Hotsnap Avis 

I had some issues with DPD and watched the driver not attempt delivery. I contacted customer services and spoke to Mandy via email who responded within minutes and was really understanding. Excellent and reassuring customer services if their is an issue.

HotSnap have a lovely range of products and our hot/cold fan works wonderfully. We had a slight issue and they resolved it straight away. We would use them again.

What great customer service I contacted them with a question regarding my order and I was emailed back explaining what was happening with my order and without goint into much detail they went above and beyond in helping me totally exceeded my expectations I would recommend to anyone and everyone many thanks to Mark

Mark has assisted me superbly and I can’t thank him enough for this

My fan was making a lot of noise so messaged the support team and got a super quick response from Mandy and Mark.

Very helpful and quick to action a replacement part ordered the next day! Very efficient customer service :)

Quick delivery, amazing customer service and brilliant good quality products! I will definitely be shopping here again!

Excellent experience. Item I wanted was out of stock but very quick correspondence from Mandy at HotSnap offered suitable alternative. The fans arrived the next day, tremendous! Unfortunately, one of the remotes was not working - contacted Mandy, replacement remote arrived the next day. Very pleased overall.

Well a little over a year ago I purchased from Hotsnap and there was an issue with my order it took ages for this to be rectified. Last week I was having problems with such item and what a difference a year makes. Listened, advice given and problem solved within the same day! Thanks Mark and the Hotsnap team, Hotsnap seem to have turned a massive corner and for that I will purchasing again.

I have made a purchase that after some time stopped working properly. I’ve contacted customer service not having my hopes up…. I was very pleasantly surprised with super quick response from extremely friendly and helpful advisor name Mandy. In less than a day a replacement was on its way to me. Can’t recommend high enough

Fantastic online service. Very quick to replace item which failed while in warranty.

Having read reviews on social media I decided to contact Hotsnap. Having spoken to Mark and discuss my item I was looking at purchasing I’m glad I did.
My order arrived the following day the purifier is exactly what I was after. Thank you for all your help with my order.

Thanks for all your help in tracking down my order Mark.
Customer Service at its best, within minutes of making the call to Hotsnap I was given all the information that I needed.
Alright a family member has taken my order in lol! But glad to find out where my order was.

Have been very pleased with the tower hot and cold fans I purchased. Managed to lose a remote and had a very speedy response to sort out a replacement.
Very impressed with the products and Customer Service of this company.

Well having left a less than positive review in haste, I am pleased to say that this company has now replaced my faulty air purifier with a brand new one that works perfectly. Their customer service went way and beyond my expectations. Thank you Julian for rectifying my issue.

Hello Jason,
Great product and excellent customer service 👏

All the best 👍

Well goodness here we go again so two days ago I had a phone call from the manager of Hotsnap called Mark he explained to me he was upset that I had written a review on trustpilot rubbishing the delivery and problems I had returning a product with no return form ...... and the cost I paid returning it via royal mail first class .. and as a good will gesture he would put £30 in my bank to cover postal charges and for any inconvenience it caused me If I would REMOVE MY REVIEW FROM TRUST PILOT so two days ago I removed my review and was fair enough to put a better review on about how fair they had been to cover postal cost and apologise which I have left on for ppl to see ..... of course as soon as I removed it there were no more private number phone calls to tell me £30 had been put in my bank because there was never going to be it was all lies every bit. Anyone who is thinking of having any product from this company think really hard first if its faulty and you need help ..... they are more than dodgy and bad lies get told they are very untrustworthy so be very careful I was lucky to get a refund never mind anything else so please beware and I will not be removing this post for sure.....

I done a lot of research for a good heater and this one stood out to me,
The amount of positive reviews was amazing,
But online some guy done a YouTube video in his bedroom and said you could feel the heat the other side of his bedroom. Which looked a decent size,
Well I stood a meter away and on the hotest setting 3 it was cold,
Im really disappointed as this as it costs £160.
The fan does have 10 speeds but only on cold, it has 3 hot settings described as Hot/Med/Low.
The fan is advertised as 1900W yet the info on the box says 1650W on Hot, so not quite sure reason for that.
To be honest the fan does not feel like it is producing really hot air when you put your hand in front of it,
I used it in a medium size bedroom and using a thermometer the temperature of the room did rise slightly. The fan is loud but very noticeable on Hot setting I had to turn the TV right up, Does get quieter on lower settings but you can still hear it.
I didn't think my fan was working properly so I emailed customer service to have a lady called mandy reply,
I arrange to return this heater which at my expense cost £10.75 she has told me its been tested and is working fine which I'm amazed at,
Please do not be fooled by all the reviews of its hot its amazing,
Don't waste your money look at something else,
It looks nice but you want hot air as that's why your buying it so be prepared to stand right onto of it for heat,
The hotsnap did respond to me very quickly no complaints there but I should of been refunded my postage,
This is my review and I'm not looking for an all singing and all dancing heater just one that works well for that amount of money,
It's cold and bills increasing was looking for a economical heater which this is not,
PLEASE LOOK ELSWHERE DONT WASTE YOUR MONEY.

Firstring and delivery first class not 10 emails just relevant ones and delivered when promised. My only very small complaint would be that doesnt give people like me relevant instructions. It heats the room not you so until room temperature goes up the heat is as the room temp so gives reading of 15 and you cant change that also fan speed is only relevant to cool speeds so plus/minus keys make no impact on heating. Once you have mastered these simple facts its awesome, went from 15 to 19 degrees in 15 mins in my lounge flat 20x20 sq ft had to turn off off after half an hour I was getting hot. I would not hesistate to give 5 stars when you realize how it operates more down to my stupidity.

Product bought.
Vortex hot/cold blade fan.
First of all I will review hotsnap then product.
After reading alot of negative reviews and I must admit they nearly made me go elsewhere, I am pleased to say, my order did arrive the next day via dpd. Just note if you order on a Friday or weekend your order should arrive on the following Tuesday and not the next day. My only complaint about Hotsnaps is, you are unlikely to get anyone to answer the phone, which I found frustrating. But Jason did call me back the same day in the afternoon. I would have no concerns ordering from Hotsnaps again.
Re Product. The fan does have 10 speeds but only on cold, it has 3 hot settings described as Hot/Med/Low.
The fan is advertised as 1900W yet the info on the box says 1650W on Hot, so not quite sure reason for that.
To be honest the fan does not feel like it is producing really hot air when you put your hand in front of it, but I used it in a mid size living room and using a thermometer the temperature of the room did rise fairly quickly. The fan is not loud but very noticeable on Hot setting. Does get quieter on lower settings but you can still hear it. Overall I'd say good quality and a good purchase. I do wonder about the guy doing a review in his bedroom, as to if it's a un bias review as you can not feel a warm blast from a distance and you cannot increase fan speeds on heating, the video is misleading. But the fan does raise the room temp of a mid to large room easily at a fair speed. Would like to know though why box says 1650w (hot) and promotion 1900w.
Also fan looks good, easy to use, remote does come with a battery. Would also say pet and child safe as fan not hot to the touch, also has a safty cutout if knocked over. One last point, if you buy same fan via ebay and it is same company selling but does not show Hotsnap name but sellers address is the same. Its £20 cheaper.

A trusted friend recommended the Vortex Air to help heat large colder rooms at home, so I bought one immediately. I was so impressed with it I bought a 2nd one the same day! This is so effective and warms a room when needed. Keep your doors closed to help the heat be retained. You don't need to leave on all the time as it's so good! HIGHLY recommend... Plus its a cooling fan for the summer months.