completely scam. stay away this ice currency exchange. their website says no fee, fair rate, stress free. its office in ottawa airport is completely opposite. cannot imagine such a company can survive... Voir plus
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Lisez les avis des autres
We were at the money exchange at Gatwick airport on Wed Apr 16 around 6:30 pm. After talking with the gentlemen we took his advice to change US dollars into pounds (don't bother doing an exchange... Voir plus
Fantastic. Arrived so quickly AND came in an excellent selection of mixed bills. I ordered from another company previously and despite "selecting" for mixed notes, only received large denominations.... Voir plus
L'entreprise a répondu
We got ripped off at LAX - they told us there was a one-time fee, but gave us $350 CAD instead of $435 in exchange for $348.65 US, and we were too tired and sleep-deprived to argue! Always check the m... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
International Currency Exchange (ICE) is a retail currency exchange operator, providing Travel Money, Prepaid Currency Cards and other related services. ICE began with one branch at London Victoria Station in 1973 and 40+ years on is proud to be one of the largest retail currency exchange operators in the world, with branches across Europe, America, Asia and Australia. Wherever you see the ICE name, you are assured of a quality service from friendly and informed staff.
Coordonnées de contact
14th Floor, Portland House, Bressenden Place, SW1E 5BH, London, Royaume-Uni
- +44 (0) 330 123 1432
- uk.help@icecurrency.com
- www.iceplc.com
1,9
Bas
4 k avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Not the first time I have used the home…
Not the first time I have used the home delivery service which is excellent. However as I went over the maximum postal order by £1.98 in Sterling value the order arrived in two separate envelopes with NO explanation. I rang 01455 897800 to query this situation. It took nearly 20 minutes to get through, not very satisfactory?, to finally talk to a very helpful gentleman who gave me the answer through talking to someone else in the office. Both envelopes had the same order number and value of each domination of the notes. Very confusing. Maybe an explanation would in future be helpful if enclosed with the delivery.
Nicholas Clark
15 mai 2021
Réponse de International Currency Exchange (ICE)
Hi Mr Clark
We are sorry to hear that it took you a while to get through to us on Monday. Unfortunately it is our busiest day and call queues can be high on this day.
We appreciate your excellent review of our Home Delivery Service and apologise if the paperwork contained within the order was a little confusing.
Unfortunately the paperwork is generated per bag on the computer but is not split down which has to be done by hand and as the maximum insured per bag is £2500, anything over has to be sent separately, even if it is a few pence over.
We do hope that this will not deter you from ordering from us in the future.
Thanks
Elaine
Home delivery service is excellent.
Been using for 8 years or so. Excellent home delivery service and simple ordering process.
14 mai 2021
Réponse de International Currency Exchange (ICE)
Hi Cynthia
Thank you so much for your wonderful review of our Home Delivery service and we are so happy to hear you have used us for so many years.
We do hope we can continue to be of service to you in the years to come!
Thanks again
Elaine
Home delivery service
I have been using home delivery service for many years. I have found this to be an excellent service. Both in terms of ordering and delivery.
14 mai 2021
Réponse de International Currency Exchange (ICE)
Hi there!
We really appreciate the excellent review you have given us for our Home Delivery Service and are so pleased to hear that you are happy with us.
We hope that we can continue to be of service to you in the future.
Thank you
Elaine
Got SEK and as always great service
Got SEK and as always great service, thanks to the team! Just subtracted one star as all was delivered in a big pack of small notes, so would appreciate if you find an algorithm of note size that fits to the ordered total value.
11 mai 2021
Réponse de International Currency Exchange (ICE)
Hi Gerhard,
Thank you for your review.
We're pleased to hear you were happy with our home delivery service.
Our dispatch department normally try to provide a good holiday mix of notes but we will certainly pass your comments onto the team.
We do appreciate you taking the time to leave us feedback and hope that you will continue to use us in the future for your travel money.
Have a great trip!
Thanks,
Lucy
Réponse de International Currency Exchange (ICE)
Hi Ronni,
Thank you for your great review.
We're so happy to hear your currency arrived on time and you were pleased with the service.
We do appreciate you taking the time to leave us positive feedback.
Hope you have a fab trip!
Thanks,
Lucy
Réponse de International Currency Exchange (ICE)
Hi Terry,
Thank you for your excellent review.
We're delighted to hear that you were pleased with our ordering site and the rates of exchange that we offer.
We'll certainly pass your kinds comments onto our customer service team.
Hope you have a fantastic trip!
Thanks,
Lucy
Réponse de International Currency Exchange (ICE)
Hi Ed,
Thank you for your 5* review.
We're glad to hear you were pleased with our service and your currency arrived promptly.
Happy travels!
Thanks,
Lucy
AVOID AVOID AVOID
I was contacted after placing an order with them. They asked me to prove my identity and also proof of funds. I obliged and sent the details they requested. Which is sensitive information. I then called them over the phone for an update, they then told me I should receive the currency the following day. I then emailed them to see why they never contacted me following the documents I had sent. I was then told I didn’t pass security checks. I sent a valid form of identification and also a bank statement. Both registered to the address I wanted the currency despatched to. Please avoid this company. They are requesting documents then once sent, cancelling the orders. They said I failed security checks but after contacting Llyods bank they confirmed my drivers license and one of their bank statements was more than sufficient. Again avoid company at all costs. They don’t even tell you what they do with the information you provide. And they do not despatch your order.
9 mai 2021
Réponse de International Currency Exchange (ICE)
Hi Jillian,
Thank you for your review and I'm sorry to hear your frustrations with our service.
