Fantastic experience from initial enquiry to meeting at the showroom where Kris answered all our queries efficiently and professionally. Post purchase there was further questions which were answered q... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Great service from the start Kris in showroom great no pressure for a sale and ran through everything and recommend what would be best for our needs highly recommend them without a doubt
L'entreprise a répondu
Both of you have been so helpful. Right from before we even purchased the hot tub you advised us on where it should be positioned. Installation was done on time with information pack given and know... Voir plus
L'entreprise a répondu
Kris was informative not at all pushy and made buying are Jacuzzi 335 an easy decision and stress free. Delivery was straight forward arrived on time.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de jacuzzi
- Service de réparation de spas
- Magasin d'articles de sauna
- Piscine
- Centre de bien-être
À propos de Hot Tub Village
Écrit par l'entreprise
Welcome to Hot Tub Village
Your award-winning hot tub superstore in Suffolk.
At Hot Tub Village, we are proud to be an award-winning Jacuzzi® retailer, offering premium-quality hot tubs at competitive prices. Whether you are looking for a luxurious hot tub, a revitalising swim spa or a relaxing sauna, our experienced team will help you find the perfect choice for your home.
Experience Unmatched Relaxation
Explore our extensive range of hot tubs and swim spas at our Suffolk showroom. You can also book a wet test and experience the rejuvenating benefits of Jacuzzi® hydromassage jets firsthand.
A Family Business Passionate About Customer Care
As a family-run business, we take pride in delivering exceptional customer service and meticulous attention to detail. From expert advice and professional installation to dependable aftercare support, we are committed to making your hot tub experience nothing short of excellent.
Visit Our Suffolk Showroom
Our showroom is open seven days a week, all year round.
Alongside our impressive selection of hot tubs, swim spas and saunas, we stock a wide range of accessories and water-care chemicals. We also provide professional servicing and ongoing support to help keep your spa in excellent condition.
Come and visit Hot Tub Village and let us help you create your own haven of relaxation.
Coordonnées de contact
Stonham Barns, Pettaugh Road, Stonham Aspal, IP14 6AT, Stowmarket, Royaume-Uni
- 01449 710167
- sales@hottubvillage.co.uk
- www.hottubvillage.co.uk
Discover Your Perfect Jacuzzi®
4,9
Excellent
147 avis
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Wood fired Hot Tub Heaven
Fantastic experience from initial enquiry to meeting at the showroom where Kris answered all our queries efficiently and professionally. Post purchase there was further questions which were answered quickly plus they are always on hand through the final delivery process. Thoroughly reccomend through our experience in purchasing a wood fired hot tub.
25 août 2026
Avis spontané
Réponse de Hot Tub Village
Hi Daniel - Many thanks for your lovely review, it's much appreciated. I will pass this on to Kris and the team here. I hope you have many years of enjoyment from your Skargards Regal hot tub. All the best - Tony
Great hot tub and service from hot tub…
Great hot tub and service from hot tub village Stonham barns .staff really helpful and friendly
15 août 2026
Réponse de Hot Tub Village
Hi Michael - Many thanks for your fantastic review, it's much appreciated. I will pass this on to all the team here. I hope you have many years of enjoyment for your Jacuzzi hot tub. All the best - Tony
Very informative as had lots of…
Very informative as had lots of questions also a friendly team from buying to installing to the aftercare which was all brilliant
15 août 2026
Réponse de Hot Tub Village
Hi Heather - Many thanks for your very kind review, it's much appreciated. I will pass this on to all the team here. I hope you have many years of enjoying your hot tub. All the best Tony
Great service from the start Kris in…
Great service from the start Kris in showroom great no pressure for a sale and ran through everything and recommend what would be best for our needs highly recommend them without a doubt
15 août 2026
Réponse de Hot Tub Village
Hi Martin - Many thanks for your great review, it's much appreciated. I will pass this on to Kris and all the team here. I hope you have many years of enjoying your hot tub. All the best Tony
Kris was informative not at all pushy…
Kris was informative not at all pushy and made buying are Jacuzzi 335 an easy decision and stress free. Delivery was straight forward arrived on time.
