Jdwetherspoon Avis 442

We thoroughly enjoy our weekly trips to the Pavillion Ramsgate. Enjoy people watching from the outside seating overlooking the sandy beach. Food is excellent value. All staff are extremely friendly and helpful, especially Kerrie, Mel and a chap called Malcolm being their latest edition. Nothing is too much trouble, Service with a smile!

I have just had a breakfast at The Old Manor in Bracknell with a friend and was quite disappointed. The egg and bacon were only just tepid - not even warm!!! I don't know if they cook food and wait for the next order but they must have been cooked quite a while before arriving in front of us!!!! The coffee from the coffee machine machine was also not hot, I got my coffee and had to drink it quite quickly before it for even colder!!! We will be going back to a nice not fresh breakfast at the Hungry Horse with a nice hot coffee for our next one!!!

Stayed at Guildhall & Linen Exchange in Dunfermline.
Accommodation & food was excellent.
Our room was spacious, clean & comfortable.
Beer was cheaper than pubs & service was super efficient.

If I come to the area again I would certainly stay here again.
Thank you Guildhall & Linen Exchange 👍

Dreadful. Had a bad experience recently and complained online. Website acknowledged my complaint and said I'd get a response shortly but now (over 2 weeks later) still no response. It's clear that JD Wetherspoons are no longer interested in customers and happy to serve bad food. (Recommend Stonegate Pubs for better food, better service, better atmosphere and better value)

Food was good thanks

However

Bonkers init, I was only allowed
1 cup of hot chocolate in Wetherspoons
the outher day because of sugar tax and
there sill advertised, it didn't say only 1 hot
chocolate, looks like fulse advertisement to me,
I can have 10 cups of tea with 3 sugar,s each cup, what the hell

Attended this pub tonight. I’m a retired Police officer. Playing fruit machine and approached by a Staff member who said switch machine of now. Ok, then he said I was in last week and racially abused someone calling them a P word? I presume he meant Paki? I haven’t been in the pub for 5 weeks. I tried to defend myself and was surrounded by security staff who proceeded to push and bully me. Awful experience and I have not got a racist bone in my body. Awful experience

Awfully rude and arrogant staff,
Unclear, mis leading menu's.
Paper menu's offering free refills of hot chocolate, This isn't the case, Refused a clean fresh cup so I could select a different drink.

Had a serious complaint to make after having some issues with the app at a whetherspoon branch I selected my location it even come up to confirm but when the order went through it diverted to a different pub and even when I showed staff it kept happening. I had to call the other pub the Golden Grove and the manager there was very rude to me I have never experienced anything like it before. I put a complaint in with head office and they don't seem to care either and now im left out of pocket.

Used to be a lovely pub for a family meal, but the clothiers arms in Yeadon recently got a new manager, Lee. Since then, the pub is nearly empty. He is rude to staff, rude to customers, and if you make a civilised complaint, rather than deal with it professionally, he victimises the customers making them feel vulnerable. Not going there again while he's in charge

Visually impaired father made a large order to the wrong pub, watford HQ replies with ''get over it'' style reply (no refund ever given)

Visited Lincoln City - The Square Sail. Was there for breakfast and it was gross. How do you manage to send out an English breakfast where half the food is cold and half of it was warm!? My bacon, hash browns, eggs and mushrooms were cold but the beans and sausage were warm!! The hash browns were oily and gross tasting because it's clear they haven't changed the oil in the fryer the colour of the hash browns was close to brown, not burnt just cooked in dirty oil. Bacon was cold, mushroom was cold, should have had tomatos but there wasn't any. Very disappointing. Learn to plate food up properly to ensure the food doesn't go could before the rest of it does.

I have bipolar disorder and was treated with utter distain when I tried to buy a bottle of wine. If I was in a wheelchair this wouldn't happen. Unfortunately my disability is mental not physical.

Refused service to a British armed veteran, accusing me and my friends for being out all night even though I can't stand for more than an hour due to certain situations I was in during my service, manger was extremely rude and came over giving me a cash refund after paying on card, because he assumed i was out all night from the previous day.

I would like to express my disappointment following a recent visit to a Wetherspoon branch in Liverpool during a family gathering.