Placing an order does not constitute acceptance of the order until all relevant security checks have been completed.
Unfortunately on this occasion, our compliance team were not satisfied with the details provided and due to Anti-Money Laundering Regulations we are not able to provide any further information on this.
Please be assured that any documents retained are securely and confidentially stored in line with Anti-Money Laundering Regulations and GDPR.
I do apologise that you were incorrectly advised that your currency would arrive the following day, you should not have been given this information until all checks were completed.
We are sorry that we couldn't be of any further assistance on this occasion and for any inconvenience this may have caused.
Thanks,
Lucy
Réponse de International Currency Exchange (ICE)
Hi there,
Thank you for your 5* review.
We're so pleased to hear you were happy with our speedy home delivery service and do hope you will continue to use us for your travel money in the future.
Have a fab trip!
Thanks,
Lucy
great service
7 mai 2021
Réponse de International Currency Exchange (ICE)
Hi there!
We really appreciate you leaving us a 5 Star review for our Home Delivery Service and are so pleased to hear that you are happy with us.
We hope we can be of service to you in the future.
Thank you
Elaine
Quick & easy
Normally I use the kiosk service but with limited availability due to limited travel I decided to use the delivery service. Found the service quite easy to use and I was kept updated of what the status was. Would definitely use them again.
4 mai 2021
Réponse de International Currency Exchange (ICE)
Hi there,
Thank you for your excellent review.
We're really happy that you were pleased with our home delivery service and so glad to hear you would use us again for your currency.
Hope you have a fab trip!
Thanks,
Lucy
This was so easy to do and didn't even…
This was so easy to do and didn't even have to leavemy office.
4 mai 2021
Réponse de International Currency Exchange (ICE)
Hi Diane,
Thank you for your 5* review.
We're so glad to hear you found our home delivery service easy to use and hope that you continue to use us for your travel money in the future.
Have a great trip!
Thanks,
Lucy
Excellent customer service
Excellent customer service. Fast delivery and good exchange rate
3 mai 2021
Réponse de International Currency Exchange (ICE)
Hi Kathryn,
Thank you for your great review.
We're delighted to hear your currency arrived promptly and you were happy with the rates of exchange that we offer.
Have a fantastic trip!
Thanks,
Lucy
Réponse de International Currency Exchange (ICE)
Hi Amanda,
Thank you for your 5* review.
We're so pleased to hear you were happy with our home delivery service and really do appreciate you recommending us to others.
Hope you have a fab trip!
Thanks,
Lucy
Easy smooth secure transaction
Easy smooth secure transaction. Good communication, fast delivery. A very good service with a good exchange rate
26 avril 2021
Réponse de International Currency Exchange (ICE)
Hi Andy
We really appreciate you taking the time to review our Home Delivery Service and the time taken to do this. We are really pleased to hear that you are happy with all aspects of our service.
Here's hoping that you will come back to us in future for your currency requirements.
Thanks
Elaine
Delivery design flaw
The service was efficient with the exception of the fact that the delivery wasn't trackable via Royal Mail.
As I had ordered on a Thursday evening, it was impossible to be certain as to which day the currency would arrive, ie, Saturday or Monday, which interfered with my planning for the weekend.
Equally, it seems that the package was not identifiable to Royal Mail staff as being a signed-for service and I was therefore unable to confirm the package hadn't been tampered with before taking receipt.
25 avril 2021
Réponse de International Currency Exchange (ICE)
Hi Jim
Thank you for your review and we are sorry that you were not happy with certain aspects of the delivery. As a rule, we do not give out Royal Mail tracking numbers for security reasons. If you telephone us we would be happy to track the item for you.
Regarding delivery information and times, in your order summary box there is a line stating "Delivery Options" with a question mark beside it. If you click on this question mark, the delivery times are explained in full.
At the moment, Royal Mail are not asking customers to sign for the item due to Covid rules and should be signing for the item themselves whilst standing in front of the customer, and although you will not be able to handle the package before signing for it, they should allow you to view it.
We hope this helps to confirm matters for you and that you will use us again in the future for your currency requirements.
Thanks again
Elaine
Excellent service
Excellent service.
I ordered my currency online on Wednesday afternoon - 21st April 2021 - and it was delivered by Royal Mail Special Delivery the following morning. Brilliant service. Thank you ICE and Royal Mail
24 avril 2021
Réponse de International Currency Exchange (ICE)
Hi Aileen
We really appreciate your excellent 5 Star review of our Home Delivery service and are so pleased to hear that you are happy with us.
Thank you for taking the time to do this and we really hope that you will use our service again in the future.
Thanks
Elaine
Received as arranged
Received as arranged. Exchange rate not the best, but they are seem reliable.
23 avril 2021
Réponse de International Currency Exchange (ICE)
Hi Stephen
Thank you so much for your brilliant review of our Home Delivery service and we are so pleased to hear that you like us!
We do hope you will come back to us in the future when you need some currency!
Thanks again
Elaine
Easy & straightforward
23 avril 2021
Réponse de International Currency Exchange (ICE)
Hi Birgit
We really appreciate your brilliant review of our Home Delivery service and are so pleased you are happy with us.
We do hope that we can be of service to you in the future for all your currency requirements.
Thanks
Elaine
Réponse de International Currency Exchange (ICE)
Hi Sarah
Thank you very much for you excellent review of our Home Delivery Service. We really appreciate the time you have taken to do this.
We really do hope that we can continue to be of service to you in the future.
Thanks again
Elaine
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