These extensions were for my incredibly fussy girlfriend. She has had issues with other brands only lasting a few months and she loves these, colour match was perfect and the aftercare bundle is great... Voir plus
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This is the only place I will EVER go for my hair, after struggling for years to find someone who could provide high quality hair AND fit it in a way that cares for my own hair, too. I have very fi... Voir plus
Best quality extensions to begin with, I’ve had mine in for about 6ish months and the past month or so I’ve noticed the length really deteriorating. I started with 26” and I’d say I’m at maybe 22” now... Voir plus
L'entreprise a répondu
Absolutely love my experience with I’m So Pretty Hair Extensions! ⭐⭐⭐⭐⭐ I’ve been using the I’m so pretty brand for 15 months now & I wouldn’t go anywhere else ♥️ The hair is incredibly soft, f... Voir plus
À propos de l'entreprise
À propos de I'm So Pretty Official
Écrit par l'entreprise
I'm So Pretty
At I'm So Pretty, we offer the very best in luxury hair extensions. With over 20 years experience our team of highly trained hair extension specialists guarantee you the ultimate experience when looking for your dream hair!
Pretty Aftercare
All our hair extensions are made with 100% human hair, ethically sourced and carefully coloured by our skilled artisans. Our bespoke services include colour match, fitting and aftercare. We also have an online bespoke colour match service, so if visiting our salon is not an option, then rest assured we can still offer a perfect colour match wherever you are in the world.
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Coordonnées de contact
47 Wellington Street, L19 2LX, Liverpool, Royaume-Uni
- 0151 351 7226
- customerservice@imsoprettyofficial.com
- www.imsoprettyofficial.com
4,4
Excellent
125 avis
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A répondu à 83 % de ses avis négatifs
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⭐️⭐️⭐️⭐️⭐️
I’ve been using this hair extensions brand for around 4 years now, and they have never once let me down. The quality of the hair is consistently amazing — soft, silky, and long-lasting, even after multiple washes and styling. You can really tell the difference compared to other brands I’ve tried in the past.
Their customer service is also outstanding! The team is always so friendly, quick to respond, and genuinely cares about making sure you’re happy with your order. It’s rare to find a company that maintains such high standards over time, but they absolutely do.
On top of that, the delivery time is super fast — my orders always arrive quickly and well-packaged. It’s clear they take pride in every part of the experience from start to finish.
I honestly wouldn’t go anywhere else for my extensions. If you’re looking for quality hair and reliable service, I couldn’t recommend them enough!
28 octobre 2025
Avis spontané
Réponse de I'm So Pretty Official
Hi Sam,
Thank you so much for taking the time to share your wonderful feedback. We’re truly delighted to hear that you’ve been enjoying our hair extensions over the past four years and that the quality, service, and delivery have consistently met your expectations.
At I’m So Pretty, we take great pride in maintaining the highest standards across all aspects of our products and customer experience. Your continued trust and satisfaction mean a great deal to us, and it’s a pleasure to know that our efforts are reflected in your experience.
We sincerely appreciate your loyalty and look forward to continuing to provide you with the luxury quality and service you deserve.
#teampretty
Absolutely amazing
Absolutely amazing! Laura was so kind and welcoming, gave me her professional advice on what was best for my hair. These are the best extensions I've ever had, the colour match and the fit are perfect. Thank you so much x
8 octobre 2025
Avis spontané
Réponse de I'm So Pretty Official
Hi Amy,
Thank you so much for your kind words! We’re absolutely thrilled to hear that you had such a great experience with Laura and that you’re loving your new extensions. She’ll be so happy to know her advice and care made a difference!
Thank you for choosing I'm So Pretty X
The I’m So Pretty Team 💖
If it wasn’t for I’m so pretty I…
If it wasn’t for I’m so pretty I wouldn’t have hair.
I started with them in 2023.
My hair so weak and damaged.
Laura is the BEST hairdresser in the UK.
I have lived in every major city in the uk and have been with over 100 hair dressers.
She has the best quality extensions. The blondes don’t even shed.