There were 12 of us, and we decided to enjoy breakfast at Wetherspoon, attracted by its great reputation. Upon arrival, the restaurant was quite busy, and we noticed a display encouraging customers to use the Wetherspoon App. I decided to give it a try. The app was easy to download, and with my location turned on, I selected our breakfast items and paid. Meanwhile, other members of my family went directly to the bar to place their orders.

After some time, everyone else had received their orders except for my husband and me. Concerned, I approached the bar to inquire, only to be told by the manager that my order had been sent to a different branch. The manager explained that I would need to collect the order from the other restaurant or reorder at this branch. This was highly inconvenient as we were unfamiliar with Liverpool, and leaving the family gathering to find the other location was not a practical option.

I explained the situation, highlighting that this was my first time using the app and visiting Liverpool. Despite this, the manager was unwilling to assist further, citing company policy. I was left with no choice but to reorder and lose the money paid for the initial order.

To make matters worse, the manager’s attitude throughout the ordeal was dismissive and unprofessional. She did not offer to call the other branch, provide their contact details, or even apologize for the inconvenience. Instead, she walked away abruptly, leaving me feeling humiliated in front of my family and other customers.

This experience was deeply disappointing, and I feel let down by the lack of empathy and support from the staff. I followed the app’s instructions and cannot understand why the app’s location service failed, leading to such a frustrating experience.
I filed an official complaint online with customer service, and to my surprise, their response was the same—they blamed me for ordering from the wrong restaurant. In reality, I was sitting inside the restaurant when I placed the order. Now, customer service has decided to ignore my email altogether. It’s incredibly disappointing to have such experiences with a company of this size.

Only 2 people serving. Long que. Hot weather outside. Chips arrived cold when the Korean chicken arrived at the same time nice and hot. Disappointed. Never ever have i received cold chips from a wetherspoons before.

The moon and stars - Romford

Absolutely appalled by the service we received today. What should have been a special, memorable afternoon celebrating my son's 21st birthday turned into one of the worst customer service experiences I've ever encountered.

We chose to spend the day on the rooftop, enjoying the sunshine with my 67-year-old disabled mother, my son (the birthday boy), his girlfriend, their 1-year-old daughter, and his best friend. However, we were shocked when the bar staff refused to serve my son — after he had already been served one beer — claiming they needed to "query his age" under instruction from the manager.

Despite it being abundantly clear that we were there to celebrate his 21st (with a balloon, cake, and gifts all saying "21st"), and despite showing his digital passport and driving licence stored on my phone, the staff still refused to accept it as valid. The manager was rude, refused to even provide his name or details on how to make a formal complaint, and showed no understanding or respect.

My son, his girlfriend, and his friend had only one drink each, and neither myself nor my mother are drinkers — we were a quiet, respectable group simply trying to celebrate a milestone. Being a Monday, wanting something simple, in the sunshine, on my lunch break, prior to his party on the weekend.

Today's experience was deeply disappointing. The treatment we received was completely unnecessary, unprofessional, and upsetting. We won't be returning, and I strongly urge others to think twice before visiting if they expect even basic respect and customer care.

I will not be recommending this place to anyone expecting decent customer service.

Where to start? Witherspoon's never fails to disappoint,the food is not ( pub good) last week 8 old friends ( camra members)had Christmas lunch in Clacton, moon and star fish, only 2 ales on offer and the food was dire, as is always the case, why must we always be insulted with bad food? Witherspoon's need to up their game!!!

just had a break from shopping and passed djwetherspoon in hackney feeling a bit peckish.
ordered a Korean sticky chicken with rice and a beef lasagne with a salad.
both came with either a soft drink or alcoholic drink and for pub food i thought both where excellent. the staff were friendly and quick. good value for money for sure. for a quick lunch very recommendable.

WHITE HART- OKEHAMPTON......Some of the staff are rude and miserable(surely it doesn't hurt to smile and be polite), you could brew your own pint by the time you get served, the food is never served hot.
If you want to find any of the staff, they will be outside smoking and having a gossip. One of the Manager's (older blonde woman) needs sacking so the place can be ran properly, she lies and is abusive especially if your face doesn't fit and it appears no one will stand up to her, she is an absolute disgrace to the hospitality industry, the way she speaks to staff and customers is unacceptable.

What a place. Went to the Cape Weatherspoons in Mold, North Wales, and they didn't know what a St Clements is - it's a cocktail madeup of oranges and lemons. Strange place. I'm never going again