The website to place an order did not work. A human placed the order. No one answers the phone in parts when I ring to find information. Today the cover has not arrived as promised. No messages on the... Voir plus
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Lisez les avis des autres
Ordered a new cover for my Serenity tub. Order dispatched promptly and good tracking information given. Unfortunately the wrong size was delivered although this wasn't obvious until it had been open... Voir plus
The hot tub itself is absolutely wonderful but sadly we’ve had constant issues with ours throughout our six months of ownership. The lighting failed very quickly (still awaiting a new lighting unit... Voir plus
L'entreprise a répondu
Found a fault on our 8 year-old Hydropool hot tub on returning home from abroad. Contacted maintenance and although it took a couple of visits to fix the problem all working fine now. All appointm... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Hydropool is the UK's longest-established specialist retailer of hot tubs and swim spas, proudly serving customers since 1997 with 29 locations nationwide. We believe in the transformative power of water and its ability to enhance your well-being. Whether you're looking to stay fit, recover, relax, or simply have fun, our hot tubs and swim spas are designed with innovation and creativity to support your lifestyle. At Hydropool, we’re passionate about providing the perfect water experience for every moment, every day.
Coordonnées de contact
8 Turnberry Park , LS27 7LE, Leeds, Royaume-Uni
- 01342311000
- customercare@hydropool.co.uk
- www.hydropoolspas.co.uk
3,7
Moyen
183 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Hydropool East Grinstead- terrible!
This review refers to Hydropool East Grinstead:
reported a fault with my hot tub and one month later - still waiting for an engineer to make contact to discuss the issue. Numerous phone calls to their customer service department with no success.
Possibly the worst customer service department I have ever encountered.
AVOID HYDROPOOL EAST GRINSTEAD AT ALL COSTS.
28 juillet 2025
Avis spontané
Great until installation
Great until installation, absolutely ZERO after sales. Been trying to get advice regarding new fingers for 4 months now. No phone number and no response to email.
25 juillet 2025
Avis spontané
Very quick delivery.
15 juillet 2025
Very prompt delivery
17 juillet 2025
Excellent service
15 juillet 2025
Excellent service
Hydropoolstore.co.uk
Easy to use order process
Fast delivery
Spoke to someone on the phone who was very helpful
2 juillet 2025
I was very impressed with the speed of…
I was very impressed with the speed of delivery and the ease of ordering. Clear descriptions and directions online
7 juillet 2025
Ordering was very quick and easy
Ordering was very quick and easy and arrived 4 days later.
4 juillet 2025
John advice and knowledge was excellent…
John advice and knowledge was excellent definitely use him again
4 juillet 2025
Avis spontané
Easy order although I do think that id…
Easy order although I do think that id you go to the Hydropool main site there should be a shopping link to accorries (apologies if there is, I didn't see it) next day delivery and free very much appreciated 👍
4 juillet 2025
It was just what was ordered and was…
It was just what was ordered and was received in a timely fashion.
23 juin 2025
Réponse de Hydropool Hot Tubs and Swim Spas UK
Dear Paula,
Thank you for your feedback!
We’re pleased to hear that your order was exactly as expected and received promptly. Providing timely and accurate service is important to us.
If you need any further assistance, please don’t hesitate to contact us.
Kind regards,
Hydropool Customer Care Team
Good service
John Holman from Hydropool Hampshire was efficient, knowledgeable & friendly. It's so important to have a local branch to give a good level of service
26 juin 2025
Avis spontané
Réponse de Hydropool Hot Tubs and Swim Spas UK
Dear Jan,
Thank you for your kind feedback!
We’re delighted to hear that John provided you with efficient, knowledgeable, and friendly service.
If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Hydropool Customer Care Team
Exceptional Service: A Truly Impressive Experience with Hydro Pool Hot Tubs
I recently purchased a hot tub from Hydro Pool Hot Tubs, and I cannot speak highly enough of the outstanding customer service I received throughout the entire process.
Initially, I was leaning towards purchasing a different system. However, the advisor (Dan) took considerable time to thoroughly explain the pros and cons of the Hydro Pool models I was considering compared to my original choice. His knowledge was comprehensive and his approach was refreshingly unbiased – he genuinely helped me understand which option best suited my needs.
