We've been really pleased with the level of service from the team at Insight Systems. Whenever we've needed support, they've been quick to respond, easy to get hold of, and genuinely helpful in sortin... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Having been bitten by more than one photocopier/printer company, we decided to switch to Insight systems. We’ve been with them now for a few months and I can honestly say we have not been disappointed... Voir plus
L'entreprise a répondu
Mark Sandhu, our account manager, and the team at Insight are trusted partners of our growing business. Supportive for both planned expansion and emergency breakdowns. As a 24 hour business, we c... Voir plus
L'entreprise a répondu
Insight are great! Highly recommended. They are quick and responsive to support requests and the field techs are friendly and very knowledgeable. They went out of their way to make the transition from... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de photocopieurs
- Service de réparation de photocopieurs
- Service de location de matériel de bureau
- Service de réparation d'équipement de bureau
- Fournisseur de matériel de bureau
- Fournisseur d'équipement d'impression
Écrit par l'entreprise
A privately owned business operating since 2003 offering our clients a consultative focussed approach using a multi vendor platform of "best in class" product to ensure the right fit for their needs. Including a strong focus on the environmental and commercial requirements goals of modern organisations. Providing a fully automated Managed Print Services solution, with very high levels of customer services ensures their photocopiers, printers, scanners and supporting software operates effectively
Our Accreditations
Écrit par l'entreprise
- Cresent Purchasing Consortium Framework supplier
- We are an approved Cresent Purchasing Consortium Framework supplier, which is recommended by the Department for Education. Demonstrating that we have gone through rigorous checks to ensure all guidelines are being achieved.
- The Managed Print Services Association Award (MPSA)
- This is a global, independent organisation dedicated to advancing the MPS industry. This leadership award recognises providers that demonstrate excellence in customer engagement, technology, service delivery, and innovation.
- NEPA 3 Supplier
- This framework enables Higher Education and the wider public sector to buy goods and services. Supporting members to purchase responsibly, cost effectively, and compliantly. Providing added-value services to benefit the HE procurement community.
- Procurement Services
- This Department for Education-recognised framework offers a compliant and efficient procurement route for schools, academies, local authorities, and other publicly funded organisations. Through the framework, Insight Systems will continue to deliver innovative print technology, managed print services, and tailored solutions designed to reduce costs, improve efficiency, and support sustainability objectives.
Coordonnées de contact
Insight House, Nepicar Park, London Road, TN15 7AF, Wrotham, Royaume-Uni
- 01732 880600
- info@insightsystems.co.uk
- www.insightsystems.co.uk
4,7
Excellent
69 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Best printer Company
We have been using insight systems now for many years now but the team are always very helpful and quick to action anything we need. Especially Daren!
Team 4PL
7 juillet 2025
Avis spontané
Réponse de Insight Systems
Thank you for such great feedback, Elliot! We are extremely grateful to you for sharing your experience with us, and as always, we're very happy to help!
Best regards,
Customer Support Team
Money-saving change and great service.
We changes our supplier to Insight last year because it was an attractive deal, in particular saving our charity money. The installation and set-up on our IT system went very smoothly and the copier has been trouble free ever since. It's a versatile copier with easy to read guidance on-screen and intuitive controls. Insight have done everything they promised us and we couldn't have asked for a better level of service.
2 décembre 2024
Avis spontané
Réponse de Insight Systems
Hi John,
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that the transition has been beneficial and has met your expectations. We appreciate your feedback and will be sure to share this with our team! We look forward to continuing to assist you moving forward.
Best regards,
Customer Support Team
Insight have been nothing but excellent…
Insight have been nothing but excellent to deal with from initial order, installation and follow up customer service. I would recommend this company to any business wanting a printer/copier in the future.
4 juillet 2025
Avis spontané
Réponse de Insight Systems
Hi Caroline,
Thank you so much for taking the time to leave such a positive 5-star review. It's much appreciated, and as always, we're happy to help! We're delighted that you would recommend us too, thank you.
Best regards,
Customer Support Team
100% our Go-To Managed Print Provider!
We've worked with Insight for some time now, and genuinely nothing but impressed.
We look after the IT services for numerous schools, for which I am the business unit head and the one weak point our Education customers had was always their managed print solution. Either it was too costly, unreliable or the end user support on offer was woefully lacking.
