Identogo Avis 26

Was attempting to get a refund for fingerprinting. I found out I didn't need the service and was given a card to call and request a refund. Tried 2 times that day to reach someone, both times was on hold for 15 minutes. I tried again this morning 02/18/2025 at first I was told my call would be answered in 1 minute, then it said 3 minutes, then all representatives were busy with other customers. I chose to hold for the next available representative. After almost 40 minutes I gave up and left my number to be called back. Funny how it was easy to pay for service and looks like it is going to be a big hassle to get my money back. Very unfortunate and a waste of time.
Update: after calling all week, which they were closed Monday for President's Day. Today Thursday after 2 hangups and on the 3rd call I finally got through to a live person. Note: I had 2 calls trying to cone through while I was speaking to rep. Which later find out through my voicemail that they were returning my call from Tuesday. Anyway the rep stated that I need to email their billing department with, my name, phone #, address, email, registration ID#, payment date, amount, method of payment, confirmation # of payment and my reason for refund. Wow, this information should have been on their site, that way I would have not been wasting my time trying to get someone on the line. I guess they figured that I would just give up. The money they owe me isn't a great deal, but it's the principle of this whole experience. If they was a -.01 rating I would leave it here.

I paid $50.87 for an Identity History Check that I need quickly for my new job. The results came in and are blank. I've called customer service twice, and Identogo said that yes, they are having technical difficulties. They have no idea when or IF they can fix the problem. The results are only available for five days, and they told me that if they don't figure it out, then I have to start from the beginning and get fingerprinted again. Customer service is completely unsympathetic. So frustrating.

Warnell was very helpful and efficient.

Very rude service by young woman with black hair. Her behavior was offensive and she made disrespectful personal remarks to us. My wife and I are in our late 60's and late 70's and regret having used this establishment. We wish we had read other reviews before using this facility at 24338 El Toro Rd, Ste E, Laguna Woods, CA 92637.

1) The business is located in a scary warehouse back parking lot. 2) The website says they allow walk-ins - the SIGN ON THE DOOR says they do not. 3) If you do not have an appointment, they literally will refuse to answer the door or the bell. They just pretend you aren't there. 4) They cannot fingerprint correctly. I have to get them redone because the FBI couldn't read them. 5) You cannot get a person on the phone. It's all phone menus and voicemail. 6) How do I get a refund for poor quality work? I'm asking here (rhetorically) because there is literally NOWHERE on their website that explains that. 7) Added together, these all say this business is likely two steps away from being a sham business.

I plan to post these complaints EVERYWHERE, including complaining to the state of MO with the express intent that they reevaluate their vendor relationship with this truly TERRIBLE business.

What went wrong three times?
I'm a first responder who needed to be fingerprinted at my employer's request.
The first time I showed up for my appointment in Brick, NJ, the office was closed for a dinner break at 3:40pm. The sign said the office would reopen at 5pm, so I waited.
When the employee returned from his dinner break, I was immediately met with verbal abuse. The employee reminded me of a washed up cop who was disciplined too many times, and fired, because of his attitude.
My employer had set up a payment code. After both my hands were nearly broken being fingerprinted, the employee grabbed the sheet out of my hand and told me the payment code was no good, then asked me for my credit card. I said, "No," and that I'd have to come back.
I returned a week later, same guy, asked him to verify the payment code ahead of time, he refused, and again, I got the impression that he would have been happier if I were in handcuffs. I felt what I imagine a felon might feel like.
Again, there was a problem with the payment code, and when I asked him to please check again, he refused and said the office was closing for lunch. Ok. So I'll come back again. That's fine.
Another week passed, I was told by my employer that my supervisor had spoken with the man in Brick, and was assured that there would be no further problems.
Today, the third and final time I visited, I received the same treatment, the same attitude, and the same b.s. excuse that they payment code my company had already issued twice wasn't working.
I visibly saw him make multiple errors when entering the payment code. At this time, I became frustrated myself and asked what his problem was.
I was immediately met with a blast of rage from this employee, again, practically verbally assaulting me for no apparent reason; I honestly thought he was going to start brawling - because his perception was I was telling him how to do his job.
I have been a first responder for 8 years, needless to say I have been in some very dicey situations that I have needed to use verbal de-escalation skills. While I'm good at doing this, apparently this employee was convinced he could do no wrong. Even the most well-practiced "verbal judo" was no match for this man's aggressive fit of rage.
I asked him to calm down, got out my wallet, and gave him my credit card. He swiped it, barked at me to sign, and told me never to come back to his store.
No problem, sir. No problem at all. I'll be reimbursed from my company, and IdentoGo will have yet another blemish on their already "stellar" reputation with people who need to be fingerprinted.
If there is ANY alternative, I would highly recommend staying far, far away from IdentoGo.
There isn't any way to reach a higher-up, either. You can go on their website and talk to a chat bot, or you can call their number and get stuck in an endless loop of malfunctioning voice prompts that will never get you to a human being.
So, in my opinion, they deserve every comment and complaint online they receive.
IdentoGo needs to remember that they are a business. They are not a correctional facility or a county lockup. Their employees who treat people who need to be fingerprinted in order to help others, as I do, the way I was treated - I can't change that. IdentoGo seems to have no interest in changing that. If you want to feel like you've had a bad encounter with the law and are being held accountable for a heinous crime, by all means, go to IdentoGo in Brick, NJ. You'll be treated like a repeat offender. I haven't ever treated a repeat offender this way; and I've encountered many of them throughout my career. What gives IdentoGo the right?