Howdens - Kingston Avis 

Just completed the installation of our kitchen and utility room using Howdens Kingston. Can't thank and rate our designer, Becca, enough. She is highly knowledgeable, polite and professional, provided sensible suggestions to some tricky aspects of our kitchen space & was consistently quick and patient in responding to our queries, managing our expectations well, for which we are really grateful. Overall, she really took away a lot of the complexity and stress for this aspect of our house renovation.
Nothing was too much trouble for Howdens and they resolved any ad hoc issues as the kitchen was being installed, with little fuss. Howdens were competitive on pricing and we would not hesitate to recommend them to others, especially Becca.

Fantastic service from all the staff at Howdens Kingston. The kitchen designer was so knowledgeable and gave us great ideas. We made a few amendments and the designer was happy to help with their expertise and went into great detail to make sure it was perfect. Nothing was to much trouble and there was no pushy sales techniques. The kitchen looks fantastic and is high quality for a great price. Would highly recommend Howdens Kingston.

Howdens Joinery in Kingston have been amazing . Becca recently helped design our kitchen, met with our builder and supported us throughout the experience. The quality of the units is exceptional. Becca is a real credit to the company . All round great experience.

You no longer make the floor cupboard corner post that I needed for a bodge to suit the plumber but some stock staircase spindles on display gave me ideas that got me out of a hole. Well done.

Terrible service. The kitchen did not even come close to fitting in the area that was designed by them. Numerous calls backs, numerous re designs that still didnt fit. builders waiting on site all of this time. We paid for an expensive kitchen with top service and ended up with something we didnt want and never would have ordered. even to this day the worktop which they installed it to tight and the fridge does not close.

Howdens-Kingston: A Disappointing Experience

I recently engaged Howdens-Kingston to design my kitchen. While their initial design consultation with Alex was satisfactory, the subsequent service was incredibly frustrating.

Delivery issues plagued the project. Several items were missing, and there was no follow-up communication after delivery. When our carpenter discovered the missing parts, we had to reach out to Howdens, who admitted their error.

To make matters worse, delivered items didn't match the design specifications. I had to return incorrect items to their office on multiple occasions. The color and size of some products were simply wrong.

The delivery team's behavior was unprofessional and rude. I had to visit Howdens' office 5-6 times due to these issues, which is unacceptable.

I strongly advise against using Howdens-Kingston for your kitchen project. Their poor service and lack of attention to detail have left me extremely dissatisfied.

I am giving it two stars even if the service has always been excellent. The reason is that, unfortunately, they gave me the name of a builder, Matthew MLC, in Kingston Upon Thames, who behaved very shamefully and unprofessionally. Because it is impossible to find this builder anywhere and Howdens cannot give me his details, I have to warn customers against this builder using their website after I have been authorised to do this. Citizen advise consumer and a solicitor I consulted says that he is in breach of the contract. We agreed on the work, and he made me order the material. He wasted my time scheduling dates and never turned up. He never apologised. I always contacted him politely and patiently from May to August 2024, but he behaved disrespectfully and unprofessionally. When I contacted him, telling him he was on the breach of the contract asking if he was a member of ADR, he blocked my number and disappeared. I contacted Howdens, and the manager told me they would delete his name from their list. I need to specify he is not someone who works for Howdens, but I need to post this review on their website as this moron is nowhere.

The sales team are very helpful and knowledgeable

It has taken us a long time to sort out the design and specification for our kitchen, (c. 2 years!), but the Kingston depot (@Villiers Rd) and in particular Aaron Capocciama, have been fantastically patient, helpful and he responds to e-mails. Since we started we have completely changed the design, range and layout! Aaron provided some very useful suggestions and enhancements, which have worked out very well for us. Very pleased with the quality of units & components. Early days but everything seems to be of good quality and durable. We reviewed designs and estimates from 3 other kitchen companies, and are very pleased indeed with the choice of Howdens.

All the staff are so helpful and know their job

Very helpful trade desk, in and out extremely fast warehouse staff again super efficient

Use Howdens Kingston almost every day.
All the guys there are very knowledgeable, friendly and helpful.

If you’re looking for vehicle insurance and House and contents cover, Howden’s the ‘local best’, Broker, without a doubt, more than a five star service.
There staff go the extra mile, so professional, their front of house staff in the Kingston branch in particular Izard Jamali was without a doubt, extremely thorough, to the pint, and had all the answers, nothing was to much trouble, we’ll done, especially now the insurance for vehicle’s is so volatile!….

Brilliant service & excellent product.

In personal setting - I used Aaron @ Kingston to move my family into a house in a very tight time frame just before Christmas and they absolutely nailed it - we are really happy with the quality, design and service!

I have also used Howdens for work (a property development company) and they have always delivered for us - the next project we are working on is for 26 kitchens!!

Thank you Aaron & team!

Great experience with kitchen design and buying doors. Staff very friendly and helpful both in store and on the phone. Great customer support with returns. Very happy with the quality of both kitchen and doors.

Howdens were fantastic during my house refurb, supplying the kitchen, internal doors, floors and skirting.
From the beginning, Aaron was really helpful with the kitchen design, patient and ensuring I got the kitchen I wanted at the best price, without compromising on the things that really mattered to me.
I can’t recommend Howdens highly enough, the kitchen is great quality and I love my floor and doors.

Fantastic Service from start to finish. I bought three cupboard doors in store. From the point the order was taken to the point I received the doors was extremely efficient. I would highly recommend Howdens in Kingston Upon Thames to all!

The staff at Kingston branch are always friendly, patient and professional - they are always willing to help and go the extra mile when needed - thank you!

The company did very well. I received the kitchen on time.

Many thanks.

Just installed Bedroom Furniture for the 1st time, David & Marc extremely helpful