Howdens - Llanelli Avis 

Nothing was a problem, very helpful from locating the items to delivering to the van

Darren was so helpful and informative from measuring to producing the plan and finally putting together the whole kitchen package.The quality of the kitchen is excellent.
I would highly recommend Howdens Llanelli.

Excellent service and excellent quality from all staff

Went to Howdens in Llangennech for a new kitchen, initially Mathew came out to measure and produced a 3d plan which we were really happy with.
Upon waiting for the sale, we purchased our new kitchen for over £8500.
We were told that payment was had to be made before a certain date (no issues) and that the kitchen would be delivered the following week which it was.
Upon delivery, I appreciate damage can occur during transit which ultimately one of the kitchen worktops was, It was noted on the delivery note by the couriers and duly changed a week later.
Since delivery, there have been a number of issues consisting of missing doors and drawers, further damaged rails and wrong sized units delivered.

Upon the carpenter and plumber being contracted to install the following week, it transpires that the initial measurements taken were wrong and after agreeing on the same configuration as our existing kitchen, this was now not the case as the pipework under the sink was not taken into consideration and ultimately our new dishwasher had to be moved and reduced considerably in size to correspond to the units.

Due to the mis-measurements evolving around the cooker, the configuration of the cabinets had to be changed which resulted in further delays and costs.

After ringng the office requesting an eta for the delivery of the units (that were initially miscalulated) to be told that it will be with us before 5pm but they were in Trimsaran first.

5pm arrived and nobody had turned up and I received no contact. This issue was going to be investigated but again i have heard nothing since.

I had the carpenter and plumber here all day waiting to install the units and plumb in all the appliances to which has now transpired to be at a considerable extra cost to myself for no reason whatsoever and no explanation apart from a breakdown in communication or lack of any.

I am extremely annoyed that
I had NO contact regarding the delay whatsoever and again there have been further delays and errors in our kitchen that has now had a significant delay with regards to installation which has incurred myself further costs for wages for the tradesmen.

My wife was away on a cruise and I realistically wanted it completed before she came home on the Monday (yesterday) but now this was NOT going to be the case.

We have obviously had to have a more slimline dishwasher instead of the original one ordered and the units did NOT fit. A drawer slide was broken and new drawers and fronts had to be ordered and not due again until the Friday (20th oct).
The night before I emailed the store requesting an eta for the following day as I was working and wished to arrange for my carpenter to attend and carry out the work to have again NO reply.
The following morning, I rang the store in dismay to be informed that there had been NO delivery due for us the previous day, to my total distain.

I cannot understand where the shortfalls and miscommunication had arisen from by basic instructions not been adhered to.

There seemed to be one thing after another and not having updated contact was rediculous.

Im unsure as to the process with regards to different branches in the area but Howdens have a branch literally at the bottom of our road and im sure this could have been dealt with more efficiently and smoothly for myself the customer.

Im essence, I am extremely annoyed thst I had to endure considerable delays which are literally down to basic errors.

I can truly appreciate that damage can occur during transit but these issues should have been rectified far more swiftly for myself.

These delays and lack of contact or on occasions NO contact at all, has genuinly had massive implications for myself with regards to extra costs incurred for tradesman wages (2 days each) when they are here but have waited all day for deliveries that were promised were arriving and never materialised.

I have received No further feedback regarding the the delays from the store since last week.
I am extremely disappointed with the customer sevice received from such an established local company.

Nothing is too much trouble. Great choice and great service.

The staff are so willing to help all the time and the prices are good

Good stuff good service

Excellent service from all the staff. Kitchen in stock and delivered when I needed it. Delivery drivers very helpful.
Thanks Llanelli depot.

Howdens at Llanelli is always helpful efficient and friendly.

Just a special mention to Paul Jones the carpenter recommended by Howdens, absolutely fantastic job fitting my kitchen, attention to detail was spot on and he didn't stop working from start to finish, would highly recommend his work. Definitely would have him back for all carpentry work.
Also a mention to Howdens on their kitchens, which I'm very pleased with, any concerns I had Paul sorted out on his own behalf.

Good service
LVT flooring was Quality

very helpfull in branch, good service, will be using them again.

Just had to write a review to complement Howdens team at Llanelli especially Steffan for the design and purchase of my new Chelford kitchen.
Steffan recommended Paul Jones as a kitchen fitter who along with Wayne were very professional and fitted my kitchen to a superb standard.I highly recommend them.

Always good, friendly and efficient service.

A great branch of Howdens, always very helpful.

Fantastic service and customer care, always helpful.
Thank you guys

Have used Howdens Llanelli many times on previous projects and will continue to do so going forward.

Top marks for customer service, quality products to fit any budget.