Impact FurnitureAvis 

I ordered a bed from them and unfortunately my husband mistake was that he didn't took the right measures that i know Is our fault.I call them to explain that when we took everything from the boxes to realize how to put everything together because their instructions are rubish and when we put the Headboard next to the wall to see how long it was we realize that it was to long and the boxes were outside wet because it was raining. I call them and they said is ok tho send back but to be wrapped properly and I have to pay 65(more or less)for the return. I said is ok.When they receive the bed back they said that they everything was damaged and when I ask for proof they send me 2 scratched pieces from everything. Soo they stopped 670£ because the bad came from Poland .But I ordered from B&Q UK not from POLAND and i send 2 emails sayingthat i want the product back and they denniedbecause that bed will be sold to someoneelse.Is my first time that something like happened and I order all the time.I hope that will help others to be really careful from where they order.

We ordered a pedestal dining table, which was delivered the same week. We are delighted with it- stylish, sturdy, good quality and value for money. The extending mechanism works well. It was very well packaged, no damage or missing pieces. Took a little while to assemble, but well worth it, would recommend.

Looking for a smaller slim mirrored cabinet to replace an old one, following an en-suite refurbishment this one was perfect ordering and delivery was straightforward. Customer service and warranty also excellent as door replaced due to transit damage despite excellent packaging. Fortunately the warehouse was close by so arranged a swap. Assembly was easy and the finished product feels robust. I recommend Impact Furniture and this cabinet for a smaller space.

Very nice bathroom furniture,great customer service ,great value for money, fast delivery 👌

Absolutely excellent service. We ordered a dining table which arrived within two days. The table itself is absolutely fantastic and very sturdy, we would highly recommend impact furniture.

I ordered a media cabinet from Impact Furniture. The price was incredible so I wasn't expecting much. The item arrived very quickly and was well packaged, it was also great quality. We are very happy with our purchase and we would use this company again.

We bought a bed from Impact Furniture and it arrived promptly and looks very smart. However, the instruction manual was terrible - we were going to put it together ourselves (my husband is a craftsman by trade) but it was so complex and poorly explained that we had to pay a carpenter to put it together. Even he struggled! The final product was as shown on the website and we are very pleased with the quality but they could definitely improve the instructions.

Helpful communication throughout and no issues with order or delivery. The product is good quality (round table for 4 extends for up to 10 people!). Easy instructions to setup too. Came packaged very securely.

INCORRECT INSTRUCTIONS FOR THE TABLE PURCHASED. TWO PIECES DAMAGED
Took almost a week for the new pieces to arrive, and I asked for new fixings in case the fixings were not correct. So much drama!!! Impact wanting me to take a picture of this, take a picture of that, then told me to try to put the table together with the fixings I had, now I had the correct instructions. What a waste of time, back and forward. In the end they did not send fixings, I purchased what I needed. I would never use them again. Not solution focused at all.

Excellent service product was as described 👍

Ordered 3 units and a mirror, phoned to ask which desk would be the best match to the 2 units and received excellent advice. Units arrived as advised and were easy with great instructions to assemble. Fantastic company which I would
Highly recommend.

Aruba sink wall hung unit a tall cabinet. Arrived on time, very well packed. Solid and look lovely.

I bought a beautiful cream and black tv unit , it’s so expensive looking and unfortunately there was a small chip on one of the doors….i contacted customer care and they replied immediately offering either money off or a replacement door and sincere apologies…..what can I say the door came a week later and that alone spoke volumes …customer care well done you’ve got yourself a return customer !

Overall it's good but the headboard is very thin and uncomfortable

We are delighted with our cabinet, great value and good quality. Will definitely order again in the future

Easy to deal with, great communication. Easy to assemble, will use again
Regards Martin

Excellent all round service, definitely on my saved sellers list

Good quality worktop only needed a 600 wide to fit over cupboard, I'm very happy with the service I received and would be happy to use them again

I bought several bathroom cabinets from this company. I like everything: they look modern, high quality, neatly packaged, and easy to assemble. I assembled it myself pretty quickly. Thank you.