Great sales advice from Scott Arthur at Aberdeen Renault, who arranged a prompt test drive and quote, with focus on the car I wished to enquire about. This was very welcome as other car showrooms ofte... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementAbbotswell Road, The Autoplex., AB12 3AD Aberdeen, West Tullos Industrial Estate, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Price was good and Scott, the sales person I dealt with was excellent, including checking everything was OK after I had purchased the car. Would happily buy another car from John Clark Renault in Aber... Voir plus
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Buying a car is usually stressful but James fair weather made the entire process smooth and transparent , he went above and beyond to help me . He was patient and gave me honest advice instead of just... Voir plus
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Although we never purchased a Renault we were impressed with the service from the sales staff, especially Scott Arthur who went over the stuff the Scenic Electric had, answered any queries we had and... Voir plus
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À propos de l'entreprise
- Concessionnaire automobile
- aussi dans
- Centre de contrôle technique
- Concessionnaire de motos
- Garage automobile
- Prestataire de transport automobile privé
- Vendeur de voitures d'occasion
Écrit par l'entreprise
At Specialist Cars Renault in Aberdeen, we are always delighted to welcome new and returning customers. As one of the most experienced and reputable Renault dealers in Scotland, we’re your one-stop-shop for any Renault vehicle needs. Whether you are in the market to purchase your first Renault, wanting to upgrade your existing vehicle or are looking to book your vehicle in for a service, we’re a trusted Renault dealer that will provide you with outstanding levels of customer ser
John Clark Motor Group
Écrit par l'entreprise
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Coordonnées de contact
Abbotswell Road, The Autoplex., AB12 3AD, Aberdeen, West Tullos Industrial Estate, Royaume-Uni
- 01224 677 800
4,6
Excellent
420 avis
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Réponse de John Clark Motor Group - John Clark Renault
Good Morning, Rebecca.
Thank you for your feedback! We’re delighted to hear you received really good service at Specialist Cars Renault. Your satisfaction is important to us, and we’re always here to help if you need anything further.
Best Regards,
Erin
Brand new Clio
Bought a brand new clio! Lewis and David made the experience great, 5⭐️ service.
16 janvier 2025
Avis spontané
Réponse de John Clark Motor Group - John Clark Renault
Good Morning, Emma.
Thank you for your fantastic feedback and congratulations on your brand-new Renault Clio! We’re thrilled to hear that Lewis and David provided you with a great experience and 5-star service. Your satisfaction means the world to us, and we’ll be sure to pass along your kind words to them.
If you have any questions or need further assistance, don’t hesitate to reach out. Enjoy your new Clio!
Best Regards,
Erin
Scott Arthur was kind and helped out in…
Scott Arthur was kind and helped out in providing all the necessary information required for the transaction.
9 janvier 2025
Avis spontané
Réponse de John Clark Motor Group - John Clark Renault
Good Morning, Tochukwu.
Thank you for sharing your positive experience at Specialist Cars Renault! We’re delighted to hear that Scott Arthur provided kind and helpful service, ensuring you had all the information needed for your transaction.
If there’s anything more we can assist you with, please don’t hesitate to reach out.
Best Regards,
Erin
The consultant was kind good and very…
The consultant was kind good and very helpful
6 janvier 2025
Avis spontané
Réponse de John Clark Motor Group - John Clark Renault
Good Morning,
Thank you for your kind feedback! We’re so pleased to hear that the team at Specialist Cars Renault provided you with such helpful and kind service. If there’s anything more we can do for you, please don’t hesitate to get in touch.
Best Regards,
Erin
Réponse de John Clark Motor Group - John Clark Renault
Good Morning, Dawn.
We’re delighted to hear that you had a positive experience with Scott. Providing exceptional service is our priority, and we’re thrilled to know Scott made your visit a great one. If there’s anything else we can assist you with, we’re always here to help.
Best Regards,
Erin
Réponse de John Clark Motor Group - John Clark Renault
Good Morning, Alan.
Thank you so much for your fantastic five-star review! We're thrilled to hear that your experience with Scott at Specialist Cars Renault was a positive one. We’ll be sure to pass on your kind words to Scott and the team. If there’s anything else we can assist you with, don’t hesitate to reach out. We look forward to seeing you again in the future!
Best Regards,
Erin
Réponse de John Clark Motor Group - John Clark Renault
Good Morning, Iona.
Thank you for your fantastic feedback about Specialist Cars Renault! We’re delighted to hear that you received amazing service and that Nicole left such a positive impression. Your recommendation means so much to us, and we’re thrilled to have met your expectations.
If there’s anything else we can assist you with, don’t hesitate to get in touch.
Best Regards,
Erin
First time buying used car from dealer
First time buying a used car from a dealership. Lewis and the rest of the team made the process super easy and stress free. Can't recommend them enough!
20 décembre 2024
Avis spontané
Réponse de John Clark Motor Group - John Clark Renault
Good Morning Reece,
Thank you so much for your kind review! We're thrilled to hear you're happy with your used car purchase. We're especially glad to know that Lewis was able to assist you and provide a great experience. He's a valued member of our team, and we're happy he could help you find the perfect vehicle. If you ever need anything else, feel free to reach out. Enjoy your new car, and thanks again for choosing us!
