completely scam. stay away this ice currency exchange. their website says no fee, fair rate, stress free. its office in ottawa airport is completely opposite. cannot imagine such a company can survive... Voir plus
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Lisez les avis des autres
We were at the money exchange at Gatwick airport on Wed Apr 16 around 6:30 pm. After talking with the gentlemen we took his advice to change US dollars into pounds (don't bother doing an exchange... Voir plus
Fantastic. Arrived so quickly AND came in an excellent selection of mixed bills. I ordered from another company previously and despite "selecting" for mixed notes, only received large denominations.... Voir plus
L'entreprise a répondu
We got ripped off at LAX - they told us there was a one-time fee, but gave us $350 CAD instead of $435 in exchange for $348.65 US, and we were too tired and sleep-deprived to argue! Always check the m... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
International Currency Exchange (ICE) is a retail currency exchange operator, providing Travel Money, Prepaid Currency Cards and other related services. ICE began with one branch at London Victoria Station in 1973 and 40+ years on is proud to be one of the largest retail currency exchange operators in the world, with branches across Europe, America, Asia and Australia. Wherever you see the ICE name, you are assured of a quality service from friendly and informed staff.
Coordonnées de contact
14th Floor, Portland House, Bressenden Place, SW1E 5BH, London, Royaume-Uni
- +44 (0) 330 123 1432
- uk.help@icecurrency.com
- www.iceplc.com
1,9
Bas
4 k avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great customer service.
Great customer service (email and phone) and a quick and secure delivery. No problems at all and happy to recommend.
28 février 2021
Réponse de International Currency Exchange (ICE)
Hi Paul,
Thank you for your excellent review.
We're delighted to hear you were pleased with our home delivery service and we will certainly pass your kind comments onto the team.
We really do appreciate you recommending our service and hope you will use us again for your travel money.
Hope you have a fantastic trip!
Thanks,
Lucy
Ordered uae currency
Ordered uae currency, great rate,easy to order online. Arrived the next morning. Would recommend and will use again.
27 février 2021
Réponse de International Currency Exchange (ICE)
Hi Iain,
Thank you so much for your review.
We are really happy to hear you were pleased with our rates and your currency was delivered promptly.
We do appreciate you recommending us and look forward to being of service to you in the future.
Happy travels!
Thanks,
Lucy
Réponse de International Currency Exchange (ICE)
Hi Kevin,
Thank you for your 5* review.
We're glad to hear you were pleased with our home delivery service and hope you will come back to us again for your travel money.
Hope you have a great trip!
Thanks,
Lucy
Slight delay in delivery, but excellent communications from the company
I ordered some currency, but was informed the day before my delivery that they had run out of my currency. The rep informed me about what would happen, and it happened as she had said. So, 2 days "late", but with excellent Customer support. This is the first "hiccup" I have had in many years of ordering currency from them. I will be using them again.
24 février 2021
Réponse de International Currency Exchange (ICE)
Hi Paul,
Thank you for your 5* review and we are glad that you were happy with the customer service experience.
We're sorry we didn't have the currency in stock when you ordered. Unfortunately at the moment, due to the pandemic and the lack of travel, our stocks aren't as high as they normally would be but we do appreciate you taking the time to leave us positive feedback and look forward to being of service to you for many more years to come.
Hope you have a fantastic trip!
Thanks,
Lucy
Great service and would use again
Great service and would use again, money arrived promptly although rather surprised that it was just posted through the door by Royal Mail whilst we we’re out.
24 février 2021
Réponse de International Currency Exchange (ICE)
Hi there,
Thank you for your 5* review.
We're so pleased that your currency was delivered in good time and that you were happy with the service.
Due to current circumstances, Royal Mail are not currently capturing signatures, however they should be ensuring that there is someone in at the address to accept the item as we do use Special Delivery so we will raise this with the team at Royal Mail.
We are really glad to hear you would come back to us in the future for your travel money.
Hope you have a fab trip!
Thanks,
Lucy
Clear. Easy. Quick
Ordered on Sunday on line. On Monday had a contact/call. Tuesday dispatched. Wednesday received. All tracked and notified.
23 février 2021
Réponse de International Currency Exchange (ICE)
Hi Oxana,
Thank you for your 5* review.
We're really happy you were pleased with our home delivery service and do appreciate you taking the time to leave us positive feedback.
Hope you have a great trip!
Thanks,
Lucy
Website easy to use
Website easy to use, good rate of exchange, currency arrived the next day
19 février 2021
Réponse de International Currency Exchange (ICE)
Hi Rosemary,
Thank you for your excellent review.
We're so glad that you were pleased with our new ordering site and the rates of exchange that we offer and we're delighted to hear that your currency was delivered promptly.
We hope you have a wonderful trip!
Thanks,
Lucy
I've been using them for years
I've been using them for years. Great rates (better than ALL banks) and fast reliable service.
