ISX Financial Avis 33

would like to share my honest experience.

I became involved with the online gambling operator TrueLuck Casino, which, to the best of my knowledge, has been offering services to players in the Netherlands without holding a valid licence. In total, an amount of €22,480 was processed through payment channels connected to ISX Financial.

After extensive communication efforts and cooperation involving both parties, I eventually received a partial refund of €14,928.60 in February. However, an outstanding amount of €7,537 still remains unpaid. For several months now, my attempts to obtain further clarification or resolution have been ignored. Emails have not been answered and no meaningful response has been provided.

Given the circumstances and the reports that were made regarding the merchant’s activities, I expected that payment processing related to TrueLuck Casino would have been suspended pending further review.

To verify the situation, I created a new account with the same operator last week. To my surprise, payments still appeared to be processed through the same channels. In my opinion, this raises serious compliance concerns and is very concerning.

Furthermore, I would like to inform you that I am already in contact with relevant European supervisory authorities, including the European Banking Authority (EBA), the European Central Bank (ECB), Europol and the European Anti-Fraud Office (OLAF). I trust that all financial and regulatory obligations have been properly fulfilled. It is now up to your organisation how you wish to proceed with this matter.

In light of the above, I respectfully request that ISX Financial carefully review this matter and arrange the return of the remaining outstanding amount of €7,537 so that this situation can be resolved properly and completely.

URGENT: you did helped out other people by contacting the merchant. Asked all tranactions to help. You never offerd this help to me.. im still waiting and will keep posting

Well after your answer, i still dont have the help i was asking for. Send you more dan 35 emails en recieved 0 response! I ask you to contact the merchant for me because they ignore me. All im asking is you contacting the merchant.. your name is the money provider sending it to the merchant! I have it Black on White on my bankaccount.. so i ask you contact themetchant and help me with sending a message to them.. thats all

I can send proof your name is on it , if you respond to your emails you would know that

If hope and enthusiasm I applied for an account with this company to integrate their Paid By Bank product into my site. I was open and transparent as to the trading style and got a congratulations email. After what is now a week later and several calls to their London based number supplied through the FCA website, I was diverted to a receptionist in Cyprus.

A very pleasant and polite lady, who informed me each time she would pass on my messages. After further chasing I received a mail through the ISX dashboard on my new account to apologise for the delay. They were now reviewing the account previously accepted without any trading and would access with my set up details shortly. Having not heard for some days since I sent another message this morning. WHen I went to check the account this afternoon my password is no longer recognised.

I called the Cyprus again and was told that there was no one available and that she would pass my message on.

The issue here is not whether my business was acceptable to them but the way they have behaved towards what until at least today was a customer. I will now have to inform the platform that offered their service for integration and go back to the drawing board.
It seems even when you are transparent with people they still find ways of not treating you with customer care. We are a new skill based game of chance and hoped we could have done some good for the people of the UK.

ISX Financial presents itself as a highly regulated institution with a strong focus on fraud prevention and compliance. In practice, however, it appears that this protection mainly applies to their own account holders and not to victims who make payments through their infrastructure. In my case, payments were processed for an unlicensed gambling operator, which raises serious concerns about the execution of their KYC, AML, and duty-of-care obligations.

My bank has confirmed that for these open-banking transfers, no recall or chargeback is technically possible and that only the beneficiary can initiate a refund. This makes ISX the only party that can effectively reach and hold the account holder accountable. Despite this, responsibility is largely shifted away from them, even though their payment infrastructure was used in connection with potentially unlawful activities.

Furthermore, ISX does not respond substantively to the facts and legal arguments I raise. Instead of addressing the concrete compliance and duty-of-care issues, I receive generic responses and standard references, without any indication that my specific situation is being meaningfully assessed.

Without suggesting that ISX is knowingly involved, it is reasonable to expect that a financial institution, when faced with clear indicators of potentially illegal activity, responds not only formally but also substantively, investigates its account holder thoroughly, and communicates transparently about the actions taken.

This is not a standard refund request, but a compliance and potential fraud matter. Moreover, it concerns a financial loss of more than €20,000, which further underlines the seriousness and urgency of this situation.

Their response:

“We are the payment processor and our responsibility lies with our account holders and not the payees of them. We are therefore not obligated to assist you directly as you are not our customer.

