We were sorted by PJ. What a friendly knowledgeable asset to your team. We only called in for a nosey and he designed an amazing kitchen. Listened and gave us exactly what we wanted. We even visited... Voir plus
L'entreprise a répondu

Units 1B & 1C, Viking Industrial Estate, Hudson Road, MK41 0LZ Bedfordshire, East Anglia, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
We were sorted by PJ. What a friendly knowledgeable asset to your team. We only called in for a nosey and he designed an amazing kitchen. Listened and gave us exactly what we wanted. We even visited... Voir plus
L'entreprise a répondu
Got a wicked design made by tom, was a smooth transition throughout the project from start design to kitchen installed. Would definitely recommend him and howdens!
L'entreprise a répondu
Tom Shaw is exactly what you want in a Kitchen designer, polite and attentive he listened carefully to all our requirements before carefully measuring and preparing an initial design. We met with Tom... Voir plus
L'entreprise a répondu
Tom was extremely and professional throughout our kitchen design process. We had an idea on what we wanted, but given the odd shape of the space we had, no clue how to execute. He was fantastic at... Voir plus
L'entreprise a répondu
The UK's No. 1 Trade Kitchen Supplier.
Écrit par l'entreprise
Units 1B & 1C, Viking Industrial Estate, Hudson Road, MK41 0LZ, Bedfordshire, East Anglia, Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
stephen stewart , 20 Sept at 16:15
Good afternoon Rob & Mark
I spoke to Mike Dinz and unfortunately his customer care skills and ability to take on board what the customer was trying to advise him was zero. Hence I am forced to escalate my complaint to your regional Sales manager Mark Snelling.
As I explained to you twice today on two separate occasions face to face the quality of service is very weak and people will take the business elsewhere.My kitchen fitter will not deal with Howdens.
Mike is arguing "how quickly we are responding to replacing products and delivering shortages."
My arguement is that this should n't be happening in the first place. Missing units and faulty units should not be happening and
his sales pitch it won't happen we have got a new system.
In July 2021 you personally were forced visit my property 4 times and rectify short deliveries and faulty products.
Before purchasing the kitchen in Spetember 2022 I sat down with Mike Dinz in his office and he guaranteed me that I would not suffer the stress of last years experience because a new system is being used.
He did not want to hear the reality today on the phone, " A worse experience than last year." My wife and I were forced to visit the shop for parts separately. This should not happen. Your delivery driver has visited my property up to 6 times with missing parts.
My kitchen fitter is waiting and wasting time. On top of this Mike is arguing with me its only twice and this is acceptable. ( How not to handle a customer call. I said ask your driver.)
I am dealing with a pissed off kitchen fitter who has to come for an extra half day to finish off the work and additional cost of £200. On one occasion on the phone we spoke to 3 different people and waited on the phone for over 30 minutes as we were speaking to an inexperienced member of staff and waiting for people to return from lunch.
I want compensation for been messed about incurring additional costs.
I explained to Rob how I am been treated its making me want to take my business else where as the manager isn't listening.
I have also phoned 01604 876-070 but the line was engaged to launch a customer service complaint. I have more busy things to be doing than visiting your office twice today and sending this email.
You will loose business in a very competitive market place when delivering faulty units, missing units and faulty units and having an aggressive manager arguing nothing is wrong he needs to talk to his driver and check to amount of times he had to go out.
Please can this email be forwarded to your customer service director.
Kind regards
Stephen Stewart 07909-713-292

Réponse de Howdens - Bedford Elm Farm

Réponse de Howdens - Bedford Elm Farm
We'd purchased a work surface which unfortunately was bowed, unnoticed until fixed into position. I telephoned Howdens who replaced, without any fuss whatsover FOC the new work top.
I'm very impressed with the staff who handled the call, Angela and another lady, I did try to find her name to thank her also, so sorry about that.
First class service :)

Réponse de Howdens - Bedford Elm Farm

Réponse de Howdens - Bedford Elm Farm

Réponse de Howdens - Bedford Elm Farm
Very helpful & friendly staff even though I can be a difficult person to deal with due to my Lysdexia, always willing to go the extra bit to make sure I have what I need.

Réponse de Howdens - Bedford Elm Farm

Réponse de Howdens - Bedford Elm Farm
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.