She is the best hair fitter with the cleanest technique I have ever seen.
It’s 2025 now and I don’t need extensions and my hair….
Well it’s like extensions.
If I lived in the UK still I wouldn’t ever deviate from her hair care products, appointments and styling. She is the best of the best.
6 décembre 2024
Avis spontané
Réponse de I'm So Pretty Official
Hi Danielle,
Thank you sincerely for taking the time to share your wonderful feedback. We are truly delighted to hear about your positive experience with I’m So Pretty and the remarkable transformation of your hair since you began your journey with us in 2023.
Laura takes immense pride in her craft, and your kind words about her professionalism, technique, and the quality of our extensions mean the world to our team. We’re thrilled to know that your hair has become so strong and healthy that it now feels like extensions — a true testament to consistent care and expert guidance.
Although you are no longer based in the UK, we are deeply grateful for your continued trust in our products and services. Your loyalty and satisfaction inspire us to maintain the highest standards in hair care and styling.
The I'm So Pretty Team 💖
Another appointment with no disappointment 😁
Another appointment with no disappointment! 😁😁
I had a problem with my hair but Laura did everything to sort it out in the best way. I love how she approaches me and what I was struggling with.
She did such aamazing job with matching color of my extensions.
I can't recommend her enough really. She's just AMAZING. And such a lovely person.
21 octobre 2025
Avis spontané
Réponse de I'm So Pretty Official
Hi Anna,
Thank you so much for your kind words! We're delighted to hear that Laura was able to resolve your concerns and deliver results you love. Your satisfaction means the world to us, and we truly appreciate your recommendation. We look forward to welcoming you back soon Xx
#TEAMPRETTY
Amazinggggg hair !!
12 octobre 2025
Avis spontané
Réponse de I'm So Pretty Official
Thank you so much! 🥰 We’re thrilled you love it!
I brought the Russian hair but it…
I brought the Russian hair but it seemed to die a lot quicker then the Brazilian hair , the Brazilian hair lasts a lot longer first couple batches were amazing but I switched to euro because the last batch was very rough and hard to brush , I'm worried as not a lot of places stock the length I buy and I want to buy again but don't want same problems
4 septembre 2025
Réponse de I'm So Pretty Official
Hi Lauren
Thank you for your feedback. We completely understand your concern about hair quality. We want to clarify that we don’t sell Russian hair—our range is Brazilian and European hair.
Brazilian hair is known for its durability, while European hair can feel a bit different and may need extra care to keep it soft and manageable. Hair can also be affected by how it’s cared for, so following our aftercare tips can help it last longer.
We understand that finding the right hair extensions is crucial, and we're here to assist you in selecting the perfect match for your needs. Please feel free to reach out to our customer service team for personalized advice and support.
The I'm So Pretty Team 💖
I’m absolutely delighted with my…
I’m absolutely delighted with my experience at I’m So Pretty. The team is incredibly professional, friendly, and welcoming. The service, communication, and overall care were just perfect. I couldn’t be happier and would definitely recommend them!❤️
29 septembre 2025
Avis spontané
Réponse de I'm So Pretty Official
Hi Solvita,
Thank you so much for your kind words and for sharing your experience with us! We’re absolutely delighted to hear that you felt welcomed and well cared for by our team. Your happiness means the world to us, and we’re so grateful for your recommendation. We can’t wait to welcome you back again soon! 💖
The I'm So Pretty Team 💖
Amazing products
Amazing products! Absolutely love the new upgrade to the aftercare, stunning presentation, smells amazing and my hair felt unreal afterwards be lost without these three products also the little bag the products came in is fab! X
15 septembre 2025
Réponse de I'm So Pretty Official
Hi Stephanie,
Thank you so much for your wonderful review! We are thrilled to hear that your hair felt amazing after using our Pretty Aftercare products – that’s exactly the results we hope for. ✨.
