Howdens - Bitterne Avis 35

Fabulous staff . Eager to help and offer their expertise regarding the range of products available.

Im not an easy customer to deal with, I changed design / fitting on the first day!
Bitterne branch absolutely went out of their way to me me back on track.
Clearly advised me on my options, then got the stock from the warehouse and I was on my way.

Super happy, great team that work at Bitterne branch.

Came in with a few sketches and went out with a full plan of just what we wanted, Tom was excellent in his role from design to preparing order, he went that extra mile to smooth the process.
Thank you

Had what ineeded

great friendly staff
Quick and efficient service

Very helpfull and polite

Howdens Bitterne, is classed as a kitchen supply shop but they are dabbling into the wardrobe space and I would suggest that they remain a kitchen supply shop. I secured their services in April 2024 to do a wardrobe for 3 bedroom in my home. They came out to do the measurements which was fine and they suggested some products based on my budget and design. One of the suggestions was the sliding door with glass cupboard, which when it arrived, was more of an iron product instead of wood or some version of it( we were not advised). Knowing the kind of design we asked for they did not recommend safety features like the soft closure etc, I had to ask for it.
They recommended a fitter (Stride and Garrett) and mentioned that it was probably best to go with theirs because their recommended fitters knew their products, so it was a no brainer, we booked one of their fitters.
First of all, the fitter was not communicating through out the process which led me to make numerous back and forth calls to Howdens. Since it's installation, one side of my son's wardrobe almost fell on him, we managed to secure it to the point that it does not open. We went back to Howdens and they have said they would not take responsibility for the wardrobe, and I need to go back to the fitter. A fitter that they recommended. We tried to reach to the fitter on numerous occasions and had no reply.
Howdens provided a service until I paid a full balance and they left me and my family to deal with all of the challenges that came afterwards when the job was not done properly. I have now had to raise the issue with trading standards because this has now because a safety issue. I would think twice before using them as a wardrobe fitter or using one if their recommended fitters.

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I recently had an exceptional experience at the Howdens Bitterne branch. From the moment I walked in, the staff were incredibly welcoming and knowledgeable. They guided me through their extensive range of products with expertise, helping me find exactly what I needed for my kitchen renovation. The quality of the materials is top-notch, and the prices are very competitive. Special thanks to Bea for going above and beyond to ensure everything was perfect. The service was quick, efficient, and professional from start to finish. Highly recommend this branch for anyone looking for quality kitchen fittings and outstanding customer service! THANKS FROM RS CARPENTRY SERVICES

Always a pleasure going to howdens in bittern, all staff are always helpful and always get things ready in advance.

I am IN LOVE with my new kitchen from Howdens!! I went to the Bitterne showroom and I spoke to Bea. From start to finish she was amazing. She designed me the most gorgeous kitchen and was fantastic with me throughout. No pushy sales tactics and extremely professional. Kitchen was delivered within a week with nothing missing or damaged. I thought getting a new kitchen would be stressful experience but it was perfect from start to finish! I cannot thank Bea enough! Highly recommend Howdens, especially the Bitterne branch.

What a great store to shop at , all the staff are helpful and friendly ,

Super helpful team, with my house remodelling. Love that I have been able to source most of the things from one place. super stars

My experience with Howdens Bitterne has been professional and smooth from start to finish. We have had a number of minor alterations that needed to be made from the initial concept to the final design, and these were never a problem. Any bits we needed changed were ammended quickly and the communication was great throughout. Tom also offered his professional advice on helping us make the right decisions for our kitchen which was greatly appreciated and very insightful.

I would certainly use this branch again in the future.

Customer service was excellent, knowledgeable and extremely helpful. The product was of a high standard and well priced, I will definitely be using Howdens Bitterne again, thanks to Tom for all his help and guidance.

Tom and his team were really helpful. They managed to price match to other suppliers and went the extra mile to make my kitchen work for the space. Highly recommend the Bitterne howdens team.

Great communication from the staff at Howdens Bitterne , very helpful and knowledgable , added bonus is the product was perfect . Delivered very prompt and the driver was happy to carry and stack everything with me. Will be my go to branch from now on

I don't want to be involved with your business because you lost my trust 💯

There was a delivery next door by Howens, contractors on site saw the delivery van hit my car asked the other contactors said did he stop. NO was the answer just drove off, should of the crunching sound was loud!
to this date was promised it would be fixed quick but now just been given the run around having sent emails and no one taken account damage done really upset how i been treated by this company.

I've been with Howdens for a few years now but since using the Bitterne Branch I'm very impressed. The staff are very helpful and go above and beyond in customer service.