iConnect Avis 57

Very happy. We went into Cwmbrân store with my daughter’s iphone. Fixed within the hour. So happy.

Moiz was great, he gave me a great discount on a iPhone 17 case:)

DO NOT USE this shop damages Phones when repairs them. Sells items that break and then won’t refund !!!!

I went to the Bedworth Iconnect store to have a battery replaced in my phone. The service was faultless and the staff were as friendly as anyone you could meet. I certainly would recommend you give them a try.

Avoid at all costs!!! Biggest scam about. I took a iPhone 15 pro max to get screen repaired, the repair was worst than before I took the phone in no Face ID touch screen really bad barely working and lines down the screen when I took this back to get refund or repaired they completely refused and said they would only fix it at a discount even tho they broke the phone. Avoid at all costs total scam!!!!! Will be calling trading standards Monday morning and contacting solicitors as this is a 1000 point phone, save yourself the hassle.
Update….. took my phone he said he’d open it up and have a look, but then refused to fix or refund and now it won’t even charge saying water damage even tho the phone has been in a draw the whole time, so this guy has made it like this to try get out of fixing it, biggest scam shop about.

I went in for a fast USB internet connection to connect my phone to my laptop and the guy behind the till was very helpful and I'm very happy with my purchase. Thanks very much to iConnect on Cardiff Queen Street! Highly recommended!

The company is doing good job and they are honesty...I appreciate your services 😊

Hi ICONNECT Team,

I’d like to share my appreciation for the outstanding support I received from your customer service agent, Fatima. Through what’s app I was looking to purchase an iPhone 16 in a specific color, which unfortunately wasn’t available at your Store. Despite that, Fatima went above and beyond to assist me and shared helpful promotional options that are currently available.

Her dedication, patience, and commitment to finding the best possible solution really impressed me. I’m truly glad I was assisted by her. Thank you so much, Fatima!

Keep up the great work, iCONNECT!

Found shop on line. Had good reviews so went to shop as my phone would not work due to water damage. I was in a right tizz over it but member of staff I saw - no drama explained problem and price to fix. I decided on a new phone and they transferred all my data - easy. Paid a bit more than if I bought phone on line but having spent hours trying to get my phone to work and getting no where worth what I paid. Would definitely recommend them.

Excellent, quick service. Came earlier to replace my damaged iPhone screen and the guy in the shop today gave it a thorough repair. Thank you

Excellent service. Very helpful and pleasant.

I went to my local convenience store and tried everything to enter I got at least 10 different PIN numbers and everytime it would say incorrect pin so like the stupid I am I put $10.00 for 1000 spins well guess what it ate my money and still kept saying my pin was wrong so I may as well have burned my $10.00 because there’s no LIGIT phone number and My $. 10.00 is gone with the wind I would not recommend this scam to anyone and I am a Google Guide with 454 thousand followers and I will cost this scam company something because After I do my review there will be a whole lot of people that will be very shy before ever putting money on that game.. Shirley Harvey your local Google Guide….

What can I say about iConect in Cwmbran.. Well The Chap who look at the phone FAWAD was so helpful and polite/friendly. we truly believed it was beyond repair, it had been dropped outside, not sure how many cars had run it over and it was pouring down that day.. nothing left of the screen and water logged..”it should take me 20-40mins to sort this”FAWAD said WOW. and it did. the cost of repair was nothing like we expected too.. Thank you again FAWAD. we will definitely take all our family phones there if needing repair. Highly recommend iConnect Cwmbran.

0 stars !!!!!!!!!!!!!
my advice is to not buy from iconnect.

If you buy your product & then there is an issue - they avoid dealing with it at all costs.
I had to take to small claims & got my refund after about 4 months of time & effort when simply and obviously should have been handled the day I went back (as was very simple problem).

I bought apple pen here, wrapped it as was from "Santa" & was left under tree unopened for a week. when little girl opened it, there was no pen inside box. (she was gutted & hard to explain on my end)
I immediately send email to say I will be back ASAP to swap for new one & I go back when they are next open & told no manager there that can help me so to go & come back on a particular day next week.
I go back the day they told me & apparently no one there to help me again. I go back the third time.... I am refused help again!! ( I don't even live close, this is hour drive every time& they knew this).
They say they will contact me if I leave my number & the empty box (which I was so uneasy about as was my only evidence) but desperate, I complied.
Don't hear for a week, email them, no reply, another few days, no response.. email again & again & again until I send email to say I will take small claims action if no update/refund/replacement (which is waste of time for both of us) so please answer.

