Howdens - Sydenham Avis 57

I have been a Trade customer for almost a decade, I have never been let down one day! High level of customer service care & support across all the shops I had the privilege of visiting!

What more can I ask for after almost a decade of partnership!

Keep up the good work Howdens Sydenham!

Always very good and fast service they always go beyond the help us thank again for your services

Friendly, easy and fast delivery. Couldn’t be happier.

Great and pleasant sales people and warehouse man very helpful
Sydenham branch keep the good work up

I’m writing this because every internal attempt to resolve the issue with my kitchen order has failed and I believe others should be aware of how Howdens Sydenham operates. From the start, Howdens Sydenham has failed to deliver what was promised. When I purchased my kitchen, the designer James clearly showed and confirmed that one of the cupboards would be in Shaker style. That specific style was a key part of the design and my decision to proceed.

However what followed was a series of avoidable errors and broken promises:
• The first delivery arrived in the wrong colour.
• I had to personally go to the warehouse myself to get that issue resolved which should never have been my responsibility.
• When the correct colour was finally delivered, the cupboard was not the Shaker style that was promised at the point of sale.

Since then, I’ve raised this issue directly with James, and escalated it to Paul, the branch manager. Neither have taken any meaningful steps to correct the issue. There has been no solution offered, no replacement, no compensation just silence.

This is not a minor oversight — it’s a clear case of mis-selling. I was sold something based on a design and style that has not been delivered.

I expect:
• Either you supply the cupboard exactly as promised (Shaker style, correct finish) immediately,
• Or you offer full compensation ( or price reduction) equivalent to what I paid over what I should have paid if you had delivered exactly what you committed. Reflecting the difference in value and the time and inconvenience caused.

As it stands, the customer service from Howdens Sydenham has been unacceptable, and I’m disappointed that this has reached the point where I need to post publicly. I hope Howdens’ head office sees this and takes immediate action to resolve it.

We recently ordered a kitchen from Howdens Sydenham and were promised by the sales assistant, Taylor, that two delivery men would handle it — essential due to our flat's access. Despite chasing multiple times after payment, our calls were ignored. Eventually, the manager assured us it would be sorted.

On the day, only one delivery man arrived — rude, unhelpful, and refusing to bring anything inside. The kitchen was left on the street.

What makes this worse is that Howdens charged over £100 for delivery on top of a major purchase — and still failed to provide the basic service they promised. It’s shocking that a company would treat a customer this way, especially when we made our requirements clear from the start.

We manage multiple properties and had planned to use Howdens again, but this experience has completely undermined our confidence in their service.

Neil was very helpful when we visited the showroom, he was able to show and explain the various products.
We received excellent customer service.

Marva at the Sydenham Howdens:
I recently had the pleasure of being assisted by Marva at the Sydenham Howdens branch, and I cannot express enough how grateful I am for her outstanding service. From the moment I called her she knew who I and was genuinely interested in helping me find the right solution for my needs.
I had a challenging situation trying to find the correct door for a unique door opening, but Marva went above and beyond to guide me through the process and providing me with options. She took the time to carefully assess my requirements, offered expert advice, and provided practical solutions that I hadn’t considered. Her knowledge and attention to detail were second to none, and she ensured that I left with a clear understanding of what steps to take next.
It’s rare to come across someone who is so dedicated to customer service and willing to go the extra mile to help, but Marva exemplifies these qualities. She made what could have been a stressful and frustrating experience into a smooth and productive one.
I truly appreciate her patience and expertise throughout the process. Thank you, Marva, people like you help the world go around a lot more smoothly!
I highly recommend Howdens in Sydenham, and if you have the opportunity to be assisted by Marva, consider yourself in excellent hands.
Eric – Shared Property Solutions Ltd

Always helpful. Great service and if on the rare occasion, some thing on the order is missing or damaged- they rectify the issue immediately. Even to the extent personally delivered by management.
Customers are always pleased with their kitchens which makes our live so much easier.

The staff a the Howdens Sydenham branch are extremely helpful and have a great knowledge base on all the product ranges. The warehouse staff are super efficient and always happy to help.

Stock available good prices great staff well trained

Howdens came out to see me 4 weeks ago. Despite phone calls they have still not sent my draft kitchen plan.
They did tell my builder yesterday they sent it so if they have got my email address wrong they would have received a delivery failure message. They also l told the builder they would ring me, no one has.
I am not happy with the service.

Popped in to get mitre bond , Howdons are the cheapest by far , 3 for £12 compared to 1 for £11.92 for 1 in selcos !

Lovely experience with Howdens as always. Helpful staff.

We had an outstanding experience from start to finish! The rep took excellent care of us throughout the process. Despite needing to make a few changes and receiving an incorrect worktop initially, everything was handled smoothly and without any fuss. All units arrived on time and included all the necessary parts for assembly. The ready-assembled units were a lifesaver, making the assembly process incredibly easy. Highly recommend!

Very poor aftercare snd customer from Paul in Sydenham. I asked for a replacement door, he asked no questions sent me on a wild goose chase to another store, with no support or guidance. He did not give me I instructions that i needed to pay the other store for the replacement door. (If i had to pay i would have taken my credit card I had I 45 minute round trip. (but paying for a replacement door after spending 15K in store is shocking). Once I got to the other store they asked i speak to Paul again , Paul's approach was abrupt and rude, with customer service skill leaves much to be desired. Incredibly frustrating. Fortunately the Norwood store was much more supportive, with fantastic customer service and kind human approach. Sydenham could learn from the team at Norwood.

Howden member of staff was helpful, knowledgeable and demonstrated a lot of patience in addressing my questions.

They deal with me very good and was surprised te way they deal with me because it was my first time

Am landlord first time bought kitchen from Howden Sydenham first got charge £100 delivery got charge for handels three drawers panels was damage keep me waiting for 35 minutes and I got charged for new ones I didn’t get invoice ask after a week and got copy
not quality kitchen young boy on the counter very helpful

I visited the Sydenham shop 4 times to pick up some side panels after being told they were in stock