Howdens - Stoke-on-Trent Avis 

How the employer serve the customer with a great smile

Wanted set up business account and needed advice on few kitchen items. Levi was very professional and got everything set up without any hassle. Easy and quick. Thank you.

Marketing department is very good butt reception specially 2 guys infront of the store on counter computer don’t value the customer believe on aggressive selling,don’t listen customer need want.on opning of my new business a/c still I waiting for my voucher product.i have done about 7or 8 hundred pounds shipping from the store.I visited 4 times to store for voucher product bur person counter tell me different stories instead of providing srew box.

Always great customer service from the cobridge branch in stoke on trent,always welcome will beat prices and there delivery lads are the best

Great products and great staff

Good customer support and relations.

Excellent service from staffs, will opening a new account and very helpful, many thanks.

Always go up and above helping design, delivery and having clients meet in depot, too many to thank individually. Great ‘Team work’

Always friendly and efficient service

I’m always fab
Clare, who served me was wonderful
We were discussing me getting new work surfaces and possibly a sink or just a sink and she was just full of super Advice

Great service as usual, ordered everything I needed 2 weeks in advance , everything was ready for collection as arranged

Quick and efficient service, very helpful.

I had an excellent experience visiting the Howdens store in Stoke-on-Trent. The customer service was outstanding – the staff were friendly, knowledgeable, and went above and beyond to help. Highly recommend this branch for anyone looking for quality products and top-tier service.

Very helpful

Always found them really good, to be fair. Pretty decent when it comes to advice, you know they know their stuff.
You always get a warm welcome from the guys in the front desk and the office staff check up on how you’re doing and the like.
Products are all good quality and they’ll always help out where they can. Top notch.

This year I have helped an elderly relative with the insurance claim after a fire. The main contractor allocated the kitchen re-fit to Howdens, Cobridge. (Local to him, not us, but this is understandable.)

I attended the house with my relative to meet Beth, our designer. We indicated that the new kitchen should be a copy of the old. As she measured up, she indicated various pages in the brochure for us to select work-tops, handles etc. To my surprise she made little conversation and offered no suggestions. We could view samples half a mile up the road at our local branch. We did so, but the staff had little interest as presumably we were not "their job".

Eventually the plans arrived. As an experienced computer user it took me a few minutes to extract the .pdf. Why not just attach the plans as a regular .pdf like everybody else?

We quickly identified three areas that needed correcting and I emailed Beth. She sent fresh plans which partly corrected some issues, but other items had been altered for no apparent reason. This happened again ... and again. I sent 3D drawings and explained what we wanted, but to no avail. If she had been working directly for me, I would have terminated the job and gone elsewhere.

However the main contractor was on a schedule so I suggested a meet with Beth. She said this would be at her branch in Cobridge. This was an unfamiliar area to me, the day after it had snowed and clearly not a journey I could undertake with an poorly elderly relative. So my wife and I went.

We stood in the display area expecting to be seated in an office and offered coffee on such a miserable day. My wife has a walking stick, so you could guess a seat may have been welcome.

Beth came out, noted our amendments and said she would email them back to us. I insisted she go and enter it on the computer for us to check. She left us standing in the display area, using a hob unit as a desk. Sure enough, these plans created more issues. Once more I insisted she make the amendments immediately. We were offered use of the coffee machine which promptly squirted coffee into the grid and dispensed my wife half a mug of warm milk!

After 2-3 weeks, we now learned that drawers didn’t come in the size we had been asking for and the sink we selected on the first meeting did not fit! Eventually on what must have been our sixth attempt I signed off the plans. If I had not made the effort to visit Cobridge I doubt we would ever have reached this stage.

Given that to most people a new kitchen would be a very expensive, luxury purchase, at no time were we made to feel special or even wanted as customers.

Ironically I later spoke to the contractors’ own workman as he installed the kitchen. “There was a lot of wasted space there, so I made the cupboard bigger for you”. Just what I had been asking for but given up on!!

Great communication and help from howdens team