Manager then replies that he needs to watch CCTV to prove box was unsealed & this will take a few days (EVEN THOUGH I already say in my email box was SEALED so must've been factory issue). I email him this info back & get response that they need to check CCTV anyway so I agree to wait for the couple of days. Guess what? week goes by!!! & another week !! So I call & email again and finally get email that basically said box was sealed so we can't refund you.. LOL (I already volunteered this info months ago when I first came back!! very frustrating).

Anyway, so I take up with small claims & (after lot of time & having to fill out affidavit, go to post office to swear it & all this UNNECCESSARY effort), eventually their parent company refunds me.

I never got an apology though or anything & whole experience was dreadful & funnily enough could have been avoided if they were not so LAZY & just contacted APPLE to help resolve issue (as I rang APPLE when issue first happened & they say yes this is possible but we need to deal directly with iconnect, not you).

So yeah really bad management going on here, they don't know what they're at & its just not worth risking buying anything for the chance something goes wrong (which does a lot with tech) as you will be left hanging !

This was resolved in march & it is May now that I am writing review as just have such sour taste in my mouth about them & still annoys me to this day that they are doing this to people who may not be informed enough to know to go to small claims etc.
Actually was daylight robbery, if i had not been like a dog with a bone with it, they would've gotten away from taking 95 EURO off a customer even though this is a write off amount for them realistically.
pls just buy somewhere else !

Incredibly rude staff in the Henry Street store. I approached some one for help and be barked "I'm on me break!" and marched off.
Beware the prices online are considerably less than the prices in-store.
Just a horrible shop to do business with. Rude, ignorant and unhelpful staff.
Don't buy anything here unless you have no choice.

Do not buy online. I purchased a new iPhone 14 in December. It took a few days longer than expected for delivery. They used DPD, who left it hanging halfway out a letterbox on a pier on a main road because driving to the door was obviously too much hassle for them. This was a €900 value item. Signature upon delivery is what I would have expected, not for the item to be left wide open to parcel theft, which is becoming rampant.
I emailed both DPD and iConnect to make them aware of this, so other customers could possible avoid having their parcels stolen. They never even replied. Now the iPhone is dysfunctioning; touchscreen not working properly and battery not fully charging. Going by the reviews here I probably haven't a hope of getting that rectified.
I don't know why I didn't just buy direct from Apple. It's what I'll be doing in future.

If I could give Zero stars I would! Wouldn’t exchange an Apple Watch because the seal was opened that’s all. Husband got me wrong size face. Wanted to exchange for the smaller face. Wouldn’t exchange had to purchase the watch again. So I left with two Apple Watches. Wouldn’t shop here ever again! Any other shop would honour an exchange expect these!

If I could give less then one star I would. Absolute scam artists.

My son bought an Apple Mac from the Cork, Ireland iconnect store. Once fired up it was freezing, unable to load anything and obviously faulty. he returned it to the store and was refused a refund. Apparently the computer would have to be sent off to be examined. we were very unhappy with this result. You would not expect to pay 2.3k for a new computer and then be left waiting with no computer (probably having to make repeated phone calls and being fobbed off) while they came to a verdict - which we suspected would be that it was fine. It wasn't fine. Moreover the assistant was rude and said that my son might be lying and had merely changed his mind. He wasn't prepared to listen to reason and left us with no option (being polite apparently not being an option) but to refuse to leave the store, arguing and getting in the way until he agreed to a refund. even then he tried to charge 20% of the computer price for repackaging! Over 400euros!
I was left in disbelief that you could buy an expensive new computer, find it faulty and not be entitled to an immediate, no quibble refund. I pointed out to the rude assistant that if he had bought in online it would not have been a problem and his response was "Well you didn't buy it online, did you?"
So are we to gather that you have less rights if you go to the trouble of buying from a physical store? No wonder the high street is becoming a thing of the past.
After having to drive 30 miles into the city on a busy Christmas shopping day, to return a faulty product and being treated like an offender, I would not recommend buying your new Apple Mac from this shop.
I notice that they have no reviews on their site and no option to leave one. Red Flag!

Very Bad service Better ordering Apple Stores,good service good Deals compare IPhone14 models Apple and I connect