completely scam. stay away this ice currency exchange. their website says no fee, fair rate, stress free. its office in ottawa airport is completely opposite. cannot imagine such a company can survive... Voir plus
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Lisez les avis des autres
We were at the money exchange at Gatwick airport on Wed Apr 16 around 6:30 pm. After talking with the gentlemen we took his advice to change US dollars into pounds (don't bother doing an exchange... Voir plus
Fantastic. Arrived so quickly AND came in an excellent selection of mixed bills. I ordered from another company previously and despite "selecting" for mixed notes, only received large denominations.... Voir plus
L'entreprise a répondu
We got ripped off at LAX - they told us there was a one-time fee, but gave us $350 CAD instead of $435 in exchange for $348.65 US, and we were too tired and sleep-deprived to argue! Always check the m... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
International Currency Exchange (ICE) is a retail currency exchange operator, providing Travel Money, Prepaid Currency Cards and other related services. ICE began with one branch at London Victoria Station in 1973 and 40+ years on is proud to be one of the largest retail currency exchange operators in the world, with branches across Europe, America, Asia and Australia. Wherever you see the ICE name, you are assured of a quality service from friendly and informed staff.
Coordonnées de contact
14th Floor, Portland House, Bressenden Place, SW1E 5BH, London, Royaume-Uni
- +44 (0) 330 123 1432
- uk.help@icecurrency.com
- www.iceplc.com
1,9
Bas
4 k avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Not happy with delivery nobody asked me…
Not happy with delivery nobody asked me to sign anything and still waiting for the update of the delivery beside that all good.
Thanks
4 août 2021
Réponse de International Currency Exchange (ICE)
Hi Antonio,
Thank you for your review and I'm really sorry to hear you were not happy with your delivery.
At the moment, due to Coronavirus, Royal Mail are currently minimising contact during delivery. They are not handing over the hand-held devices to customers to capture signatures but instead ensuring there is somebody at the address and logging the name of the person accepting the item.
I have checked the Royal Mail tracking and can see that your order has been delivered.
If we can be of any more assistance then please get in touch by dropping us an email at icedirect.callcentre@icecurrency.com or you can give the team a call on 0330 123 1432 and we will be more than happy to help.
Many thanks,
Lucy
Great service
4 août 2021
Réponse de International Currency Exchange (ICE)
Hi Paul,
Thank you for your 5* review.
We're so glad to hear you were pleased with our service and we hope you have a great trip!
Thanks,
Lucy
Quick efficient service
Ordered Sunday evening order acknowledgment Monday morning and currency arrived Tuesday morning 😀
4 août 2021
Réponse de International Currency Exchange (ICE)
Hi Julie,
Thank you for your fab review.
We're delighted to hear you were pleased with our speedy home delivery service and hope you will continue to use us in the future for your travel money.
Have a fantastic holiday!
Thanks,
Lucy
Totally reliable with a good rate
4 août 2021
Réponse de International Currency Exchange (ICE)
Hi JC,
Thank you for your 5* review.
We're really happy to hear you were pleased with our service and the rate of exchange.
We do appreciate you taking the time to leave us positive feedback.
Have a great trip!
Thanks,
Lucy
Once again a seemless process from…
Once again a seemless process from ordering online to arriving at my home the next day. Can't wait to spend my $$$. Now come on Mr. President, please open your borders to us.
2 août 2021
Réponse de International Currency Exchange (ICE)
Hi Steve,
Thank you for your excellent review.
We're so delighted to hear you have been pleased with our speedy home delivery service and really do appreciate you taking the time to leave us such great feedback.
Fingers crossed the borders open soon and you can enjoy a fab holiday spending your Dollars!
Hope you have a fantastic trip and look forward to being of service to you in the future.
Thanks,
Lucy
Réponse de International Currency Exchange (ICE)
Hi there,
Thank you for your 5* review.
We're so glad that you were happy with our speedy home delivery and really pleased to hear you would use us again in the future for your travel money.
Hope you have a fantastic trip!
Thanks,
Lucy
Réponse de International Currency Exchange (ICE)
Hi Conrad,
Thank you for your great review.
We're really happy to hear your currency arrived promptly and you were pleased with the rate of exchange.
We do appreciate you taking the time to leave us positive feedback.
Have a fab trip!
Thanks,
Lucy
Usual brilliant service with…
Usual brilliant service with competitive exchange rates - well done
1 août 2021
Réponse de International Currency Exchange (ICE)
Hi Alan,
Thank you for your 5* review.