We truly appreciate you sharing your experience and hope you continue to enjoy your Pretty Aftercare products Xx
The Im So Pretty Team 💖
Hair is absolutely fabulous would never…
Hair is absolutely fabulous would never go anywhere else x
26 août 2025
Avis spontané
Réponse de I'm So Pretty Official
Hi Stacey,
Thank you so much for your amazing feedback. We are delighted to hear that you are so pleased with your hair and that you wouldn’t consider going anywhere else. Your loyalty means so much to us, and we truly value your continued trust in I’m So Pretty.
We look forward to welcoming you back again soon.
The I’m So Pretty Team 💖
2 wefts and pack of nanos
I ordered 2 wefts and a pack of nanos, and got a call a few hours later to say they don’t have the shade of one of the wefts I bought in stock so had to swap to a different shade.. I think if something isn’t in stock maybe say it’s sold out on the website? However, hair is thick root to tip and very little shedding. Can dry out quite quickly but could be resolved with daily oil..
14 août 2025
Réponse de I'm So Pretty Official
Hi Izzie,
Thank you for your order and for taking the time to share your experience with us. We sincerely apologise for the inconvenience caused by the item being unavailable in your chosen shade. We understand how important it is to receive exactly what you order, and we will review our website listings to ensure stock levels are clearer going forward.
We are, however, very pleased to hear that you are satisfied with the quality of the hair, noting its thickness and minimal shedding. We also appreciate your comments regarding maintenance, and our team is always happy to provide aftercare advice to help you get the very best from your extensions.
Your feedback is extremely valuable to us as we continue to improve both our service and products. Thank you again for choosing I’m So Pretty — we look forward to assisting you in the future.
The I’m So Pretty Team 💖
If 10 stars was available I would give…
If 10 stars was available I would give these girls 10!
Been going to laura for years for my hair and wouldn't go anywhere else best hair ive ever had highly recommend to anyone who is looking for hair extensions.
Love my visits to the shop! Want to say thanks to laura, zoe and sadie
18 août 2025
Réponse de I'm So Pretty Official
Hi Jodie,
Thank you for your wonderful feedback. We are delighted to hear that you have been so pleased with your hair and the service provided over the years. Your loyalty and recommendation means the world to us.
We will be sure to pass along your kind words to Laura, Zoe, and Sadie, who will be very pleased to know their work is so appreciated. We look forward to welcoming you back to I’m So Pretty for your next visit.
The I’m So Pretty Team 💖
Absolutely stunning hair
Absolutely stunning hair. My daughter is thrilled with her new locks
5 août 2025
Réponse de I'm So Pretty Official
Thank you so much for your lovely feedback. We’re delighted to hear that your daughter is thrilled with her new hair — that’s exactly the confidence and joy we love to bring to our clients.
We truly appreciate you choosing I’m So Pretty and look forward to welcoming you again soon.
,
The I’m So Pretty Team 💖
Good customer service, friendly
Ordered from this company before and the hair was great. so I tried it again and unfortunately the hair was of really bad quality, shedding, stringy, and knotting together. I notified them about these issues and they got back to me asap and replaced me with new hair. I have only just had the new hair fitted so will keep an update! But you can’t fault their customer service! They was super friendly and got the issue resolved quick.
4 août 2025
Avis spontané
Réponse de I'm So Pretty Official
Hi Alisha,
Thank you for sharing your honest feedback with us. We’re truly sorry to hear that your recent order didn’t meet the high-quality standards we pride ourselves on, but we’re very glad our team was able to resolve the issue quickly for you.
Your satisfaction is so important to us, and we’re delighted to know you felt well looked after throughout the process. We hope you enjoy your new hair, and we’ll be here every step of the way should you need any further support or advice.
The I’m So Pretty Team 💕
Best hair extensions- staff soo…
Best hair extensions- staff soo knowledgeable - delighted with my hair and wouldn’t go anywhere else now 💕
26 juillet 2025
Avis spontané
Réponse de I'm So Pretty Official
Thank you so much for your wonderful feedback. We are delighted to hear that you are pleased with your hair extensions and that our staff’s knowledge and expertise made your experience so positive. Providing the highest quality service and results is always our top priority, and it’s rewarding to know we’ve achieved that for you.
