Jarrolds Avis 

Absolutely disgusting service from Jarrolds - DO NOT SHOP HERE. We bought an item of furniture online and the delivery men took the packaging with them without our consent. We tried to return the item within a week and a half of the purchase as we changed our minds - as is our right. Jarrolds is refusing to take the item back because we don't have the original packaging, which is NOT OUR FAULT. We have spend nearly £1000 on this item, but we are being told we must keep it because the packaging was taken???? Horrendous. Unhelpful staff, against consumer rights. People can't afford to just buy something for £1000 and not be able to return it. Ignoring my calls and emails.

Came into look at Sofas and your sales lady Sarah could not have been more friendly and helpful.
She is a total credit to your business and reason why independent businesses like Jarrold’s stand out from the crowd.
Jane & Rich

Excellent customer service. A smooth exchange. Very happy to have found Jarrolds !

Lunch at Exchange Restaurant. Staff as lovely as ever and impeccable service. But, £18.00 for a very average bowl of tagliatelle and 3 tasteless meatballs was not good value for money. Felt a bit cheated! Very nice pizza, however. Come on, Jarrolds, you can do better!!!

I visited the pantry on a Sunday for the roast, I just wanted to leave a review for a particular staff member called Alicia. We had quite a large party and I paid in full for 6 roast dinners to use a discount, the order became a little confusing but she handled what I’d imagined was a little tedious and somewhat stressful situation so well, helped us out quickly - great customer service for a rather uncoordinated group 😂

I love the products in Jarrolds, gorgeous quality it is always a treat to get a parcel, well packed and full of luxury little pleasures, specially if you can not drive to Norwich regularly - even though the shop is so well the drive with its restaurants.
I had a small issue of missing items in my last order, I emailed customer services - within a minute!! I got a call and a resolution, I can not praise them enough, apart from the products which are all amazing, the service you receive makes you want to go back there and nowhere else. Beautiful shop. Thank you!

We selected two large pictures from the Norwich store, and asked for them to be delivered.The delivery arranged by Jenny the warehouse manager , went without a hitch. We found her to be polite and helpful, as were her delivery guys.
Both they and Bill in furniture, have gone some way to restore our faith in Jarrolds.

Ordered a few items- one was not in stock even though it let me pay for it. Was emailed the next day to offer an alternative. Unfortunately this went to my junk email, so I did not pick it up until a few days later upon me contacting customer service. It was all sorted out very very quickly and my parcel arrived promptly.

After our recent visit to Jarrolds in Norwich, I felt compelled to write about our experience. Walking into the store you are greeted by warm smiles from staff. As soon as you look as though you may need assistance, someone is there without being too overbearing. Nothing appears too much trouble. We shopped in many departments and every single assistant made us feel special. Even my `shop phobic' husband who usually drags his heels, enjoys going there, in fact Jarrolds is his first choice for shopping in Norwich. If you are looking for quality, choice or something special, served to you by people who care and all in lovely surroundings. Jarrolds is the place!

Myself and 2 friends had make up done by Eve at Chanel - it was fabulous - we all ended up with a different look and it was age appropriate. We felt a million dollars and would highly recommend.
Niki Bull.

First ever visit to this delightful Norwich department store and it was in our minds a really enjoyable relaxed experience, with vey helpful friendly staff. If you’re wanting a hands on personal shopping time and not just to sit on your tablet ordering packages through your letterbox pay a visit and keep the high street alive with independent shops.

We ordered bedding just before Christmas and did not expect to receive it until the New Year. I hesitated about placing the order due to mixed reviews, but could not get the Orla Kiely bedding we wanted anywhere else. Very easy ordering process.

The full order arrived two days later, before Christmas. Fantastic service.

Never had a problem with online shopping,just placed another order not sure it will be here before Christmas but that’s ok,will update when I receive my order 😊

ETA Thanks for the kind response but there is clear an issue with, amongst other things, OOS item remaining available for purchase online ie Items I ordered on Dec 10th (which, ultimately, Jarrolds did not have) are still appearing as available on the site one week - Dec 17th.

Placed an online order and chose an expedited shipping option.

After several days of no news, I chased the order and was advised the "slight delay" was due to one item being OOS. That same item is still available for purchase on the website.

I experienced the following additional issues with the fulfilled order:

One item had been substituted without any prior notice
One packet of food items was partially smashed
One item was rather short dated

None of this is acceptable. The box and contents all looked quite shabby - discount service at premier pricing.

I reached out to Jarrolds with an image of the substitute as I'd like to return that at a minimum. The response? "Please send us an image of the incorrect item..." An altogether clunky ordering and returns process.

Customer service staff are very polite but without improved systems in place, it is all a bit "damage limitation".

Always used this department store but not now as they no longer except cash so now go elsewhere.

Ordered a Christmas gift Lego set from Jarrolds as it was at a decent price & as a rule I like to support our last remaining department stores. However, 3+ working days after ordering they have cancelled due to a 'stock error'. Now, with pre Christmas rush, it is also out of stock at most other retailers. I have to pay £30 more for one of the last few available, at inflated prices. If Jarrolds had let me know within 24hrs, I would have ordered from Smyths slightly cheaper than them!
We wonder why UK department stores are closing down? Because they're not being run properly.

Fantastic service.
Ordered some French crisps that are stocked rarely in the UK; cheaper by 30% than local suppliers and delivery charges were ridiculously reasonable. Goods arrived within 3 days, fabulously packed to protect the crisps!
Will be a regular customer, couldn’t fault them

We recently attended Jarrold members evening to specifically purchase a Cole & mason spice carousel. There was only one of the larger carousels remaining which was on display. A sales assistant kindly said they would check for further stock however they dropped the display item and when they informed us it was the last one, upon checking one of the spice containers was noticeably dented. We pointed this out and they said that as it was already reduced they could only offer us a further £5 off the marked price. Not wanting an inferior product we asked if the paprika damaged container could be swapped for one from the smaller carousel set to which they had numerous stock, thus they could have sold the more expensive item - they refused, this request even though they were interchangeable. To our amazement, we then watched them put the damaged item back on the shelf, with no mark down for the damaged contents, & they left it in the box whereas before it was displayed. Clearly a ploy to sell damaged goods to an unsuspecting customer. Really angry & disappointed that a store we once held with high esteem would use these tactics. We recommend should you buy from this store you inspect your goods prior to purchasing. We are put off from using this store in future.

Fantastic lingerie department.
Knowledgeable helpful staff
Thank you for your help after a very stressful experience in another lingerie store

Ordered some Tom ford parfum , they sent me eau de parfum instead , when I enquired about returning it for the correct bottle they had sold out the day before , wether they never had it in the first place I will never know , the customer service reps were great and responded straight away , they issued me with a 15% refund which saved me sending it back for a full refund , I would use the company again , but had to knock a couple of stars off for the inconvenience but they did handle it well 👍