iMovR Avis 

The experience I had is regarding their sales representative Ben Bigglestone as well as their product. The quick background is that I came across the company while dealing with the frustration of a notification on 9/22/20 from Uplift that the desk that I had ordered, and scheduled to ship on 9/29/20, was now going to ship 10/29/20. I understand delays with the current climate but it seemed too long to wait as we already had accepted a 4-6 week initial delivery quote and was at the end of that scope. I browsed American made standing desks hoping for a quicker turnaround and came across this site. I liked what i saw but wanted to ensure that I was ordering the correct desk to suit my needs. I was connected with Ben and he walked me through each of the options in the size and style of desk that I was looking for. He knew all of the details that mattered and was kind enough to email me links for colors and other options for me and my wife to choose from. His customer service was greatly appreciated especially coming off the negative experience I had with Uplift. After placing the order Ben gave me a realistic time frame for delivery and the steps that go into making and delivering the desk. I was very pleasantly surprised to have my desk delivered less than 2 weeks from the time I ordered with Ben. I was a bit anxious to get the desk assembled to see how sturdy it was as I read online about other manufacturers not having very sturdy motorized stand up desks. The assembly was really easy and straight forward. The desk is rock solid when it comes to sturdiness. My wife and I could not be happier with the decision we made to go with iMovr and dealing with Ben Bigglestone.

Desk came in a timely manner, driver called fairly early but was professional. Only downside is the wait, but it's made to order. Only needed one other person to help me lift it a couple times to avoid damaging it or the walls. Put together in 10 minutes, easy and the skinned wood top looks great, not cheap looking at all. Love it so far.

I paid hundreds $$$ for a custom 6’ luxury mat and they They sent my order to the wrong address and when I finally got it 2 weeks later us was dirty snd used. iMovr told me to go get some 409 cleaner snd clean it myself and refused to refund or replace. Terrible customer service

Ordered the zipdesk with tech mount. Zipdesk arrived in 2-4 days and installed very easily. Great product. Tech mount arrived a week later. Can't install as advertised and even spoke via chat before ordering. The website description doesn't disclose that the glide doesn't fit the compact table. What's the point of tech dock if you can't glide. Now wants to return but imovr wont pay for shipping. I will have to spend $30-40 to send it back. Customer service was good for sales but not afterwards. Not happy with the whole business. Recommend taking your business elsewhere.

Ordered the frame only which shipped very promptly and arrived in great condition. Seems very solid and well made. Works well with the table top I purchased from Sunon. Only issue I have is given the quality of the product it is almost embarrassing that they ship such a cheap controller with it. Also didn't see any option when ordering just the frame to get anything different. I would recommend spending a couple of extra dollars and creating a controller that reflects the overall quality of your product. Minimal functionality, the buttons are hard to push and keep engaged,display is hard to read.

The product itself is superb. The rest of the experience left something to be desired:

The online chat is unable to connect to customer support. It's strictly sales. That means you can only get updates by calling during their business hours. The support people don't really have much info either.

The site said that the combination of options I selected would be ready within 3-4 weeks. The actual delivery was a little over 8 weeks.

The online info said to contact the logistics company when it arrived at their depot to arrange for home delivery. What actually happened was they showed up unannounced at my house on the date. Lucky my wife was between teaching classes and able to answer the door.

The product arrived with 8 threaded screw holes to attach the base to the legs. 7 of them allowed for screws. The 8th had a chunk of metal in the threads that prevented a screw going in. Neither file nor awl was sufficient. Fortunately I happen to have a tap and was able to knock it out with that. It added about 30 minutes to the assembly, so 45 instead of 15.

After you buy it you are on your own. Great customer service when purchasing but afterwards your fighting people only looking at the bottom line.

The desk was built and shipped promptly, and arrived in good condition. I had no trouble assembling it and putting it to use.
One problem I am having is that my Aeron chair arm rest often hits the up/down switch, so I'm trying to figure out if I can move the switch.
My other problem was with the delivery company. Initially, they delivered to the correct address in the wrong town. When I checked, they went back and retrieved the package and delivered it a few hours late to the correct town.
I'm glad I ordered the faster up/down motor, as it still takes a while to go from sit position to stand position. My son also suggested you add two buttons to the up/down switch, so pushing one button can switch from sit position to stand position. Yes, you can theoretically already do this via the smartphone app, but that's not nearly as convenient as a memory button on the desk itself would be.

