Howdens - Battersea Avis 

Staff is really nice at my branch
Howdens needs to pay attention to pricing ad they can be more expensive than competitors

Have always been pleased with the service at Battersea Howdens , but I have to say they've gone up to another level .

Best Regards,

Steve Morgan .

**Update to my previous review – refund still outstanding**

I am writing this further update because, despite 6–7 weeks of chasing Howdens and contacting multiple departments, managers and Head Office, my refund remains unresolved and I have still not received a clear or reliable update on when the money will be returned.

Howdens has acknowledged that the kitchen was damaged and that a single cabinet should not have 27+ holes in it. This is significant because it confirms that I received a damaged product that was not of the quality I paid for.

There have also been multiple other issues, including:

- Damaged cabinets and marks throughout the kitchen
- A cabinet with 27\+ holes
- Missing parts
- A stained and damaged worktop
- Glue and damaged wood
- Damage caused during fitting by Howdens’ worktop fitters
- The product not matching the brochure/showroom display
- Issues that I believe were not properly addressed when the kitchen was supplied and sold

Despite all of this, the £257 offered is less than 10% of the approximately £3,600 I paid. This does not adequately address the extent of the damage and defects, nor does it cover the additional costs I have incurred as a result.

The £257 also does not take into account the considerable time I have spent chasing this matter, dealing with contractors, arranging replacement work, and the additional costs involved in replacing damaged items.

Unfortunately, the way this complaint has been handled has also been extremely disappointing\. I have experienced what I consider to be an unprofessional approach from the depot and area manager, with the damage and issues repeatedly not being properly addressed. There has been a lack of customer care, poor communication and, throughout the process, timeframes have repeatedly changed, leaving me without a clear understanding of when this matter would actually be resolved.

I have now been chasing this for 6–7 weeks and am still waiting for a satisfactory resolution and refund. I have tried repeatedly to resolve the matter amicably, but due to the continued delays and lack of meaningful progress, I am now having to escalate the complaint through the appropriate ombudsman/complaints process and legal route to recover some of the money owed.

This is particularly frustrating because I need to replace the damaged island before my wife gives birth. Instead of being able to resolve this and move forward, the ongoing delays, additional costs and lack of communication have caused a significant amount of unnecessary stress at an already important time for our family.

Having completed numerous refits in both personal and commercial settings, I have dealt with many different companies over the years. Based on my own experience, this has by far been the worst experience I have had with a company of this type.

For that reason, based on my experience throughout this process, I would strongly recommend that others consider their options carefully before using Howdens. The quality issues, handling of the complaint, changing timeframes, lack of customer care and ongoing delay in resolving the refund have been extremely disappointing.

I will continue to pursue the matter through the appropriate channels and will update this review once the issue has finally been resolved.

Howden’s customer service has been excellent. The designer came out several times sometimes at short notice and nothing was too much trouble. The kitchen was delivered promptly and is awaiting installation

Howdens have long been my ‘go to’ supplier for kitchens. Order process in store easy and efficient. This delivery was a replacement fridge freeze. Perfect delivery as arranged and very helpful driver who helped bring it inside my building. Thank you. Purchase is perfect for my tenant’s needs.

Howdens was reccomended by a friend. The staff was very helpful from start to finish. Solved my problem quickly and efficient. A great team!!!
Many thanks

The Battersea team we had were great - pre visit service was efficient - team turned up on time - were very polite and problem solved when we came up against a few issues! Very happy customer.

Howdens do great kit at a great price, really good value and we are delighted with the outcome. However there are a number of things to watch out for.

Our salesman was Julian Good, who was very affable and responsive during the whole sale process. That said, his design solutions were not as imaginative as the other company we asked to quote, and on several occasions we prompted Julian to use these alternative solutions. It turned out that had left out one feature in the design and one part of his design would not physically fit.

Howdens only supply the kit and suggest an independent fitter. Julian recommended Thomas Dove, reviewed elsewhere, who turned out to be a prince among builders. This was just as well, because once the sale had been made, Julian become a lot less responsive and it was left to Thomas to sort out the design issues above.

One other, minor, glitch was that a couple of items were included which were not needed and it took weeks to get these swapped for some extra shelving. Shout out to Ryan in the warehouse for managing to attach a much larger box than I had expected to my bike.

Every member of staff that i have spoken to have been so charming and helpful, made returns so easy. I cannot praise them enough and the quality is superb. Highly recommend.

Julian from Howdens joinery is a real superstar. Nothing was too much trouble for Julian. He went over and above on both customer service and his attitude he was always smiling, friendly, warm, approachable, professional, and diligent.

The Howden kitchen we bought was due to Julian his soft manner, made him approachableand trustworthy and we have not been let down from start to finish. Julian has gone out of his way. Every time we’ve asked anything of him he is a true professional.

How can you design a kitchen and not include the oven?? Despite replying to their email with several questions, no reply. It took our builder to chase the Battersea branch up fir someone to eventually reply to us.

There reply was an estimate, why do we need two microwaves, we were never asked or asked for them! None of our questions answered.

We have cancelled our appointment and will find another company.

Freindly and helpful staff! They got the item I needed sorted even after I ordered the wrong thing.

very prompt service and an excellent turn around on delivery never had a bad experience

Always excellent service qick and easy

The free kitchen design

Staff are always helpful, deliveries are complete and at short notice. Well done Battersea Howdens!

I left a previous review and was kindly asked by Howdens to send an email to reviews at howdens.com.
I tried and that is not a valid email address. That just shows how dedicated they are to customer service. When I called Howdens to tell them they just said that is the address . NO HELP WHAT SO EVER! why when they received a bad review didn't the immediately call me ? Much quicker and a personal touch to show they really do care .

Good service and quality product Thank :)