We're delighted to hear you have been enjoying our home delivery service and the rates of exchange that we offer.
We look forward to being of service to you for many more years to come.
Happy travels!
Thanks,
Lucy
10/10
Ordered some currency a bit last minute but it arrived the next day. Excellent service!
10 juillet 2021
Réponse de International Currency Exchange (ICE)
Hi Alexandra,
Thank you for your fantastic review.
We're really happy to hear your currency was delivered promptly and that you were pleased with our service.
We do appreciate you taking the time to leave us positive feedback.
Hope you have a fab holiday!
Thanks,
Lucy
Easy to order euros and arrived exactly…
Easy to order euros and arrived exactly as stated. Brilliant service and rate.
8 juillet 2021
Réponse de International Currency Exchange (ICE)
Hi Jill,
Thank you for your fab review.
We're so pleased to hear your currency arrived promptly and you were happy with the rates of exchange that we offer.
We do hope you will continue to use us for your travel money in the future.
Have a great trip!
Thanks,
Lucy
Excellent service as always
6 juillet 2021
Réponse de International Currency Exchange (ICE)
Hi Mr Stallard,
Thank you for your 5* review.
We're delighted to hear you have been enjoying our home delivery service and really do appreciate you taking the time to leave us great feedback.
We look forward to being of service to you for many more years to come.
Happy travels!
Thanks,
Lucy
A good selection of denominations…
A good selection of denominations arrived on time excellent
4 juillet 2021
Réponse de International Currency Exchange (ICE)
Hi Margaret,
Thank you for your great review.
We're so pleased to hear you were happy with the denominations received and that your currency was delivered promptly.
Hope you have a fab holiday!
Thanks,
Lucy
Nothing to add.
3 juillet 2021
Réponse de International Currency Exchange (ICE)
Hi Pascal,
Thank you for your 4* review, we do hope you come back to us in the future for your travel money.
Hope you have a fantastic trip!
Thanks,
Lucy
Réponse de International Currency Exchange (ICE)
Hi Dennis,
Thanks for the love!
We're so glad to hear you were pleased with our service and really do appreciate you taking the time to leave us such a fab review.
Happy travels!
Thanks,
Lucy
Great service
Great service. Didn’t come next day but turned up the following morning, so no drama. There was a notification that delivery’s could be delayed due to Covid
J Harrold
2 juillet 2021
Réponse de International Currency Exchange (ICE)
Hi Jason,
Thank you for your 5* review.
We're really happy to hear you were pleased with our service and hope you will continue to use us in the future for your travel money.
Have a great trip!
Thanks,
Lucy
Very good exchange rate (Yen/£)
Very good exchange rate (Yen/£), easy to complete and pay order. Arrived the next day via Royal Mail Special Delivery. Great service.
2 juillet 2021
Réponse de International Currency Exchange (ICE)
Hi Alan,
Thank you for your fantastic review.
We're delighted to hear you were pleased with our speedy home delivery service and the rates of exchange that we offer. We really do appreciate you taking the time to leave us such great feedback.
Hope you have a fab trip!
Thanks,
Lucy
Réponse de International Currency Exchange (ICE)
Hi Geoffrey,
Thank you for your 5* review.
We're so pleased to hear you were happy with our home delivery service and hope you will continue to use us for your travel money in the future.
Have a great trip!
Thanks,
Lucy
Trans fer money to yemen cash westren uonion
Trans fer money $1500.00 to yemen ibb from my id accuont
23 juin 2021
Avis spontané
Réponse de International Currency Exchange (ICE)
Hi Fadl,
Thank you for your review.
We are a home delivery service for travel money and unfortunately we do not offer a currency transfer service.
We don't currently have any branches open that offer the Western Union service so if there is anything else we can help with then please drop us an email at icedirect.callcentre@icecurrency.com and we can assist you further.
We do deal with an affiliate company called Tor FX who do offer a transfer service. You can contact the team by calling them on 01736 335 250.
Thanks,
Lucy
Great service
16 juin 2021
Réponse de International Currency Exchange (ICE)
Hi John
Thank you for your fantastic review of our Home Delivery Service. We are really pleased that you liked us and hope that we can be of service to you in the future.
Have a fab trip!
Thanks again
Elaine
Great and quick service all worked…
Great and quick service all worked great will use again when currency peaks
15 juin 2021
Réponse de International Currency Exchange (ICE)
Hi Steve,
Thank you for your 5* review.
We're really happy that your currency was delivered promptly and so pleased to hear you would use us again for your travel money in the future.
Hope you have a fab trip!
Thanks,
Lucy
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