We truly appreciate your loyalty and look forward to welcoming you back to I’m So Pretty again soon.
The I’m So Pretty Team 💕
ABSOLUTELY AMAZING !
ABSOLUTELY AMAZING !! Best hair extensions ever ! Best colour match of a picture would definitely recommend them to anyone x
19 juillet 2025
Avis spontané
Réponse de I'm So Pretty Official
Thank you so much for your wonderful feedback. We are delighted to hear that you’re happy with your extensions and the colour match. Your recommendation means a the world to us, and we look forward to welcoming you back again soon.
The I’m So Pretty Team 💕
The most luxurious healthy…
The most luxurious healthy feeling/looking hair the quality of the hair is insane and the colour matches are perfect
17 juillet 2025
Avis spontané
Réponse de I'm So Pretty Official
Thank you so much for sharing this amazing feedback with us! ✨ We’re absolutely thrilled to hear that you’re loving your new hair — from the luxurious, healthy feel to the flawless colour match. Our goal is always to give you that “I’m So Pretty” confidence, and it makes us so happy to know we’ve done just that for you. 💖
Enjoy your gorgeous new look, and remember we’re always here if you need any styling tips, Aftercare advice, or colour guidance in the future.
The I’m So Pretty Team 💕
Worst hair I’ve ever received
Worst hair I’ve ever received, from the day it was fitted sheds so bad! Was supposed to be 200g felt no more than 150g and now feels like 100g
I dread washing my hair as the hair feels like gum when wet I have never had this before in extensions with any brand, I tried this brand (weft and 50g nanos) on myself to trail as a back up brand for clients thinking this brand would be better than what I am currently using as it is more expensive and safe to say I am extremely unhappy with the quality I don’t even have to brush it and theirs hairs everywhere! I’ve been wearing extensions for years and tried multiple brands and never had this issue! I wasn’t even going to leave a review but this hair is terrible!
What makes it more annoying I’ve never went without extensions to even send them back which I shouldn’t have to do after spending £500
12 mai 2025
Réponse de I'm So Pretty Official
Hi Alannah,
Thank you for taking the time to share your feedback. We’re truly sorry to hear you’re unhappy with your experience.
The issues you’ve described are not the standard we aim for, and we take your concerns seriously. We were surprised to see your review, as you are one of our trade customers and we hadn’t heard from you directly about these concerns.
We have sent you an email so we can speak directly to understand what has happened and see how we can help, especially as you are still wearing the hair.
We would really like the chance to discuss this further.
I’m So Pretty 💕
The girls are what make this…
The girls are what make this experience, they always make you feel welcome like you’re at home with your family! They are so welcoming and experienced! The shop is always spotless and smells gorge! And you walk out feeling a million dollars with the best extensions ever! X
18 juin 2025
Avis spontané
Réponse de I'm So Pretty Official
Thank you so much for this gorgeous review! 💕
It means the world to us that you feel so at home when you visit — that’s exactly the experience we want for every client.
The girls will be so happy to hear your kind words, and we’re thrilled you’re loving your extensions. Can’t wait to see you again soon for more glam and good vibes!
I’m So Pretty 💕
These are a five star I get the 20inch…
These are a five star I get the 20inch Brazilian I have just bought my second set as my first ones lasted over 2 years the are amazing quality and the look fabulous I love them thanks am so pretty x
21 mai 2025
Réponse de I'm So Pretty Official
Thank you so much for your lovely review Vicky! 🌟 We’re thrilled to hear you’ve had over 2 years of wear from your first set of 20” Brazilian extensions! — that’s exactly the quality and longevity we’re proud to offer.
It means so much that you’ve come back for a second set. Thank you for your continued trust and support!
I’m So Pretty 💕
Best quality hair all the girls are…
Best quality hair all the girls are lovely and always look after you 🩷🩷
5 juin 2025
Avis spontané
Réponse de I'm So Pretty Official
Thank you so much for the lovely words Keira! 💕 We're so glad you love the quality of our hair and feel looked after by the team — that’s exactly what we aim for every time. Can’t wait to see you again soon!
I’m So Pretty 💕
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