We cannot guarantee that the merchant will reply to or refund you. This is merely a good will attempt.”

This response limits ISX’s role to a purely contractual relationship and ignores its broader legal obligations as a regulated financial institution. Even without a direct customer relationship, ISX remains responsible under AML, KYC, and duty-of-care regulations to prevent and investigate misuse of its payment infrastructure. Presenting its actions as merely a “goodwill attempt” is legally insufficient and inconsistent with its role as a financial gatekeeper.

If anyone has additional insights, experiences, or comments related to ISX Financial or similar situations, I would greatly appreciate hearing them. Any information or perspective that could help clarify this matter or support further action is very welcome.

In my years of working with ISX Financial, they were great to work with, professional and always there to support wherever necessary.

Would recommend working with them and you will appreciate their hands on support.

Mais de tres anos com o dinheiro bloqueado na conta flyyk, você entra em contato e te responde que está em revisão, revisão de anos? Mais de 1500.00 Euro perdido, só pra constar só padre em igreja católica então é dinheiro importante pra mim , isx nunca respondeu a uma email

Scam company. They worked with Juicyfields.io - an international Scam that got discovered and stopped by Europol, all money from investors were stolen unfortunately.

I have screenshots of all SEPA payments sent to the scammer bank at ISX as well as emails exchanged with their support members denying to help with any recovery and to dispute this in a civil manner.

Einige In Deutschland nicht lizenzierte Online Casinos, sind Kunden bei ISX.

Ich hatte versucht über über meine Bank die überwiesen Gelder zurück zu fordern, teils wurden diese aber von den ISX Kunden nicht oder nur teilweise beantwortet.

Auch persönlicher Schriftverkehr mit ISX war wenig konstruktiv, da ISX, auf meinen nicht vorhandenen Kundenbeziehung verweist.

Ich finde es sehr grenzwertig, dass ISX, zahlreichen Kunden dazu verhilft illegal empfangene Gelder zu empfangen.

Sämtliche Kunden hätten niemals, Geldkeistungen aus Deutschland empfangen dürfen, da diese Betreiber keine gültige Lizenzen für Deutschland besitzen.

Gelder hätten auf deutsches Bankkonto erstattet werden müssen, da sollte man auch mehr Druck auf die Kunden ausüben, wenn sie illegale Leistungen anbieten

SCAM company. You can deposit money until the moment you try to pay for something or someone. Then they suspend your account and ask for imaginary and not existant documents which is impossible to provide- recipients id, recipients bank account statemnt and so on. Why third party should provide any documents at all? nobody would agree. Got my money back only after submited a fraud report to my original bank from which toped up this account. Never again.

Geld nie angekommen.Gebühren aber 3-fach gebucht.

Very inspiring and forward-thinking company. Very pleased with their services and products.

I am fortunate to work at ISX Financial. I get to experience the company from the inside. First of all, the board really cares about the safety of our clients and their discretion. Then there is the organisation which is top notch. From the sales team, to onboarding, to sales, to product, to marketing, to Dev. and compliance. All teams work really hard to improve the experience for our customers on a daily basis. Challenges are always there. But with this group of people, we always overcome them.

Habe eine Sofortüberweisung getätigt - Geld ist nie angekommen und keine Rückbuchung erhalten

Regret investing in such a dodgy company

VORSICHT BETRUG

Am 28.06.2024 hatte ich eine Sofortüberweisung von meinem Bankkonto initialisiert. Diese wurde über den Dienstleister: ISX Financial EU PLC getätigt. Das Geld wurde Ordnungsgemäß vom Konto abgebucht. Dies wurde sogar durch eine E-Mail mit dem Zahlungsempfang durch die o.g. Firma Bestätigt.
Leider ist diese Zahlung nie da angekommen wo sie hin sollte. Jetzt warte ich seit 3 Wochen auf Klärung, aber selbst der Empfänger an den die Zahlung gehen sollte, bekommt lt. Support keine Rückmeldung.

I ask my family to help me to sent me the money cause i lose my house if i not pay until the day 1 of march ( today) i receive the payment 3 days ago , sent all the document and information but nothing the instant transfer is pending since 2 days, i use flyyk is the same group and work like scam, im really sad and mad to live this experience and choice this financial institute

Professional company, Compliance is a bit tough, Customer support is fast and efficient.