Small damage on the table when it arrived. Otherwise very happy

Simple to setup, easy to move up and down. Holds Two 20" monitors well. Solidly built.
And since I am tall I like how the monitors are higher now than they were before on my desktop ... easier on my eyes and neck.

I order the lander legs without a top (used a stained door). Great product with super smooth function and easy assembly.

FedEx bent one of the pieces and I live near their store. They sacrificed a sales person's future desk to give me the matching set of cross supports.

Their chat online is real people.

Top notch product and company.

I have used the iMovr treadmill in my office for a couple of years and I love it.
I'm not very happy at all with my home purchase though. I received my treadmill and the packaging was damaged; however, the treadmill did not appear to be damaged. When I set up the treadmill the following weekend, I had issues with it. I was able to increase the speed to 2.5 and all was ok; however, when I tried to reduce the speed, the display showed the speed decreasing, but the treadmill kept pace at 2.5 mph. When I hit the STOP button it took several seconds to respond, but it finally did abruptly. I contacted iMovr, then Customer Service as directed. They were unable to help and gave me another Service number to call. I spoke to Service and they said they would order a lower board for replacement. Once I received the board, Service would send someone to install it. I ordered my treadmill 6/26 and I have yet to use it. Very frustrating paying for equipment I can't use.

I must share the extraordinary customer service experience I just had with this company. I ordered a refurbished stand-up desk converter at a steep discount. The desk arrived very quickly (in just a few days) but was in a worse condition than had been advertised, having apparently been damaged during shipping. I sent an email with photographs on a Saturday, expressing my disappointment, and went back and forth with a customer support representative, with no apparent solution. Then, on that very same Saturday, I got a phone call from one of the founders of iMovr. He called me, personally, to apologize and explain that a mistake had been made in the shipping process. He was empathetic, sincere, and made sure I left the conversation feeling taken care of and satisfied with my purchase. Although the desk had a rough ride during shipping, it is 100% functional and easy to use - a testament to the quality of this product. The desk rises and lowers easily and silently, and feels very stable. I would highly recommend this company to anyone and look forward to great products and innovative solutions coming from this company in the future!

Update: My boyfriend and I were so impressed that we ordered another standing desk converter at full price for him!

Excellent experience. Ordering, customer service, shipping and delivery. Quality of the desk is exactly what I had hoped for. Highly recommend!

*Updated 8/28/20* Now that I have received my desk, let me provide feedback about the product: I really like the desk, and it has made my workspace at home much more enjoyable. Assembly was not an issue with the skill of my husband, we had it put together in an hour or so; the most difficult thing was "tweaking" the autosettings on the controller. I am happy that I have the desk, and would recommend the product to anyone.
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[34 business days before delivery]
It is difficult to rate a product that I still have not received. COVID-19 aside, the freight forward CEVA TRANSPORTATION has internal issues, does not maintain their tracking website in real-time, and are difficult to deal with. I'd be happy to reassess after I receive the desk, as concerns the product itself.

I love this desk. The quality is great and it looks great.

Amazing desk!!

The desk arrived earlier than expected, was easier to assemble than expected, and is working for us better than expected - we couldn't be happier with the product, the customer service and the speedy delivery.

Great options, good prices, honest information. What more can you ask for?

Easy ordering process. Responsive and helpful customer service. Positive delivery experience. Desk was easy to assemble. High quality product. Would recommend highly to family and friends.

I would love to rate their product yet, despite having been billed $2,000+ several weeks ago, I am not able to because I did not receive my iMovR Lander.

The shipping company used by iMovR, a company CEVA Logistics is one of the worst in the business. No notifications. terrible website, non-working phone numbers, time slots that get ignored, no call backs, delays, you name it.

Feel free to check iMovR's responses to customer complaints on Trustpilot. They are very much aware of the problems and promise to "work on improving their customer experience". This is a baldfaced lie as we can see with our own eyes.

People say good things about the desks, their sales service is fantastic, yet the buying experience is terrible. To be completely honest, I wish I had never ordered there.

And then there is this thing about workwhilewalking.com, the review site owned by iMovR. There is just so much weird about this company that honestly you might just be better off with another manufacturer.