JCT600 Limited Avis 

The service from Paul E at JCT600 Castleford was second to none, knowledgable, friendly and very helpful.

We took our VW ID4 in for the recall software update on 13.08.2026 to the Sheffield Hillsborough branch, we also paid for a loan car while work was been completed as was advised it can take upto 2 days, India and all the staff we spoke to and dealt with were friendly and helpful. The whole process wae easy and straight forward no problems at all , The update was done and completed that day including the free vehicle health check complete with video showing the check. Very pleased with the service provided.

Excellent service at jct600, middlewood road, reliable, excellent work, friendly, trustworthy staff, i would not take my car anywere else.

Gina was very helpful in getting us a new quote for our renewal for our car servicing and MOT. She was very quick in answering any queries we had and more importantly she went through the quote bit by bit so we knew what we were being charged for each step as she sent. Seemed to know what she was talking about, and more importantly it was a good quote not over priced in our opinion. Thank you Gina

I wish to thank Gina Buckingham for all the work she did to correct the errors on my new All In Service Plan.
Also her colleague Kelly Plant who initially gave me advice on the benefits of the policy.
I feel both ladies were very helpful and went beyond their job description.

I have been extremely disappointed with my experience with Mercedes-Benz & JCT600.

Since taking delivery of my brand new vehicle last year, I have experienced multiple faults, including a serious electrical incident where a USB port emitted smoke while I was driving. Despite this, I have found the overall handling of my concerns to be slow, disjointed and frustrating.

Communication between the dealership and Mercedes-Benz Finance has been poor, leaving me to chase updates and act as the go-between. Rather than working together to resolve the issues, I have spent months sending emails, making phone calls and trying to coordinate between different departments.

Whilst some individual members of staff have been professional and helpful, the overall customer experience has fallen far below what I would expect from a premium manufacturer. The lack of urgency, poor communication and the amount of time and stress this has caused have completely eroded my confidence in both the vehicle and the brand.

This has been, without question, the worst customer service experience I have ever had. I would not recommend Mercedes-Benz based on my experience.

I took my Audi A1 into the dealership on Saturday for an oil and pollen filter service. The air conditioning was working perfectly before I dropped the car off, but immediately after collecting it, I noticed it was only blowing warm air.

As the dealership was closed, I couldn’t return the car straight away. I then called several times to arrange for it to be looked at, initially being told I would have to wait around three weeks, before eventually being offered an appointment for the following week.

I was also told I would have to pay £150 for them to check the car over, which I find completely unacceptable considering the issue only appeared immediately after the car had been in their care.

I ended up paying for an independent mechanic to check the car myself. Within two minutes, he identified that the air conditioning had simply been unplugged. He plugged it back in and it immediately started working again. The mechanic also confirmed that there would be no reason for this component to be disconnected as part of an oil and pollen filter service. Given that the system was functioning correctly before the service and worked immediately once reconnected, this raises serious concerns as the disconnection appears to have been a deliberate action rather than an accidental issue.

I’ve now had to pay out of my own pocket to fix an issue that wasn’t there before the service, despite having a service plan with the dealership for the past two years.

Overall, I’m extremely disappointed with how this has been handled. I expected a much higher standard of service and customer care, and this experience has seriously damaged my confidence in the dealership.

Great experience from start to finish. Fantastic communication from
Amelia and the service team with regular updates on the progress of my vehicle. Will use again.

Gina was very friendly and explained everything easy to understand and was funny too

I recently brought out a service plan for my VW Tiguan I used JCT VW customer service's, and found them to be extremely helpful and polite in helping me sort out the plan i needed, I would like to thank Gina Buckingham for her polite and friendly manner in which she helped me. Iam looking forward to take my car to the York branch of VW as and when the service plan dictates

The customer advisor i dealt with (Gina Buckingham) was very helpful. She took time and patience to go through the details of the contract. She gave explanations that answered all my questions. No hard sell, just helpful which as a customer is reassuring.

