Howdens - Llanishen Avis 89

Everything in stock, good efficient service as usual

Very helpful until the money is paid then mistakes, silence and total denial of responsibility. They haven't sent an itemised receipt for the items that were supplied and we are still waiting for them to contact to collect the surplus items for refund. Despite saying the they have "industry leading after sales care" nobody has bothered to pick up the phone to speak to me and every email reply says " we're trade only so don't deal with customers direct" even though their website doesn't say that and has a big section labelled "Consumer". Really disappointing experience, no accountability and no indication that anyone gives a t0ss

Very helpful staff always going that extra mile when it's needed.

Morgan has been incredible from the beginning: from choosing a kitchen to looking at different workarounds to manage my budget to seeing through the delivery and fitting of the kitchen. Always a pleasure to talk to and had some wonderful suggestions on kitchen design that makes the space feel bespoke. Thank you!

Amanda Lyn of Howdens Llanishen Cardiff was wonderful, she designed us the most perfect kitchen, her attention to detail was incredible, we will be forever grateful of the wonderful space she created for us.

We bought a 1930s house which was unmodernised. At the time of the initial survey the kitchen and dining room were two adjoining rooms which we planned to knock through. Amanda came and talked through what we needed, took measurements etc. She made a plan showing the new layout with the wall removed, it was so helpful. She was also patient when we swapped the kitchen from the back to the front of the house. The showroom has really great layouts and samples of doors, handles and worktops etc. The cupboards are really solid, we went for the Chelford Dusk Blue doors, with oak effect inside which looks really classy with the Ethereal Glow worktop. We paid about twice as much (from a different supplier) on our kitchen in our old house and I prefer this. I would not change anything, and everyone who's seen it is really impressed.

2025 was another excellent year working alongside the Howdens Llanishen branch. The team consistently demonstrated a helpful and proactive approach, always willing to go the extra mile to ensure projects were successfully delivered for clients. The quality and standard of their products continue to rank among the best in the kitchen industry.

Found the Llanishen crew exceeded my expectations. From the initial contact with Michelle to arrange the planning of a new kitchen and bedroom. Chloe was exceptional, very patient, I changed my mind on numerous occasions and it didn't faze her. Delivery was planned in stages, due to limited space. There were a few hiccups here but, everything was sorted out effortlessly and professionally. Result is a beautifully finished kitchen and master bedroom expertly installed by Lee Rogers. Highly recommend

I've been using my local Llanishen branch for over 15 years. Lovely, friendly staff with good product knowledge. I often pop in for a coffee and a chat. Great kitchens, well worth a visit.

I have been working with llanishen store over the last 9 years, really friendly and helpful team. I wouldn't go anywhere else!

Been using Howdens llanshen for over 10 years, I find the staff very helpful, nothing is ever an issue! The service and stock is always 100% will continue to deal with Michelle and the team

Avoid, avoid, avoid.

Initially felt the service was good but as soon as they have your money they wash their hands of any responsibility.

Used a fitter suggested by this branch who has left my kitchen unfinished and to a poor standard. The fitter has since ignored all messages and attempts to contact him.

I contacted Howdens as I noticed one of the units was damaged a few weeks after the kitchen was fitted and my kitchen is unfinished.

It took 3 emails and 2 phone calls for Howdens to actually come out to my property and look. Although they hadn't actually booked me in when they said they had, so again required me to chase. They said that they would chase my fitter as surely they have more sway with him than I would.

The following week, I get an email saying as there isn't fault with the units themselves but due to the fitter they take no responsibility for this. I then said the fitter I used was suggested by them, to which their response was that they just provide a selection of local fitters, not suggestions. Call me naive, but you providing details is a suggestion in my eyes. It also appears they never bothered to chase the fitter like they said they would.

I'm now left with a substandard unfinished kitchen for the cost of nearly £10,000.

I'm sure this review will receive a generic response of please contact us but I have and the branch just do not care.

Update 15th December- it's been 2 weeks and no one has got in contact with me despite Howdens saying they would be in contact on here.

Doors were ready for collection that I ordered and collection was prompt service.

From the initial measurement to design and final order, Chloe has been absolutely faultless throughout. I couldn’t recommend her highly enough

Thank you for everything Taylor and Tyler

Extremely expensive over half the price elsewhere

If I could give -stars I would. Shocking aftersales service.

I have used howdens for a number of years through the carpenters who have carried out work for me. Usually a very high standard of product. What is clear is that when there is an issue they will do anything to avoid admitting a fault.

My herringbone flooring is bubbling and peeling - if you look at their website it actually says this will not happen. I have provided photos etc. I have followed manufacturers cleaning instructions and no chemicals have been used on the flooring...they have suggested its cleaning product residue.

This has not been the only issue with the flooring.
The back and forth continues while I am left with a rubbish quality of flooring. Will not use again.

In response to Howden response...
I have shared my email address and contact details previously and have not heard anything. Currently dealing with store who are leasing with product team(?)

Guy who served me was excellent. Then the yard boys were very quick to serve me and helped me load the van.

Great service from Michelle and the team at the Howdens branch Llanishen Cardiff, they are always helpful and supportive. We highly recommend for all your kitchen / doors / flooring needs.

A big thanks to howdens in llanishen on my recent new build project who provided all the joinery items including the kitchen . A special thanks to chloe and the team who really looked after me from design stage to completion , the end result is fantastic ! I'm also grateful for the post completion site visit by chloe to look at the final finish and all the questions asked by chloe were in relation to...could they have done anything different to improve the service . Quite often with large companies the aftercare service provided is a reaction to a problem , but with howdens it is proactive . Very very happy .

Project 17 construction ltd

The kitchen designer was great and helped in finalising the right style i wanted. Always easy to use Howdens with no added pressure.