Howdens - Sherburn in Elmet Avis 

Frankie in the Sherborne in Elmnet site was absolutely superb. She visited our home at short notice as we were going away. She provided detailed advice on the various products and style to ensure we had the solution that fitted our needs in both design and style. She was so friendly and a pleasure to work with. She was professional and efficient, always responding to queries in a timely manner, in fact there are not enough superlatives to describe her. I have already made recommendations to family and friends.

I used Howdens for a new kitchen, doors and wardrobes and thought they were brilliant. Jody in particular who designed my kitchen and wardrobes was very very helpful, nothing was too much trouble.
I can fully recommend Howdens.

Good communication and customer service, order completed as agreed

Great service and great products that you know you can trust.

I wish I could give Howdens zero stars!
The first problem I had was their ' Designer' - she hadn't got an ounce of design ability whatsoever and could just wheel a tape measure and that led to her totally excluding a very large downpipe in the kitchen and ignoring my assertion that I did not want to dark cupboards in the latest spot in my kitchen.
The fun started when it came to pricing though because it's almost £17,000 for a small kitchen - that was extortionate- I asked for a price list and was told no such thing exists which really makes me question how the hell they prepare a quote... this is despite my fitter having given them permission to share pricing with me by the way- they said they couldn't get hold of him to verify this and I had him in my house and he demonstrated they had not tried to call him one single time in three weeks!

Within days I discovered they didn't have the worksurface that I had chosen in their showroom, nor could they supply most of the utilities in anything other than their own rubbish brand, Lamona.
Without a price list I couldn't possibly look to see what I could sacrifice to get the price down.

I consulted for other kitchen companies including B&Q and DIY kitchens in South Emil and not one of them came in at more than £10,000.

Their approach was helpful with B&Q particularly searching the market so that I could have the Neff appliances that I wanted going above and beyond their job description and my expectations.

I went with B&Q eventually on the advice of my kitchen fitter who said he stopped fitting Howdens over a year ago because of the quality of their product.... and had fitted many B&Q kitchens this year without problem.

I have Neff utilities and where Neff couldn't supply something in the right size I have Bosch- I have the copper taps and handles that I wanted, lights in every cupboard and every gadget I could possibly need with storage suited to my disabilities- I also have an extra thick, solid, oak worktop ( four of them actually) and STILL the kitchen came in at a few pounds over £8000 ❤️

I tried really hard to work with Howdens but they seriously could not care less because there is always a string of new victims that will buy from them!

*** I placed this review following a link on an invite from trustpilot which incorrectly has attached this to the Sherburn in Elmet store- my review is about the Flanshaw, Wakefield store ***

great design, put customers needs first.

I feel so lucky I worked with Lewis. Lewis has been so accommodating and patient when i want to changes things, He's friendly, supportive throughout this stressful yet exciting journey. appreciate his attention to details, i loved my new kitchen, everything came out the same as he designed. highly recommend.

Everything went like clockwork as usual always helpful and delivered bang on time

Helpful staff

Very helpful full,and efficient

Excellent service throughout from Howdens at Sherburn-in-Elmete. Jodie was great, she designed my kitchen, bedroom wardrobes and a dressing table, all were perfect to my requirements. The quality of the units are superb, the entire process was well planned, organised and stress free. The fitters, Liam & Craig,
were recommended to me, and were competent, meticulous, cleaned up, had respect for my home and hard working with everything planned as stress free as possible. Thanks to all, I will be hopefully using the same team in the future in a new home.

The company are superb in everything they do .from start to finish i wouldn't go anywhere else..

Quick and efficient and very friendly see ya again soon

Spoke to Jess. Ordered everything I needed. Told her when I wanted to pick it up. Turned up and was there ready for me to put straight in the van.

The whole team are very friendly and are really helpful, the choice and quality of products is great

Great staff, very helpful, wouldn’t go anywhere else!

Great service as always from the team at our local Sherburn Branch, nothing is too much trouble for any of them, please call in and see them if you require anything.

Fab staff helpful and no the job inside out

Great service and products at the right price

Always helpful and ready to give advice. Cannot fault the service.