I’ve recently purchased a used VW Tiguan from the JCT600 branch at Sheffield
The salesman that helped us is named Dillon and he went above and beyond to help us and answered all our questions no matter how silly they may have seemed.
He listened and didn’t talk over us as we’ve had before at other dealerships.
I hope he gets the recognition he deserves and I would highly recommend this branch to anyone

Lukas made us very welcome when we ordered a new car & also when we picked it up. All staff was friendly

Following up from our previous rating , jct600 Audi Sheffield are now refusing to pay us the 700 pound as we said we will except partial settlement. So now we have agreed they are still withholding our money !!! Now escalation to fso . No more games . Disappointed and disgusted

Well what can I say about this dealership. First of all rude and ignorant staff, myself and my partner went to VW dealership to look at getting a new car we walked in the showroom. Nobody came out to great us, in one of the offices at the back was 3 people sat down they all could see us, but we was completely ignored we was looking through the cars opening them and sitting in them and we was getting no attention. We then stood at the counter and waited patiently to be seen still no1 would speak to us or came out to acknowledge us. Then someone came back from a test drive he then walked past us and didn’t say a word he then must of gone into the office then came back out.

Then his words was someone will be out shortly after a phone call. Someone came out and bypassed us and went to a lady, she commented are you dealing with these and he rudely said no I am not. So we then said we will just leave it and he then commented she has an appointment and I just said fair enough but we have waited 25 minutes and not been acknowledged. Very rude staff 100% lost out on a sale now.

From my first telephone enquiry, with many more telephone calls in-between, to collecting my brand new SEAT IBIZA TECHNOLOGY, I can not praise Luke R enough for his warm, friendly manner and the exceptional customer service he provided during the sale. Thank you so much Luke R. You are a credit to JCT 600 Sheffield.

⭐⭐⭐⭐⭐ Outstanding Valet Service from Darren at JCT600 Wakefield

I had my car valeted by Darren at JCT600 Wakefield, and the service was absolutely exceptional. From start to finish, Darren showed real pride in his work and delivered a result that went far beyond my expectations.

The car looked immaculate inside and out — every surface spotless, every detail carefully finished, and the exterior gleaming like new. It’s rare to find someone who puts this level of care and attention into their work, but Darren genuinely does.

He was professional, friendly, and clearly highly skilled, and it’s obvious he values doing the job properly. My car has never looked better, and I left feeling genuinely impressed and grateful.

If you’re visiting JCT600 Wakefield, I’d highly recommend asking for Darren. He’s a credit to the team and delivers a standard of valet service that’s second to none. I will definitely be going back and will highly recommend him to my friends and family.

After a disappointing experience arranging replacement tyres for my car, I am pleased to say that my visit to JCT600 Audi today has been entirely positive. My vehicle was booked in for its MOT and a brake fluid change, and the whole process ran seamlessly.

The check‑in and check‑out were efficient, every member of staff I interacted with was helpful and courteous, and the team even carried out additional checks without charging me.

This experience has genuinely restored my confidence, and I felt it was important to share this feedback—particularly after previously leaving comments that were less positive.

Many thanks, and all the best.

We dealt with Joe Bradley when purchasing a Volkswagen Up and we found him to be excellent from start to finish.

Joe was professional, knowledgeable, and helpful throughout the entire process. From the initial enquiry to collecting the car, everything was handled smoothly and efficiently, making the whole experience completely seamless.

There was no pressure at any stage, and all my questions were answered clearly, which gave me confidence in my purchase. I really appreciated the excellent customer service and attention to detail.

I would happily recommend both the dealership and the salesperson to anyone looking to buy a car. Thank you for making the process so straightforward and enjoyable!

I put my VW ID7 in for warranty work at VW York was sent a email asking if it was electric or not. Once I arrived at the garage I asked where the promised mini bus lift home was. I was told they stopped that 4 or 5 years ago told to get a bus. They didn’t fix my warranty work and told me to drive to VW Leeds to get the battery fault fixed if I want.
They also checked over the car listed the size of the tyres which was wrong.
What a joke this place is. If I was you I would keep away