6 novembre 2025
Réponse de Hot Tub Village
Hi Chris - Many thanks for your kind review, it's much appreciated and I will pass this on to Kris and all the staff here. I hope you have been enjoying using your hot tub and just let us know if there is anything we can help with. All the best Tony.
Stand out service from beginning to end
We recently went shopping for our first hot tub, and visited three suppliers in our local area (Norfolk/Suffolk). Of the three suppliers, Hot Tub Village was the stand out. It was an easy decision to buy from them. Great service, attention to detail, competitive pricing. Kris Kemp was great on the comms via email and phone before and after installation. Answered all my (many) queries and concerns as a first time hot tub buyer! The whole process was so easy. We now have a fabulous hot tub installed and have been using it every day. (It is life enhancing!) We'll definitely use Hot Tub Village for all our chemical supplies and servicing. I've compared prices online and have not found anywhere to beat them on price for named brand chemicals. So I have now saved the Hot Tub Village online shop webpage to my shortcuts. Highly recommend for the whole process of buying and maintaining hot tub from beginning to end.
28 mai 2026
Avis spontané
Réponse de Hot Tub Village
Hi Emma, Many thanks for your fantastic review and we really appreciate you posting this. I will pass this on to Kris and all the team here at Hot Tub Village. Thank you to coming to us for your hot tub purchase and we are so pleased to hear you have been using and enjoying your hot tub. If you need any assistance along the way just let us know. All the best - Tony
My review of Hot tub village Jacuzzi
My review of Hot tub village Jacuzzi
This was my first purchase of hot tub although had experience with other brands the Jacuzzi brand stands proud and has a passion for striving to succeed all the staff were great with the install delivery they were brilliant to deliver my new hot tub before Christmas very happy
12 janvier 2026
Réponse de Hot Tub Village
Hi Andrew, Many thanks for your lovely review and it's very much appreciated. I will pass this on to all the team here. I hope you have many years of pleasure from your Jacuzzi hot tub. Regards Tony
No 1 in the area for Hot Tubs
Amazing hot tub,all plumbed in and ready to use..Thankyou so much everyone for all your help..
22 octobre 2025
Réponse de Hot Tub Village
Hi Angela, many thanks for you lovely review and it's much appreciated. I will pass this on to all the team here at Hot Tub Village. I hope you enjoy using your hot tub and just let me know if we can be of any further help. Regards Tony
Hot tub
We are so pleased with our hot tub. Hot tub village were great very helpful and lovely two men who installed it. I would highly recommend them 👌
12 août 2025
Réponse de Hot Tub Village
Hi Amanda, many thanks for your lovely review. It’s much appreciated and I will pass this on to all the team here. All the best, Tony
Hot Tub Heaven
Excellent Staff all the employees are like one big happy family.
When I purchased a hot tub I had lots of questions whenever I popped in or telephoned them they always had time to listen to my concerns and address any issues I had come across.
Like will it fit how much running costs etc etc.Tony and his wife Helen Chris Nick the two Johns and This and That a local crane operator who lifted my hot tub over the 18ft garage.
From start to finish they have done an exemplary job.
If you are deciding to get a hot tub you can’t get better service than Hot Tub Village
13 juillet 2025
Réponse de Hot Tub Village
Hi Albert - Many thanks for your fantastic review and it's very much appreciated. I will pass this on to all the team here at Hot Tub Village. It's been a pleasure to have you as a customer and thank you for coming to us for your hot tub. I wish you many years of enjoyment using your Jacuzzi. All the best - Tony
From the sale to the fitting
From the sale to the fitting . Tony , Helen and the team were all professional,friendly and efficient. Five star rating all around
13 juillet 2025
Réponse de Hot Tub Village
Hi Jill - Many thanks for your amazing review and it's much appreciated that you took the time to post this. I will pass this on to all the team here at Hot Tub Village. I hope you have many years of enjoyment from your new hot Jacuzzi hot tub. All the best - Tony
The hot tub I purchased is absolutely…
The hot tub I purchased is absolutely fantastic. It’s helping me on my health with all my joints in my bones. It just does wonders. I recommend him any time.
