Jarrolds Avis 

Staff were helpful at the customer collections

I ordered a Smeg kettle online. Was kept informed throughout process and my order arrived for pick up at the Norwich store promptly. Staff were very polite.

Easy collection system but would have liked to have been able to add points to my loyalty card.

Shocking and so disappointed. Ordered a sofa in February and received it in mid September 2 months later than told and had to chase up several times to be told basically that the supplier doesn’t care.On arrival the footstool is the wrong colour, the seat cushion is too big for the chair, several plucks on the fabric, uneven padding and the chair is upholstered differently to the sofa.As you can imagine I am distraught and upset after spending £3500 I expected better. Went into the store with photos and now I’ve got to wait for someone to come out and look at it and wait another 12 weeks for the correct footstool and seat cushion.I am fuming at at this moment in time I just want it removed from my house. Have had superior service elsewhere in the past and I will never put myself through this nightmare again. Avoid at all costs unless you like poor customer service and dealing with a company that doesn’t care once they have your money.

What has happened to the Jarrolds restaurant on the 3rd floor. My mum and I both had a scone and coffee for the outrageous price of £12. The check out lady was unable to give cash change as no cash in her til, so we had to count out the exact coinage. The surroundings are shabby, the tables and crumbs underneath appalling and the striped carpet is filthy dirty and badly stained. You have now lost 2 of the small handful of customers you had. Never will we return to this disgraceful establishment which once used to be a very pleasant experience.

I have used the manicure team a few times this year, lastly 19 August and the service and quality of the manicurist is amazing. My last manicure, with normal polish still looks great over a week later of ‘normal life.’ The team are friendly and the experience is great, couldn’t be more pleased.

This is a lovely store with a wonderful selection of quality items from fashion to homeware. All the staff have always been friendly and helpful. Today, Sharon helped us with a purchase of cushions and bed throw she was absolutely lovely - many thanks.

Fantastic customer service and quick delivery. Our estimated delivery was listed as 2 weeks on the website when ordering our outdoor furniture in the summer sale. However, we had a lovely call 30 minutes after placing our order to say our order will be delivered less than a week later! The delivery guys were excellent and gave some great advice on maintenance of the furniture. They assembled the furniture set within 20 minutes and advised how to dissemble if we needed to. They were extremely friendly and professional and a great asset to the Jarrold team!

I was a little apprehensive about ordering as reviews are mixed. But it's a proper bricks and mortar department store and you can use Topcashback with them so I figured they are legitimate, just perhaps not as set up for online retail like other places.

The duvet I ordered was cheaper than anywhere else, dispatch was quick with Parcelforce tracking provided. I'm giving them 5 stars as there's no reason not to.

Accepted my order with stock showing, Less than 24 hours later cancelled my order as item I wanted out of stock. Basket case supplier!

Was a little apprehensive about ordering some cricket items from a non-specialist sporting shop but needn't have worried. Items arrived the day after ordering, precisely as expected and at an excellent price. Very pleased with the purchase and service.

Placed an order yesterday after receiving poor customer service.

Also, the item I purchased was £9 dearer than the manufacturer themselves. So I queried this.

Today, I got an email stating that the item I purchased was sold out and my order has been cancelled.

I think this may be a record for the number of issues I’ve had with 1 company and in under 24 hours.

I’ve contacted c/s who don’t really care. So I’m leaving some feedback on here to hopefully discourage people from spending their money at Jarrold. Invest in the businesses that want to do well and want to please their customers.

It doesn’t take a lot but means a lot to be on the receiving end of good c/s.

We ordered some Denby white crockery online. The price for the products was good and they were in stock. They arrived in good time exceedingly well packed and there were no breakages. They were the best packed items I have bought online. So overall very pleased with the experience and would use them again.

Had a hamper gift arrive for xmas and was delighted by the quality and individuality of the items. Decided to look at their deli shop online and succumbed to ordering a dozen items..

Swift comms told me one was out of stock and wouldn't be charged. The rest on their way, which took 24 hours to complete it's journey. Excellent packaging, am very pleased with all the experience. Will use again.

I received an order online that included a pair of boots that were faulty. On returning them I sent a written letter that included details of the fault (as was requested on their returns page... hello dark ages). Just checked my statement to see that they have only refunded the amount totalling the items I returned and not the £13+ that signed for postage cost because of the heavy boots. Like others, I ordered from here to support an independent store, but they have not stayed true to their word and refunded postage for errors on their behalf.

Ordered two bags from Jarrold. They were dispatched promptly and they are gorgeous. Great service and excellent range of products. Will definitely use their website again! Wish they had a store nearer to me!

Similar story to many on here. Ordered an item online 3 days ago only to get an email saying it's a "stock error" and they can't source stock from their supplier. Now can't get from other places who had stock at the time. Never ordered from here before, safe to say I won't again

This morning I placed an online order for an item which was in stock only to receive an e-mail some hours later advising it was no longer available.
This is my first and last time using this company and wouldn't recommend them.

Order 742502
I placed my first order recently. I was a little spooked by the negative reviews but my experience couldn't be further from that. Thank you to Alison W from customer service who sent a very prompt, friendly and helpful reply to my email. My order was received on time and was as expected. I'd definitely recommend your site and will shop with you again.

They Show items in stock that they then cancel your order and blame supplier stock- not what you need on Black Friday weekend, as trying to re source kids toys for Christmas is challenging enough in these time of low supply- Jarrod sort out you stock control and you wouldn’t get 37% of customers rating you 1 star!!!