19 février 2021
Réponse de International Currency Exchange (ICE)
Hi Mr Slinn,
Thank you for your fantastic review.
We're delighted to hear you have been enjoying our speedy home delivery service and the rates of exchange that we offer. We really do appreciate you taking the time to leave us such positive feedback.
We look forward to being of service to you for many more years to come and hope that you have a fab trip!
Thanks,
Lucy
Excellent service arrived on time.
18 février 2021
Réponse de International Currency Exchange (ICE)
Hi Terry,
Thank you for your 5* review.
We're really pleased to hear your currency was delivered promptly and hope you will use us again for your future trips.
Happy travels!
Thanks,
Lucy
Best exchange rate I could fine
Best exchange rate I could fine , exchanged £1000 to Turkish lira and got free next day delivery
18 février 2021
Réponse de International Currency Exchange (ICE)
Hi Andrew,
Thank you for your excellent review.
We're really glad to hear you were happy with the rates of exchange that we offer and that your currency arrived in good time.
We do hope you will come back to us for your travel money in the future.
Have a great trip!
Thanks,
Lucy
Great service and good rates of…
Great service and good rates of exchange very quick delivery ! Will defo use again
Thanks
15 février 2021
Réponse de International Currency Exchange (ICE)
Hi Robert,
Thank you for your 5* review.
We're so pleased that your currency arrived in good time and you were happy with the rates of exchange that we offer. We are really glad to hear you would use us again for your travel money.
Hope you have a fab trip!
Thanks,
Lucy
Very pleased
Very pleased. Easy to order currency and a fair exchange rate. Currency delivered next day as promised. I have used ICE several times and have always been impressed with the efficiency of their service.
11 février 2021
Réponse de International Currency Exchange (ICE)
Hi Karen,
Thank you for leaving such a brilliant review. It's great to hear you've used our service on multiple occasions! It means a lot to us when customers the time to leave us a lovely review.
We look forward to assisting you again in the future.
Many Thanks,
Sophie
Fast and easy service to use
Fast and easy service to use, money arrived promptly next day as advertised. Would definitely use again.
11 février 2021
Réponse de International Currency Exchange (ICE)
Hi Richard,
We're happy to heard you found our service easy to you used and your currency arrived with you quickly.
Thank you for taking the time to leave us such a great review.
We can't wait to help you with your currency needs in the future.
Many Thanks,
Sophie
Excellent service as always
Excellent service as always.
Will definitely use again. Recommended.
10 février 2021
Réponse de International Currency Exchange (ICE)
Hi Sally,
Thank you for leaving us such a fab review. We really do appreciate it and are really glad to hear you'll be using us again.
We look forward to helping you again in the future.
Many Thanks,
Sophie
Réponse de International Currency Exchange (ICE)
Hi Nina,
Thank you for such a fantastic review.
We're really thrilled to be the No1 for foreign currency, and are really grateful that you have taken the time to leave us a review.
We can't wait to assist you again in the future.
Many Thanks,
Sophie
Euro purchase
Currency was easy to purchase - reasonable exchange rate - currency delivered when expected - no cause for concern
9 février 2021
Réponse de International Currency Exchange (ICE)
Hi David,
Thank you for taking the time to leave such a nice review. It is always great to hear from customers and we really appreciate it.
We look forward to helping you again in the future.
Many Thanks,
Sophie
Quick and reliable service
Quick and reliable service. Used these people man times.
Can recommend
3 février 2021
Réponse de International Currency Exchange (ICE)
Hi Dave,
Thank you for your excellent review.
We are so pleased to hear that you have been enjoying our speedy home delivery service and really do appreciate you recommending us to other.
We look forward to being of service to you for many more years to come.
Hope you have a fab trip!
Thanks,
Lucy
Next day delivery excellent
22 janvier 2021
Réponse de International Currency Exchange (ICE)
Hi Anthony,
Thank you for taking the time to leave a positive review. It's always lovely to receive feedback from our customers.
We look forward to help you again in the future.
Many Thanks,
Sophie
100% SATISFACTION
Fantastic. Arrived so quickly AND came in an excellent selection of mixed bills. I ordered from another company previously and despite "selecting" for mixed notes, only received large denominations. ICE for me, from now on. Exchange rate really good too. I reckon, they just can't be beaten.
22 janvier 2021
Réponse de International Currency Exchange (ICE)
Hi Bryan,
Thank you so much for taking the time to leave such a fantastic review. We really do appreciate it.
We look forward to assisting you again in the future.
Many Thanks,
Sophie
Good rates and very quick and safe…
Good rates and very quick and safe delivery will always use ICE now
18 janvier 2021
Réponse de International Currency Exchange (ICE)
Hi Steven,
Thank you so much for taking the time to leave such a fab review, we really appreciate it.
We look forward to helping you with your currency requirements in the future.
Many Thanks,
Sophie
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