Inspired by Dan's expertise, I visited the showroom. There, I was duly given an extended, hands-on demonstration of the Hydro Pool hot tub. Dan was excellent – patient, informative, and clearly passionate about the product. His professionalism and depth of knowledge were key factors in my decision to purchase.
Since taking delivery, Dan arranged a detailed Zoom call, walking me through the mechanics and operation of the tub with incredible detail. This personalized support ensured I felt completely confident using my new investment.
Overall: Hydro Pool Hot Tubs delivers a truly premium service experience. From Dan's consultative sales approach to Dan's meticulous aftercare, every interaction was marked by expertise, patience, and a genuine desire to ensure customer satisfaction. Highly recommended!
20 juin 2025
Avis spontané
Réponse de Hydropool Hot Tubs and Swim Spas UK
Good afternoon,
Thank you so much for your wonderful and detailed feedback!
We’re thrilled to hear that Dan provided such exceptional service throughout your entire Hydropool hot tub journey—from expert advice and showroom demonstration to personalized aftercare via Zoom. It’s fantastic to know his knowledge, patience, and professionalism helped you make the best choice and feel confident with your new investment.
We truly appreciate your recommendation and are proud to have Dan as part of our team. Should you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
Hydropool Customer Care Team
Help from John - Hydropool Portsmouth
John from Hydropool Portsmouth has helped me no end today. I have had no luck with getting any support from the Hydropool Customer Service team who have failed to get back to me on numerous occasions. Even though I did not buy my hot tub through John, he took a great deal of time talking me through what I have to do to rebalance my water and drain / refill my hot tub. None of which I got from Hydropool. I would definitely recommend people to buy their hot tubs through John in Portsmouth.
28 juin 2025
Avis spontané
Réponse de Hydropool Hot Tubs and Swim Spas UK
Dear Sara,
Thank you for taking the time to share your experience. We’re sorry to hear about the difficulties you’ve had with our customer service team, and we appreciate your patience.
It’s wonderful to know that John from Hydropool Portsmouth was able to provide you with the support and guidance you needed, even though you didn’t purchase your hot tub through him. We’ll be sure to pass on your kind words to John.
Your recommendation means a lot, and we will also use your feedback to improve our overall service.
If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Hydropool Customer Care Team
super fast delibery
19 juin 2025
Réponse de Hydropool Hot Tubs and Swim Spas UK
Dear Stuart,
Thank you for your feedback! We’re glad to hear your delivery was super fast and met your expectations.
If you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
Hydropool Customer Care Team
Easy to use the web site and arrived…
Easy to use the web site and arrived next day. Could not ask for more
19 juin 2025
Réponse de Hydropool Hot Tubs and Swim Spas UK
Good afternoon,
Thank you so much for your kind feedback! We're thrilled to hear that you found our website easy to use and that your order arrived the next day — we always aim to make the experience as smooth and efficient as possible. We truly appreciate your support!
Kind regards,
Hydropool Customer Care Team
Quality Products
Easy to order. Product I needed in stock. Delivery within a few days and item well packaged for protection.
10 juin 2025
Réponse de Hydropool Hot Tubs and Swim Spas UK
Good afternoon,
Thank you for your kind feedback!
We’re pleased to hear that you found the ordering process easy and that the product arrived quickly and well packaged. Providing quality products with reliable service is our priority.
If you need any further assistance, please don’t hesitate to contact us.
Hydropool Customer Care Team
The filters dont fit my tub though…
The filters dont fit my tub though correct item on website, phoned them on Friday and they said would call back with a solution , called them 3 times today ( Tuesday )and went to answerphone and no reply to my messages so not happy
Finally called back and all now resolved
13 juin 2025
Réponse de Hydropool Hot Tubs and Swim Spas UK
Dear Lance,
Thank you for updating us regarding your filter issue.
We sincerely apologise for the delay in our communication and any frustration this caused. We’re glad to hear that the matter has now been resolved and appreciate your patience throughout the process.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Kind regards,
Hydropool Customer Care Team
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