Hi had a few issues with a kitchen I bought recently. I spoke to the manager Dan who managed to rectify the situation very quickly. Dan was very understanding and delivered exemplary customer servic... Voir plus
L'entreprise a répondu

Unit 7, Trident Industrial Estate, Pindar Road, EN11 0WZ Hoddesdon, East Anglia, GB
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Hi had a few issues with a kitchen I bought recently. I spoke to the manager Dan who managed to rectify the situation very quickly. Dan was very understanding and delivered exemplary customer servic... Voir plus
L'entreprise a répondu
I was asked by Dan (Hoddesdon branch manager) to give a review. I do realise that human factor can kill every business but this branch became my friends. Always kin to help and manage problems. We had... Voir plus
L'entreprise a répondu
Charlotte at Hoddesdon branch help do much with picking the right kitchen equipment found as the fitter Just all round excellent service and quality goods
L'entreprise a répondu
My experience with Howdens Hoddesdon is fantastic! Charlotte, Pat & Dan and the rest of the team always go above and beyond to help me out!
L'entreprise a répondu
The UK's No. 1 Trade Kitchen Supplier.
Écrit par l'entreprise
Unit 7, Trident Industrial Estate, Pindar Road, EN11 0WZ, Hoddesdon, East Anglia, Royaume-Uni
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Lovely service girl at the front desk Charlotte brilliant.

Réponse de Howdens - Hoddesdon
My experience with Howdens Hoddesdon is fantastic! Charlotte, Pat & Dan and the rest of the team always go above and beyond to help me out!

Réponse de Howdens - Hoddesdon
Charlotte at Hoddesdon branch help do much with picking the right kitchen equipment found as the fitter
Just all round excellent service and quality goods

Réponse de Howdens - Hoddesdon
Always friendly and always help great company to use!

Réponse de Howdens - Hoddesdon
Delivery delayed and incorrect unit sizes
This review relates to Hoddesdon branch not Harlow
Ordered and paid for kitchen units and appliances in April 2025 and said at time of design visit and ordering I would be waiting on the builders availability before asking for delivery. Once builder started he contacted Howdens to arrange delivery and was given a date of Wednesday 20 August. This was then delayed by Howdens to Thursday 21 August. On Wednesday my builder was informed by Howdens that all that could be delivered on Thursday were the doors and hinges. Not much use without unit's to attach them to. When ordering I was told the only items with longer lead times were doors as units were all standard items. Moral of the story is don't believe what you are told about availability and delivery.
Hi reviews at Howdens
Details of order I had issues with in the email trail below which includes a payment reference number and the original estimate number is ???????
As of now in spite of builder being promised first delivery today I have two tradesmen sitting doing nothing waiting for units costing me their wages to do nothing.
To say I am unimpressed is an understatement and I shall be posting this on trust pilot.
Reply from Howdens
34 minutes ago
We're sorry you have been disappointed by your experience, Anthony. Could you please email reviews@howdens with your details so that we can provide further help?
Sent email to reviews at Howdens and no response. Even worse now is it had become apparent that walk units have been measured incorrectly and do not actually fit in the space between walls without having to cut part of walls out. The builder has emailed Howdens about this and had no response. Quite frankly shocking service.
During installation it has become apparent that the unit for the cooker hood extractor is not actually large enough to allow for the vent to be within the unit, hinges provided for doors are a mixture of soft close and normal ones and worktops apparently don't come with screws to fix them to the units.
There is still no response from Howdens regarding the incorrect unit sizes and can only say that I shall never use Howdens again as they seem to provide a kitchen on the basis that they wash their hands of any errors and expect customers to make good any deficiency in design.

Réponse de Howdens - Hoddesdon
Olivia was very polite and efficient. The range to choose from is very extensive.

Réponse de Howdens - Hoddesdon
Excellent service
Friendly staff knowing there products well,
Well run branch by Daniel

Réponse de Howdens - Hoddesdon
Poor quality cabinets, some didn’t even have enough glue to hold them together and needed screwing together to keep them from falling apart. The backs are just stapled on and come off with the slightest pressure. Explaining to the client why there new kitchen is falling to bits is embarrassing.

Réponse de Howdens - Hoddesdon
I had a very helpful 1st experience with Howdens , staff were extremely helpful and also very knowledgeable.
I made my purchase easily and got great value for money , which in todays climate is very rare.

Réponse de Howdens - Hoddesdon

Réponse de Howdens - Hoddesdon

Réponse de Howdens - Hoddesdon

Réponse de Howdens - Hoddesdon
Great service by Howdens. From beginning to end. Managed to get my kitchen set in time and can’t wait until I have them put up.

Réponse de Howdens - Hoddesdon
I was asked by Dan (Hoddesdon branch manager) to give a review. I do realise that human factor can kill every business but this branch became my friends. Always kin to help and manage problems. We had in past some issues around 1 person but this person is not working anymore and everything turned back into great relationship

Réponse de Howdens - Hoddesdon
Great team at the Hoddesdon branch, Dan and his team are professional, knowledgeable and very helpful.
I got everything I needed and good advice.
Thanks Guys.

Réponse de Howdens - Hoddesdon
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