From our first customer migration to Insight, the whole experience really has just been a breath of fresh air. Superb devices, typically always brand new (not refurbished/redeployed), extremely competitive lease and service costs (and willing to further negotiate and work with potential customers to win business, unlike many of their competitors) - but most importantly once the devices are installed and configured, Account Manager contact and technical/on-site support really is just peerless! Needless to say their credentials also speak for themselves, being authorised partners with the leading MFD manufacturers such as Ricoh (Premier partner and Gold Customer service certified), Kyocera, Konica Minolta (Advanced partner), Toshiba, Brother, as well as Papercut!
It's knowing that the team at Insight are still there for us and our customers once the dotted line has been signed is what is really key for us, and the main reason we continue to work with them, and will do ongoing.
Special mention must go to Insight's Account Manager - Matthew Fassett - a super guy and 100% no-pressure selling, it is nothing but a pleasure to be dealing with him when we are looking at new solutions for our customers, or when we do have any issues or questions that need addressing.
1 mai 2025
Avis spontané
Réponse de Insight Systems
Hi Paul,
Thank you so much for taking the time to leave such a detailed and positive review. We're very grateful for your feedback and look forward to continuing to partner with you moving forward!
Best regards,
Customer Support Team
Réponse de Insight Systems
Hi Richard,
Thank you so much for taking the time to leave a positive, 5* review; we're very grateful and, as always, we're very happy to help!
Best regards,
Customer Support Team
Would thoroughly recommed this company
Very good from initial contact to instillation. Kept informed throughout the process and are always on the end of the phone if we have any enquiries. We have never had any issues with any of our copiers since they have been installed across all of our sites. Teachers really like that copies are on hold until they are ready to get them from printers.
4 juillet 2025
Avis spontané
Réponse de Insight Systems
Hi C Collingwood,
Thank you so much for taking the time to leave such positive feedback; we are extremely grateful. it's fantastic to hear the secure release is a key feature that the teachers like too!
Best regards,
Customer Support Team
Highly recommended for any business looking for quality products and exceptional service.
I have worked with Insight Systems for several years now, and their service continues to exceed expectations. From the very beginning, they've been responsive, knowledgeable, and committed to providing us with the best copier solutions tailored to our business needs. Beyond the machines themselves, what truly sets Insight Systems apart is their customer care, Their team genuinely cares about our operations and takes the time to ensure we are copier/printer trouble free and they're always just a phone call away.
Highly recommended for any business looking for quality products and exceptional service.
4 juillet 2025
Avis spontané
Réponse de Insight Systems
Hi Erica,
Thank you so much for taking the time to leave such a detailed and glowing review. We're very grateful for your feedback, and as always, we're very happy to help!
Best regards,
Customer Support Team
I contacted them regarding and issue…
I contacted them regarding and issue that where a third party gave me some recommendations and questions to ask to insight. The email response I had was a question back with no name or title of the person replying so had no idea who I was speaking to.
On top of that, the way the agent talked to me was rude as if he didnt not have my time to reply, resolve the issue or whatsover, moreover, we are not IT talents so i am not expected to know this otherwise I wouldnt have contacted them.
Overall, very poor communication skills and should revisit communication styles with their clients.
17 mai 2022
Avis spontané
Réponse de Insight Systems
Hi Oscar,
We haven't supplied IT services in our history as a business and believe this to be a case of mistaken identity.
If this feedback relates to another business with a similar name, we’d be grateful if you could double-check and update your review accordingly.
If you don't believe this to be the case, please contact us at cs@insightsystems.co.uk
Best regards,
Customer Support Team
Experiencing awful customer service
Experiencing awful customer service, and my query is unresolved 12 months after first raising it with them.
I would not normally react and review like this but the company have now had an enormous amount of time to resolve my issues.
I would not recommend at all.
10 mai 2018
Avis spontané
Réponse de Insight Systems
Hello Donna,
We’re sorry to hear of your less than satisfactory experience with our company and hope you will accept our sincerest apologies.
Being known for our great customer service, it came as a surprise, and we would like to make things right.
We will be reaching out soon, and you should get a call from our customer service team to determine how we can provide you with a solution that makes you smile.
We value our customers’ opinions and would like to thank you for bringing this to our attention.
Yours sincerely,
Mike Smith - Financial Director
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.