13 juillet 2025
Réponse de Hot Tub Village
Hi Keith - Many thanks for your lovely review and it's much appreciated. I will pass this on to all the team here. All the best for the future and hope you continue to enjoy the benefits from your Jacuzzi. Regards Tony
Réponse de Hot Tub Village
Hi Steve - Many thanks for your kind review. Its much appreciated. Thank you once again for coming to us and I hope the hot tub brings you many years of pleasure and relaxation. All the best, Tony
Brilliant customer service from all at…
Brilliant customer service from all at Hot Tub Village from initial enquiry to purchase and delivery. Thank you to all the team. Highly recommend if you are considering a purchase.
19 mai 2025
Réponse de Hot Tub Village
Hi Rosie - Many thanks for your lovely review and I have passed this on to all the staff here at Hot Tub Village. I hope you continue to enjoy using the hot tub. Best regards Tony
Easy going
Easy going, knowledgeable sales staff. Receptive to clients’ timescale and concerns re delivery and installation. Able to recommend experienced builder and electrician.
16 mars 2025
Réponse de Hot Tub Village
Hi Julian, many thanks for your very kind review, it's much appreciated. I will pass this on to all the team here at Hot Tub Village. I wish you many years of enjoyment from The Jacuzzi J-16 Swim Spa.
Check your cable length
The hot tub came and the guys delivering it were great . The only problem was no one had told us that we needed to extend the cable that was in place for our old tub . This meant that the tub was unable to be connected. The upshot being that, thankfully, an electrician was able to come out the next day and finish the job .
I was a little disappointed with this as there was a site survey to determine if the tub could be fitted in the first place .
Anyway, it’s up and running now and great 👍
8 avril 2025
Réponse de Hot Tub Village
Hi Sharon - Many thanks for your kind review. I will pass this on to all the team here. Apologies that we did not realise the cable was going to be too short to connect up the new hot tub. That's good that Colin was able to come over the day after to fit a new cable. I hope you have been enjoying the hot tub and just let us know if you need any further assistance from us.
BRILLIANT SERVICE
Tony and all the team at Hot Tub Village were brilliant, from start to finish, we had our tub craned in, and had complete confidence in all the processes due to their knowledge, friendleness, professionalism and care, really pleased with our Jacuzzi j335 and the ongoing support from the Village team, totally recommend.
8 avril 2025
Réponse de Hot Tub Village
Hi Warren - Many thanks for your great review, it's much appreciated. I will pass this on to all the team here. It's been a pleasure to supply your hot tub and I hope it bring you many years of enjoyment and relaxation - All the best - Tony
Brilliant service from showroom to…
Brilliant service from showroom to installation. Site visit was invaluable and they even arranged to take away the old spa. The crane driver they used (Shane) was excellent, on on delivery/installation day, Simon and Tony were efficient, friendly, and very professional. Overall a great experience
27 mars 2025
Réponse de Hot Tub Village
Hi Simon - Very many thanks for your lovely review. It's been a pleasure supplying you with your Jacuzzi Hot Tub and I wish you many hours of enjoyment and pleasure from it.
Excellent Service
From our first visit to Hot Tub Village showroom, Tony, the owner, was very helpful and provided us with a lot of useful information in order that we could choose a hot tub that best suited our needs.
From purchase to installation everything went very smoothly and Tony visited us at home to talk us through the maintenance and how to correctly balance all the chemicals.
We would highly recommend Tony and Hot Tub Village👍
3 mars 2025
Réponse de Hot Tub Village
Hi Tim - Many thanks for your very kind review and it's much appreciated. I will pass this on to the rest of the team. All the best - Tony
in just a word excellent service nacy…
in just a word excellent service nacy is very helpful and friendly great place to go
11 novembre 2024
Avis spontané
Réponse de Hot Tub Village
Hi Robert - Many thanks for your kind review - Best regards - Tony - Hot Tub Village
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