Ison Harrison Solicitors Avis 

Our experience with Ison Harrison has been extremely stressful and disappointing. We were assigned a solicitor who, in our case, provided information that turned out to be inaccurate on several occasions. As a result, we incurred unexpected additional costs of approximately £6,500 during our house purchase.

Following this, our case was passed to another solicitor. After completion and moving into the property, we were contacted two weeks later and informed that there had been a calculation error and we now owed a further £1,083. We challenged this, as the mistake was not ours. The complaint was escalated to a manager, who advised us to contact the Ombudsman, which we have done and are currently awaiting a response.

While waiting for the Ombudsman’s outcome, we then received an email stating that if we did not pay half of the amount within 7 days, the matter would be passed to an external agency, which could affect our credit rating. We have attempted to contact Ison Harrison multiple times by phone and email following that message, but we have not received a response.

This entire situation has caused significant stress after what should have been a positive milestone. Based on our experience, I would strongly recommend ensuring that all costs are clarified in writing and that you request clear confirmations at every stage. We are hopeful the Ombudsman will help resolve this fairly.

We were directed to Jen Bateman at Ison Harrison when selling our business unit. Jen was extremely prompt and very professional while dealing with it all. We used the electronic system to sign and complete all the paperwork. I can’t thank her enough for the speed and attention she gave it which I’m sure completed the sale process speedily. Thank you very much. Amanda

Leashia in the Otley office handled a property sale for us. Great service and good communication, I would recommend.

Michelle and Liz from the castleford branch were so good when we moved house. It was not straight forward at all and they were helpful and reassuring all the way. Even politely replying to my thousands of emails!
100% would use them again and recommend them

Ben and Charlotte did a stellar job and made a stressful situation more bearable which is important for me as i am neurodivergent and very much a stress head. I would certainly recommend them both if you want the job done properly, speedily and professionally. An excellent service was provided.

Myself and my wife Emma have just purchased a new house and both Kirstie Blinkhorn and Charlotte Asquith have looked after us through the whole process.

From start to finish they have been unbelievable. Nothing was too much and even with all my silly questions, the constant help, updates and feedback made the whole experience stress free......especially as we was getting married at the same time too.

A customer service experience with 5 stars throughout and i wouldnt hesitate to continue to use Ison and especially both Kirstie and Charlotte again. Absolute credit to the company.

Thank you from Darren & Emma Davy

We dealt with Sarah Smith and Leaisha Chapman at Ison Harrison for a recent house sale. From the first appointment to the last, we found both ladies very helpful and informative. No query was too small. They instilled confidence in the process and they kept me fully up to speed with the position and communication from the buyer’s solicitor, Ison Harrison fees were very competitive, would recommend due to excellent service we received

Would absolutely recommend Ison Harrison solicitors. We used them for the sale of our late mums house after the one recommended by Purple Bricks gave us terrible service. Claire & Somia went above &beyond, answering all our queries & dealing with everything promptly. 100%recommend.

Liz and Michelle have been nothing short of amazing when it came to selling our home & buying our new one! Liz was on top of everything from day 1 and applied pressure where it was needed to make sure everything went smoothly. They always explained everything to us clearly & in a way that was easy to understand. On top of that, they’re both lovely people & we would highly recommend them if you’re looking to sell or buy property.

Terri-Anne has been incredible throughout our property purchase. Very professional, knowledgeable and responded in a timely manor.

Would highly recommend.

We recently used Ison Harrison Solicitors for the sale of mum’s bungalow, Michelle Brawn & Liz Bell were always and very professional, helpful and informative, a phone call away, for any guidance needed. Highly recommend them, they made the whole process so easy. Thank you for reaching our goal the completion was pain free dealing with you both, fantastic service.KG

I used the family legal department at Leeds and I cannot speak highly enough of the great team of Lawers at Ison Harrison.
From start to finish they handled my case with dignity and professionalism.

Both Sarah Smith and Leashia Chapman pulled out all the stops to arrange my purchase and sale completed on the same day. I cannot thank them enough for their concerted efforts, and personable approach, especially close to the exchange date, when things were still very much in the balance. Great effort, and thanks again

I Would highly recommended Ison Harrison and David Harrison if you need a solicitor when buying or selling a property, I have used Ison Harrison both selling a house and buying a house this year and on both occasions they were absolutely faultless.

Charlotte Asquith at Ison Harrison Leeds has been amazing & is the only fully positive service we’ve had throughout our selling & buying process. She’s been patient with me when explaining things & when I have my quick check in calls & is just generally lovely to deal with.

Thankyou Charlotte x

I used Ison Harrison to look over a settlement agreement. They were able to do this on the same day that I emailed it to them. I am very pleased with the efficiency and professionalism and would most certainly use them again.

3rd time we've seen this solicitor about wills and probate at the Crossgates office. Every time he has been rude and dismissive. Would never use again he upset my elderly father by using legal terms he didn't understand which ended up with him being confused

A fantastic conveyancing service - we were very well looked after by Emily Jemison and Zoe Harris at the York Office. Nothing was too much bother, communication was very good and their work ensured a very quick sale - exchanged and completed within six weeks. Worked very well with our Estate Agents - Nathan Manning at Churchills (York).

I had a few changes of staff in selling my home but this was communicated well.
Despite some issues with the land registry regarding the sale of part of my garden shortly before I put the house in the market, everything has gone seem Lesley since and staff (Natalie and Olivia) were very understanding of a difficult situation and more than helpful with my lack of IT skills! Thank you

Don't use this company and if you see their name in your chain, walk away.
They have held up exchange on our chain for two months for nothing.
Emailed enquiry responses to the wrong set of solicitors multiple times(not ones involved in the purchase at all)
When we eventually managed to forward responses to the correct solicitors they left multiple points unanswered and are now refusing to respond to the outstanding points, despite being asked by all parties involved over multiple weeks, instead sending contracts out for signing ignoring the requests (one of these requests is the TR10 form).
Incredibly frustrating and unprofessional, avoid at all costs.
I think these positive reviews must be bots, as this firm is unable to click reply all to an email.

Update to this review two weeks later: our chain has now collapsed due to Ison Harrison refusing to respond to enquiries sent in June when they have 'already sent everything' (they have not one of the items missing is the draft contract). Do not use, they don't care if there are time constraints elsewhere in the chain or for your circumstances. They also lost some of the paperwork their client provided them with (certificates etc) then lied about what was causing delays to responses.
If I could give them no stars I would.