Howdens - Wakefield Avis 

Great employers, go above and beyond to help and advise.

All staff are very polite and always helpfull

Wakefield branch were excellent when I wanted a new oven. Ordered the oven and found an electrician to fit it. However, has anyone else had this problem - only Lamona products will fit the cavities? When the oven in my Howdens kitchen went bust I ordered a replacement from Curry's. On arrival it became obvious that the replacement would not fit the cavity and neither would anything else when we enquired. The kitchen is only six years old. And of course its trade only.

Friendly, helpful and knowledgeable. Apart from free gifts for all what more could we ask for?

Given the wrong tap lucky we looked before leaving! Then charge for 4 tapes refunded 1 had one. Informed the local Howdens said that they had changed it looked on my account still not changed

I recently ordered a kitchen from Howdens Wakefield. The designer was Faith Selley. I'd like to take this opportunity to say I can't thank her enough for her support and patience through the whole experience.Faith went above and beyond to support me through the process. Even after the sale was complete Faith always made time to help with any issues I had and nothing was ever too much trouble. The kitchen looks fantastic. I believe Faith has now moved to a different Howdens and I wish her all the best for her future endeavours.Kindest regards Sandra Thorne

While Howden's did me a favour by suggesting I use Carriss Builders, as a retired Customer Services Manager I am disappointed at their lack of attention to detail and the level of customer service they provide.
At the beginning of November I agreed a plan with Howdens for my kitchen, and as a sale was on, I arranged for it to be delivered on 11 November to take advantage of free delivery plus complimentary Air Fryer.
On checking the invoice I noticed the waste bin was missing from the list and a 30/70 split cabinet had been ordered to fit a 50/50 split fridge-freezer. These matters were rectified and after paying the invoice on 6 November I waited for delivery.
When nothing arrived on 11 November I telephoned Howdens who at first said nothing was down for me, but when I insisted I was told they were very busy due to the sale and they only had one van (!) and therefore my delivery had been put back to the following week as had been agreed with Carriss. I knew nothing about this but was assured the original sales order still stood.
When the units were delivered there was no Air Fryer. Apparently they had "run out", but I should receive one the following week. When one did not arrive I was simply told I did not qualify for one.
As this complaint is obviously not about an Air Fryer as I could afford one myself, it is about the principle of Howdens offering 'enticements' to buy and then reneging on their promise one they have the customers money.

Very helpful and welcoming staff, excellent designers. Lovely warehouse staff they put everything away in your van nicely and the quality is very good too.

As per usual good service and prices

Great service from Harry a pleasure to deal with.

Good telephone response and range of products.

Everyone from Keir the manager ,Will the designer ,the staff on the counter to the delivery driver were all very helpful and efficient . Nothing was too much trouble and the quality of the both Kitchens they have supplied me has been excellent . I'd recommend this branch to anyone .

Good advice given and very efficient at exchanging a door size that I had ordered incorrectly for the correct size

Great to deal with , and very helpful

We were so well looked after by Rees at the Wakefield branch. He is a young enthusiastic person who I think is going places. He could not have helped or advised us any better. Good luck for the future Rees

Great as ever easy to use . Great customer service

Being a customer of Howden since 1998 the service has always being good ,every member of staff always willing to help even finding other branches to get a product if it isn't there .I've being a joiner for 34 years and although I might not show on your system to be a constant customer , believe me you are ,the people I've worked for over the years use you aswell ,would like to say a big thank you to Richard the kitchen designer from wakefield branch who I've known for a long long time and as always looked after me ,keep up the great service ,your the best place for my trade !!!@