron cita para una semana más tarde para otra prueba en laboratorio tambien,viendo todos los informes médicos que tenía y la firma de mi médico de cabecera y sellado con su número de colegiado para hacerme esa segunda prueba, y cuando las presente me dijo una chica en recepción que presentando esos papeles q me indicó estaría todo bien. Así que llegó hoy hacerme esa segunda prueba y me recibe en recepción otra chica con unas uñas enormes marrones y de pelo suelto negro media melena diciéndome que esos documentos q yo presento no son suficientes y le digo yo pero si encima pago yo la prueba me dice que no puedo hacérmela porque no solo basta la firma de mi médico y número de colegiado sino un escrito a mano que me diga q tengo que hacerme esa prueba . Unae dice una cosa otra me dice otra y al final me quedo sin prueba diciéndome lo de malas maneras en plan buscate la vida y te jodes pues no me parece bien. Salí muy disgustada y llorando de allí . Después de estar 24h sin comer nada

My husband and I were staying at the Sandals in Montego Bay, and even though we are in our 70's, they put on us in a room where we had to climb MANY marble stairs to get to. So, I fell coming down the stairs and was carted off to this HORRIBLE hospiten-Montego Bay. Before we could even get in the ER door (and I was screaming in pain!) we had to pay $800 just to get in! Then I was seen by a doctor (?) who confirmed that I had a SEVERE break of my wrist. The took me down to this dungeon, which was supposed to be an "operating room" and proceeded to start yanking on my fingers to try to re-align things, I guess. I was SCREAMING bloody murder from the horrid pain I was in, and mind you, they had an IV in for pain medication BUT NEVER USED IT!! Finally, we said we just wanted to leave that torture chamber, so they put it in a cast, and let us go back to the resort, but not before we paid close to $20,000!! For a cast? Come on!! Needless to say, we got on the quickest flight back to the states. where they said I had THREE severe fractures, that took several operations to fix! PLEASE don't ever let anyone take you to this horrid place!!

No vayan con Iván Hernando Chamorro Bucheli

TRES HORAS Y MEDIA de espera para una consulta de trauma, con cita previa. Nos dijeron de vigilar la pantalla donde aparecía la llamada para consulta y al ver que no se movía, preguntamos y nos dicen que están llamando por nombre. No era verdad!! Una auténtica tomadura de pelo. Toda la mañana perdida por una consulta rutinaria. Lamentable.

🇬🇧 **English**

When you have an appointment, you usually receive a message the day before — and often again on the same day — to confirm it, period.
But when it comes to an operation, they call you one or two days in advance. They don’t send an email; they call.

However, if you’re in the car or somewhere without reception, you might see the missed call, but when you try to call back, the trouble begins.
You get a long recorded message about how they protect your personal data, that it’s sacred, and that it’s for your own safety.
But there’s nowhere to press 1 to continue or press 2 to speak to appointments — nothing at all.

It’s just frustrating how they handle it. No email, no SMS, nothing. And everything only in Spanish.
Then the English, German, and Dutch people have to somehow figure out what it all means.
Sometimes the Spanish is so fast you can’t follow it. Other times it’s slower, and you think you might understand, but it just keeps going — no ending, no beep, no “leave a message” or “call this number.”

In short, it’s just useless.
And now my appointment at a quarter past eight — which was properly scheduled — has expired.
Tonight, I have to go back to the doctor to make a new appointment.
And probably, the whole circus will start all over again.
A worthless system.

🇩🇪 **Deutsch**

Wenn man einen Termin hat, bekommt man normalerweise am Vortag — und oft sogar am selben Tag — eine Nachricht, um den Termin zu bestätigen, Punkt.
Aber wenn es um eine Operation geht, wird man ein oder zwei Tage vorher angerufen. Keine E-Mail, kein Schreiben — sie rufen an.

