INDIGO SUN RETAIL Avis 140

I brought 50 mins only used 10 had a breast cancer scare so I didn’t go for a while went back now summer is comin to use the rest of my minutes I PAID FOR and they told me I can’t after a year they expire which is a rip off would never waste my money here ever again YES WASTE BECAUSE I CANT USE WHAT I PAID FOR ABSOLUTE RIP OFF OF A SUN BED SHOP scamming sun bed shop

After months of hospital treatment, I was given the all clear to go on holiday before my next operation in June. I visited my local branch who informed me my 96 minutes had expired the day before. Had I known it was when you bought the minutes package not the last time you went on the sunbed, I would have contacted them to inform them. After contacting head office and being told by Erin there was nothing they could do as company policy states the don’t reinstate expired minutes. Even if they had met me half way I would have felt slightly better. Customer service is appalling and in future I will be using a different sunbed shop. Looking at the reviews online this is not a one off and should be a warning to others. Can I just add the 2 girls working in the shop were lovely .

Tilly was very helpful today explained everything clearly will definitely go back. Facility very clean and welcoming.

I changed to glenrothes indigo sun a couple of year ago its amazing the staff are friendly specially i think its mel & ann work during week one had long browm hair one long dark! They get to know there customers and make u feel very welcome & only one iv went in that theres 2 staff always happy and chat away! Excellant customer service & people skills

This disgusting 🤢 this woman tried to flirt with my girlfriend and chat up my woman and spread lies about me and used my data of the system to pleasure herself…disgusting needs formally complaining about… Indigo sunbed shop Mere Green want to do nothing

£46 of credit wiped off and they don’t make it clear when you book. Advised to email the HQ to explain I had been ill and to look after a parent who since passed away.
Erin from the Stirling HO said the policy is the policy so no your money has been simply taken by the company. This practice should be illegal. They don’t even let you no your credit is expiring. Sad another uncaring money grabbing company. AVOID!

Senior management and mangers bully staff who have children on zero hours contracts with threats of no shifts and even dismissal if they don’t do shifts that they are unable to do due to having small children

Always very poor customer service which is shocking as you literally spend 2 minutes at the desk(except only 1 girl) I would like to raise a hygiene concern about the standing solarium machine. The handle that customers need to hold does not appear to be cleaned regularly. Every time I use the machine, the handle feels slippery, likely because previous customers have touched it with tanning creams on their hands.

Wilford Lane Nottingham shop has some of the rudest workers. They never smile or engage in friendly chat such at when i ask if they are okay they just say yes and dont ask if i am. They always sit on their phones and scowl at you when you walk though the door.

As an ex sunbed shop worker i like to wipe the beds down after to help out but i wont be doing it anymore. My beds 80% of the time are dirty when i enter the room.

Management really need to sort the attitude and customer service out in this shop.

My daughter loves this place (Hemel Hempstead)

If you are 15 but look 18 and want to hire a bed, this is the place for you!

Superb.

To save money - I bought £40+ worth of sunbed credit in the Indigo shop as I am normally a regular customer. I visited again today, after a while, only to be told that the remaining £36 of credit was nolonger available, as it has been twelve months since I paid. So, if you pay £40 in Sept you only have 12 months until the following Sept to use ALL the credits or they delete the lot - you loose everything! All the remaining credits and the monetary value. Gone… I was going to explain that my brother had died and my mother had been ill etc. But I could tell that the girl serving wouldn’t want to know. After years of custom - I’m never going back.

Absolutely crazy that they dont have a toilet available .. its a basic human right lol if im paying money to use the sunbeds why cant I use the toilet? Madness. The girl expressed the toilet is only available to staff and directed me to subway next door. In this day in ages thats actually so ridiculous. Definitely puts me off continuing to go here. Very strange

My local salon doesn’t seem to go for the customer friendly focus -I got fed up and changed my mind about a session when told max permitted time was 6 mins and I can’t ignore their advice?!!!

Is it compulsory to be rude to be employed at Indigo sun Wollaton? The girls are so unfriendly and unhelpful. It makes me never want to go again! Come on indigo sun, teach your staff to be pleasant to customers. After all they would have no job if the customers went elsewhere.

Disgusting behaviour , The staff confused me with 5 different people on the system and said that i have no minutes after purchasing a course of 60 minutes a few days before , i explained and showed proof that i had purchased a block on a bank statement and it’s impossible for me to have used the 60 minutes she continued to waft her hands in my face and started getting aggressive and loud which is completely out if order and unprofessional i will never ever visit this place again will be making a complaint both girls also refused to give their first name .
Sheffield archer lane

Emily and Chantelle, ( York) wow so knowledgeable advice given second too none . Personality wise AMAZING . If you are in need of some leccy beach and banter with hours topped up and lotion bought these two magicians are the ones too meet . Really enjoyed the experience and will definitely tell others of my experience. Thank you both .

Attended the Sutton in Ashfield branch a few times and in all occasions the two girls in the desk were horrible.

Upon one of my first visits I asked them for a tan accelerator that would make me look tanned faster but not with bronzer in she advised me on a brand and I paid for it. After leaving the shop all I can describe was it looked like I applied fake tan it looked horrible. To my shock it was a bronzer and I looked like i had a dodgy spray tan.

The second visit I asked about the previous visit and why it was a bronzer they looked at me like I was an alien and said “ oh yea it’s a bronzer. “. I explained I don’t want that but they just laughed it off.

The last time I visited the shop staff were out front sunbathing and eating chips. Bear in mind it’s only the the girls working no one manning the shop so any one could have down any thing. Really rude and stuck up to my friend. Yea keep my remaining minuets I’m going back to my old shop were they are friendly and not bratty bitchy girls.

DO NOT WAIST YOUR MONEY

This was the first that’s I’ve wanted to go for a sunbed due to a lot of anxiety which I’ve finally build the confidence to go, however when my mate and myself went in there at 22:15 bare in mind they close at 22:30, we went in and the two girls stared at us blank in the face did not say anything and then finally asked us how long we wanted, I told them the minutes and the blonde girl threw the cleaning equipment onto the floor in a hissy fit, very unprofessional and made both of us uncomfortable for our first time going to a sunbed show, hopefully this negative review will knock some sense into that uptight brat

Awesome customer service from 2 main lady’s that have worked there quite a while, always there to help when you need it, I cannot fault the customer service or the beds, absolutely amazing! I used to be a tanning consultant my self and I can honestly say these are the best beds I have used. I normally do 20 mins on a bed and I can barely handle 15 on these beds which is great! And I also looove a hot bed. Fully fully recommend.

Horrible, racist to gypsys and travellers and horrible customer service.