Import Car Parts Avis 

Absolutely embarrassing experience.

I ordered a clutch from ICP while under time pressure and paid proper money expecting to receive exactly what was shown in their listing. What turned up was a cheap, incorrect part that didn’t match what was advertised at all.

From that point on, this should have been simple to resolve. They had three chances — if not more — to put it right. All I asked was for them to send the correct clutch as pictured in their own listing. Not an upgrade, not compensation — just the right part.

Instead, they chose to double down and defend sending the wrong item.

It gets worse. Rather than handling it like a professional company, they decided to jump onto a Facebook post where I was trying to source a replacement and turned it into a public argument. That tells you everything you need to know — more concerned about their ego than fixing their own mistake.

As a result, I’ve been forced to spend more money buying the correct clutch elsewhere, while also having to wait just to return the junk they sent in the first place. Completely avoidable if they’d acted like a normal business.

If you’re selling performance parts, accuracy matters. Sending the wrong item and then arguing about it publicly instead of fixing it is not acceptable.

Wouldn’t trust them again. Avoid.

One of the best places for Subaru parts.
Staff are helpful on Ebay. Fantastic range of hard to get parts for classic models. Standard shipping with no issues. Trusted company.

Items not described correctly - admitted that then want to charge extra..

Always cheaper than Subaru for genuine Subaru parts. Always very quick postage always the right parts first time, nothing more needs to be said! These guys are great.

Parts excellent, but some staff dont appriciate loyal customers, i called as i could not make payment on the ICP website and called customer service for advise who said he would send me a link which he never did. At times ive received poor customer service. They dont understand how many products we are purchasing so customer service is important. I wanted the owner of ICP to know this. Apart from this all good.

Always the first place I look for parts for my WRX STI. Always good quality / genuine Subaru parts that arrive in a day or two. Fair pricing too. Good service all round. Thanks.

Definitely one of the best experiences of web shopping in my life. Kind and helpful customer service blended with great shipping time outside UK. Ordered two parts for my WRX. They kindly apologised as they ran out of another part in their stock and offered new approach to handle the shipping and sending of refund. In just two weeks I received radio blank plate and it fits perfectly.