Doch wenn man im Auto sitzt oder keinen Empfang hat, sieht man vielleicht die verpasste Nummer, aber sobald man zurückruft, fängt der Ärger an.
Man hört eine endlose Bandansage darüber, wie sie deine persönlichen Daten schützen, dass das heilig ist und zu deiner Sicherheit dient.
Aber es gibt keine Option wie „Drücken Sie 1, um fortzufahren“ oder „Drücken Sie 2 für Termine“. Gar nichts.

Es ist einfach frustrierend, wie sie damit umgehen. Keine E-Mail, keine SMS, gar nichts. Und alles nur auf Spanisch.
Dann müssen die Engländer, Deutschen und Niederländer irgendwie herausfinden, was das alles bedeutet.
Manchmal ist das Spanisch so schnell, dass man nichts versteht. Und wenn es langsamer ist, glaubt man, etwas zu verstehen, aber die Ansage geht einfach immer weiter — ohne Ende, ohne Piepton, ohne „Nachricht hinterlassen“ oder „diese Nummer anrufen“.

Kurz gesagt: Es ist einfach wertlos.
Und jetzt ist mein Termin um Viertel nach acht — der ordnungsgemäß geplant war — verfallen.
Heute Abend muss ich wieder zum Arzt gehen, um einen neuen Termin zu vereinbaren.
Und wahrscheinlich beginnt der ganze Zirkus von vorne.
Ein wertloses System.

🇪🇸 **Español**

Cuando tienes una cita, normalmente recibes un mensaje el día anterior — e incluso el mismo día — para confirmarla, punto.
Pero cuando se trata de una operación, te llaman uno o dos días antes. No envían un correo electrónico, te llaman por teléfono.

Sin embargo, si estás en el coche o en un lugar sin cobertura, puede que veas la llamada perdida, pero cuando intentas devolverla, empieza el problema.
Escuchas una grabación interminable sobre cómo protegen tus datos personales, que eso es sagrado y que es por tu seguridad.
Pero no hay ninguna opción que diga: “Pulsa 1 para continuar” o “Pulsa 2 para citas”. Nada en absoluto.

Es frustrante cómo lo gestionan. Sin correo electrónico, sin SMS, nada. Y todo solo en español.
Entonces los ingleses, los alemanes y los neerlandeses tienen que adivinar lo que significa.
A veces el español es tan rápido que no se puede seguir. Y cuando es más lento, crees que lo entiendes, pero la grabación sigue y sigue — sin final, sin pitido, sin “deja tu mensaje” ni “llama a este número”.

En resumen, es simplemente inútil.
Y ahora mi cita de las ocho y cuarto — que estaba correctamente programada — ha caducado.
Esta noche tengo que volver al médico para concertar una nueva cita.
Y probablemente, todo el circo volverá a empezar otra vez.
Un sistema inútil.

I was admitted via ambulance last month. The doctor did not tell me he was sending me to a private hospital. As soon as I got out the ambulance, there was a translator standing over me like the grim reapor with a car machine in his hand. This hospital does not accept the European card. As soon as I find out I was being admitted, he changed the amount I was paying from 500 euro to 3000. Standing all the time with a card machine while the nurses were putting an IV into my arm. I was told that as soon as insurance company made contact, the money would be refunded to me.. LIES!!!!!! This hospital has not responded to my insurance company, nor have they responded to me . They have taken my money to pay for a hospital bill that no one has even seen.
This place is purely a business and nothing else !!!

