J.D. Byrider - Dartmouth, MA Avis 

Brent was a great help . He provided my family and I with great service

I’m not here to bash anyone in particular, but I am here to leave my experience of what happened when I went to look at cars. First off let me say that my credit isn’t stellar. I arrived with everything they ask me to bring. Proof of income, proof of address and my drivers license, for myself and my co-signer. I was then asked for my landlords phone number and right then and there asked to see what cars I was being offered and Brian rattled off roughly 5 cars. I asked if we could go outside to see them and he said (and I quote) “We don’t like to let people see the cars before they see our finance department because we don’t want them to get excited in case they aren’t approved”. So I’m guessing test driving anything was out of the question as well. I asked about me pulling car fax at my expense and he said that they did something similar to car fax and left it at that. At that point we had been sitting there for about 5 minutes Brian told me I’d have to put $1000 down and payments would be $500 a month. How did he come up with that before I even picked a car out?! We got up and left. I’ve financed cars in my lifetime, I’ve bought cars outright and I’ve never been told I wasn’t able to see the cars before I saw the financing department. That doesn’t make sense. Why would I let someone run my credit (again bc Jay had already run my credit) before I even know what car I’m going to be purchasing. Just be aware, the $99 down or even zero down is false advertising. Read the fine print (there is none), ask questions, stick up for yourself. This whole 5 minute scenario raised big red flags for me. At this point it worries me that they have my financial information, my co-signers information, my landlords name (thank god i didn’t give his phone number). It’s worrisome too think of the condition of the 5 cars I’d have been offered AFTER being approved. I was even giving them a chance after reading the horrible reviews on the BBB website. Thankfully I’m not a pushover, and I’m not desperate. Please stay clear of this place. The website makes them sound like an absolute dream. They will put you in a car that has over 100,000 miles on it (I forget which car Brian had mentioned, but it was over 100,000 miles) and you’ll most likely have problems well after the warranty runs out and you’ll still be paying for the car. Do research, look on the BBB website, and LOOK AROUND. There are better places that offer financing to people with less than stellar credit, I promise you that. I found a place that same day. I was able to test drive cars before even running my credit. I’d hate to see someone that doesn’t have experience with these types of places and are desperate for a car get blindsided by Jay and Brian. I emailed Jay this morning to let him know I’d be leaving a review of my experience. These are facts, this was our experience. Good luck in your search for cars. There’s a place 1/2 mile up there street at the set of lights that will treat you well. As I end this review, I will say I have proof of being told I couldn’t see the cars before hand, and leave it at that.
One last thing, if you sort the google reviews you’ll see 141 reviews were made by the dealer, it’ll say “by JD Byrider” all 5 stars- that’s one more red flag.

I recently purchased a vehicle from JD Byrider. I must admit I was skeptical about what they could deliver - but they came through. I would highly recommend giving them a try when all else fails. The credit process is thorough and while you may pay a little more you get a car! Even though my car had some issues right from the start the service department took care of all of it at no cost under 30 day warranty. I love my little kia soul even though there were higher end cars available with all the bells and whistles. I’m grateful beyond words to all who serviced and made this happen! Thank you all!

They make everything so easy for a small group of people to get things done so quick it was exceptional service and I would recommend them to any one I know!!!!!!!

My wife and I bought a 2012 Kia Soul here in March. From March to May we had nothing but problems with the vehicle costing me days out of my work and money. They then fix the car and didn't fix it right. Had to lose another day. Explained to them check engine would go on and off after they fixed it and that we though there was an exhaust leak. Supposedly nothing wrong with car and they supposedly fixed exhaust leak. Fast forward to now. Check engine light goes on and off on its own. Exhaust leak never fixed. Had a mechanic check for codes today and came back with 3. Exhaust leak still issue which may have killed catalytic converter. Knock sensor. And leak on evap. The real kicker is that when we looked at the car it had a not for sale sticker on it. My gut says they knew the problems with the car and cleared the codes. The reviews are correct. They charged us more than double what the car is worth and sell cars that won't last. They are the biggest frauds in the industry. Tomorrow they are getting a call and my wife and I are thinking of going to the AG as they still aren't very transparent and use deceptive/predatory practices.

Friendly people and a good quality of used cars with friendly staff and good service I would recommend them to my friends and family

Bought a jeep patriot today that I'm in love with. Brian was awesome!

I have had nothing but a great experience with my car. I have had a few small issues with my vehicle and Mario in the service department is wonderful. He is always so helpful and kind!

The sales man Chris was very helpful and efficient . Very professional and took the time to explain everything.. I had to cancel my appointment due to my work schedule and they made that simple and still had the car I wanted when I returned. I would recommend my family and friends

Brian and the staff were extremely helpful

I was very pleased with the service I was provided. Brian made sure all my questions were answered and to the time to go over and explain every detail with me. There is great customer service here and I am more than happy to refer family and friends. Thanks again!

Thank you Mario from the Service Center and taking care of my issue on my car immediately!! Very satisfied knowing that I can always rely on your service. Thank you.
Michele L.

My experience with Brian and Larry was amazing. I was referred by a friend to come to JD Byrider. Brian and Larry made my experience quick and easy with getting a car. Extremely happy.

We got recommended to Brian from j.d. byrider great guy . Helped us out extremely in a tough situation we were in . He did everything in his power to get in a vehicle. Highly recommend you go see Brian!

Chris was awesome he helped out from the begining. I would recommend him to any one

thank you Brian Viera on my new purchase knowledgeable and understanding. set us up with better than we were looking for..

I went to jd byrider to get a car and Chris lalonde sold me the chevy impala and couple of days driving the car my check engine light came on and called Mario from service right away and they took care of it and I thought i won't have anymore problem for a while but it didn't. I started to hear clicking noise in my dashboard every time I turn off my car and cd player doesn't work and check engine keeps coming on and I was having problem with my steering wheel so I went back to the service and told Mario whats going on and he said couple hundreds to fix the radio and $80 for the clicking noise on the dashboard cause it wasn't cover by warranty and when I left that place my steering wheel is not even done I was disappointed to that big guy who worked on my car that day and a little disappointed to Mario too..and today I went there to get my tie rod fix and my steering wheel done and I'm very happy on the result Tony is so nice and got the job done..THAN YOU TONY you the man!

My experience with JD Byrider was great. My sales person, Brian Vieira was the best. Very helpful and knowledgeable about the process. Everything was explained to me in great detail. Truly an asset to the company. Larry handled the financing with me. Great job. Great experience.

I purchased a car from Brian JD Byrider it was an excellent experience if you need a car come see Brian Vierra