Howdens - Prestwich Avis 

My experience with Howden's was a mixed bag really. Overall, I am happy with the end result which is the most important thing. Howden's is still probably the best place to get a kitchen from - cheaper than the other big names like Wren, Wickes, Magnet etc.

I had my kitchen measured up by Howden's and came in a couple of weeks later for design planning. The original design that Howden's presented was not what I had envisioned, but really this was my fault as I hadn't made my preferences clear. We had a second design session to tidy everything up, agreed the price, and arranged a fitting date. The kitchen and worktop were fitted in reasonably good time. The end result was a high-quality kitchen.

Unfortunately, I can't give 5 stars for a couple of reasons. The main issue came when Howden's worktop company, Sheridan's, came to measure up for the worktop. They immediately realised that the kitchen was entirely flawed; the design Howden's had created did not provide enough support for the kitchen to hold up a worktop. Initially, I was worried my kitchen fitters had made a mistake, but the Sheridan's employee confirmed that he had checked the drawings and this was a design error. He rang Howden's and explained the situation. At first Howden's inferred it could be a kitchen fitter issue, but quickly conceded that it was their fault. The result was that approximately a third of my kitchen had to be moved about an inch. This pushed back everything on my schedule. Howden's had to arrange someone to come and price up the repairs, then find a suitable time to come and complete the work. Of course, Howden's paid for this as it was their error. We could finally have the worktop measured up and ordered. The worktop was of good quality, although I am not sure the price was quite as competitive as the kitchen itself.

When all was done and dusted, I mentioned to Howden's that there was one item missing from the order, which was an internal drawer pack (RRP ~ £150). It was on the original order and thrown in as a 'freebie', but not received. The employee from Howden's actually came to my house to verify if this was true (not sure why I would lie about such a small fee considering the total cost of the kitchen was over £10k). He confirmed the drawer had not been received, and would arrange for another to be sent over. I only heard from him again when the worktop had been fitted, chasing payment. I did not receive the missing item and ended up buying another from a different Howden's store.

If I was to get another kitchen in the future I would probably still go to Howden's, as the prices and quality are very good, although I would not use the Prestwich branch. I would purchase the worktop from elsewhere too.

Excellent from start to finish, can't do enough for you.

Staff is are very friendly

Excellent service they know there products excellent customer service would use no other

Steve and the team are fabulous!

Always looking to keep the customer feeling fully taken care of.

Highly recommended.

Great service, allways happy to help and advise.

Honestly the best part of my job is working with the Howdens Preswitch team, nothing is better then walking in having a coffee with Steve and Shona and having them treat me like a boss and walking out with a kitchen..

Also a massive thank you to Nick, Neil and Nathan.

had to go in last week to Prestwich to exchange a product for my builder, the staff were brilliant. The chap on the counter got it sorted with Middleton branch in minutes and exchanged for a replacement. The lady manager knew all the products in the kitchen range so I got the correct cutlery tray for my drawer pack, all the while she was dusting the display items. A real pleasure to deal with this branch.

Excellent customer service.

Had a sales flyer/paper through the door with bargain offers. Picked up a three pack of saws and three pack of wipes. These were priced as net.
The store i bought from added vat onto the bill and i did not notice as i was in a rush to customers house.
I have kept the recipt and flyer to go back to the store when i'm next in the area.
WATCH OUT FOR THIS SHARP PRACTICE!
VERY DISSAPOINTED.

Very slow to respond to a time sensitive order, may go elsewhere as can’t be waiting around

I am very happy with my purchase staff very helpful

Our experience of Howdens Prestwich has been nothing but positive. From the initial design to delivery, and assistance before, during and after fitting, the staff have been extremely helpful and knowledgeable, nothing was too much trouble. We love our kitchen and wouldn't hesitate to recommend this branch of Howdens.