Atención telefónica lamentable, personal descortés y mal educado

pésimo servicio, pago un seguro privado de casi 1000 euros al año para estar hospitalizada en esta basura de hospital, me dieron una habitación que ni terraza tenía y no me dieron la posibilidad ni de cambiarlo, cuando soy una persona que sufre de claustrofobia y necesito respirar más más que sea un poco de aire y ni se podía, no tenía la posibilidad de ni salir a la puerta, porque según ellos está prohibido, cuando en otros hospitales te dejan salir hasta la cafetería y hasta las tienditas que tienen en el mismo hospital, como es en Candelaria,la comida insípida a más no poder,¿ cómo esperan que la gente mejore en este hospital? si lo único que hacen es matarlos con la comida que le dan, supongo que lo que querrán es tenerlos más tiempo ahí para cobrar más ellos el seguro y seguir lucrándose de enfermar a la gente, el yogurt estaba fermentado, el peor servicio que he visto en mi vida sin duda alguna. Uno no puede ni descansar por las noches ya que no es que los pacientes se la pasen chillando que lo puedo entender, sino que son los mismos médicos los que se la pasan chillando por los pasillos que se piensan que esto es el Sálvame para estar con chismoseos a las 5:00 de la mañana o 4:00 de la mañana la verdad que lógico no me parece, cuando uno está enfermo e intenta descansar y mejorarse como pueda y no le dejan, porque no se toman su trabajo en serio y no son profesionales, sino que se piensan que esto es el patio del recreo, por si fuera poco te hablan con condescendencia la mayoría, no son nada agradables y te faltan al respeto y la verdad que esta queja se queda corta, ya que pienso tomar medidas y poner una queja a nivel de la sanidad canaria privada de este centro, para que de verdad hagan inspecciones y vean lo que realmente está pasando aquí dentro, porque es una vergüenza!!!!

De vergüenza que hace meses que tuve un aborto y no fueron capaces de vérmelo , contraté a un abogado sin denuncia por lo civil para llegar a un acuerdo y tienen la poca vergüenza de ni contestar
Me parece lamentable que ya que estamos escasos de médicos los que hay hagan así su trabajo que pena más grande
Ni siquiera preoucupacion por lo que pasó así que como por lo civil no hay manera las habrá por la vía legal

Varias veces acudí por urgencias en el hospiten de las Américas.El trato y profesionalidad es inmejorable .Lo recomiendo mucho

Entré por urgencias a Hospiten BelleVue del Puerto de la Cruz debido a un dolor abdominal y advertí que tengo un aneurisma de la aorta torácica en seguimiento por cardiología.
La tensión arterial en la exploración física era: 15,5 - 11,1 mmHg. Me dejaron internado y esa noche la tensión subió a 17 - 12 llamando la atención a la enfermera de planta y al Médico de Guardia lo elevado de la tensión especialmente por riesgo de ictus y/o trombosis.
40 horas más tarde mientras el cardiólogo me estaba valorando presento una FA (fibrilación auricular) y al final decide a inyectarme Labetalol para bajar la presión arterial diastólica.
Por la noche tuve otra subida de tensión sin que la Enfermera de noche me aplicase lo prescito para cuando la tensión arterial volviese a subir.

DO NOT GO THERE!!! i was on vacation at cancun, had a fever and nausea and couldnt eat so i went to that hospital (a mistake) at first it was normal, i went on an iv and that stuff, then, they literally choked me with the stupid swabs, it lasted a few minutes while i was spitting and gagging on the floor, then few hours later, get disgusting food, like, it was a... thing, and with melted chesse in it, when i finally got out of there i couldn't be happier... so.. do not go there.

The company can improve by being more caring, speaking easily in English, answering their telephone, being more efficient, being more committed to their patients and patient care, by actually behaving as if they were a trusted business and a reputable hospital. I gave it 2 stars for the female lady I finally (after 7 attempts) to speak to someone as she was quite patient. Not very comitted but at least SHE didn't hang up on me (everyone else did even before I spoke). Basically, from my experience, I believe that every negative review on here is true and accurate. I booked an eye appointment and received comfirmation from them via WhatsApp (not professional and not secure) so considering these reviews I thought I would just call before I set off for the 45 minute journey. They couldn't find my booking, name or anything else. They asked for the name of the doctor who was going to treat me and then I was told but he's on holiday! Absolute chaos, mess, don't rely on them or trust them. My experience was with Hospiten Estepona Spain.

DO NOT GO TO THIS HOSPITAL if you don’t want to spend 5,000USD in few hours or 15,000USD per night. This hospital is taking advantage on the tourists. I was told that a resort doctor gets a commission for every referral to this hospital.