Kind Regards,
Rache
Great personal service
Great personal service. They dealt with all my questions and queries and made sure I was satisfied with all my worries. Great job from the Dacia/Renault team!
16 décembre 2024
Avis spontané
Réponse de John Clark Motor Group - John Clark Renault
Good Morning Dan,
Thank you so much for your kind words! We're thrilled to hear that you had such a great experience. Your feedback means a lot to us, and we're excited to continue providing you with excellent service. We look forward to welcoming you again soon!
Kind Regards,
Rachel
Scott Arthur was excellent.
Scott Arthur the Salesperson was very knowledgeable and patient, explained everything very clearly. Unfortunately we did not purchase but this was only because of price as all the staff were lovely.
16 décembre 2024
Avis spontané
Réponse de John Clark Motor Group - John Clark Renault
Good Morning, Gordon.
Thank you for your feedback about your experience at Specialist Cars Renault! We’re thrilled to hear that Scott provided excellent service, demonstrating great knowledge and patience while clearly explaining everything. It’s wonderful to know that our team left such a positive impression, even though you decided not to purchase on this occasion. If we can assist you in the future or help find something that fits your needs, we’d be delighted to help.
Best Regards,
Erin
Great experience
We were well looked after by Stuart today when we were in the showroom. He was well informed about the car and talked through all the processes around a possible purchase.
The test drive went well and Stuart answered all our queries.
All in all a very pleasant experience compared to others we have had ,which led to a sale for Stuart.
17 décembre 2024
Avis spontané
Réponse de John Clark Motor Group - John Clark Renault
Good Morning, Linda.
We’re delighted to hear that Stuart provided such an informed and thorough experience during your time in the showroom. It’s great to know the test drive went well and all your questions were answered, making it a pleasant and seamless process. We truly appreciate your kind words and your decision to purchase with us. If you need any further assistance, please don’t hesitate to reach out.
Best Regards,
Erin
James is a legend he'll sort you out!
10 décembre 2024
Avis spontané
Réponse de John Clark Motor Group - John Clark Renault
Good Morning, Mike.
Thank you for your fantastic feedback about James at Specialist Cars Renault!
We’re so glad to hear he made such a great impression. We’ll be sure to pass on your kind words, and if there’s anything else you need, James and the team will be happy to help!
Best Regards,
Erin
Dealt with Scott Arthur while looking…
Dealt with Scott Arthur while looking for a new car, he was very friendly and approachable, knowledgable and helped us to find something suitable for us. Didn’t feel pressured or rushed. Thanks for your time!
8 décembre 2024
Avis spontané
Réponse de John Clark Motor Group - John Clark Renault
Good Morning Mrs Milne,
Thank you for your glowing review! We're so glad to hear that Scott provided excellent service. They're a valued member of our team and we're proud of their work. I will ensure your feedback is passed on to Scott and the management team.
Kind Regards,
Rachel
Too much disappointment to put into…
Too much disappointment to put into words but the customer service I have received whilst my newly purchased vehicle has been in for a repair to the bodywork which occurred whilst in their premises before I collected the car has been appalling. I was originally told the repair would take a few days and my car was in for 18 days. Nobody answered the phone or if they did promises that someone would call me back were never honoured and I was getting fobbed off. So basically they had my car at their premises for two weeks before they even started the repair knowing full well that I was struggling without the car and was desperate to have it back. After asking on two occasions to speak to the manager they finally called to say it was ready. I was handed the keys back with no offer of apology for all the stress and they couldn’t get me out of the building quickly enough!! Needless to say I will not be setting foot in that dealership again!!
6 décembre 2024
Avis spontané
Réponse de John Clark Motor Group - John Clark Renault
Dear Sandra,
Thank you for taking the time to share your feedback. We are truly sorry to hear about the poor experience you had while your vehicle was in for repair. The service you described is not reflective of the high standards we aim to maintain, and we sincerely apologise for the frustration and stress this has caused.
We understand how difficult it must have been to be without your car for such an extended period, especially after the initial promise of a few days. The lack of communication and follow-up, including not being able to reach the right people, is completely unacceptable, and we deeply regret this.
Your feedback has been shared with the team, and we are taking immediate steps to ensure this does not happen again. We are very sorry for the inconvenience and disappointment you experienced.
Many thanks,
Sara
Brilliant service and help from Scott
Brilliant service and help from Scott, we bought a car from over 400 miles away and Scott talked us through everything, making it so easy we could have been there.
28 novembre 2024
Réponse de John Clark Motor Group - John Clark Renault
Good Morning Matthew,
Thank you for taking the time to leave us a review. Scott will be thrilled to hear your positive feedback. They always strive to provide excellent service.
We're always happy to answer any questions or address any concerns. Please let us know if you need anything.
Kind Regards,
Rachel
Still not got my new car
27 novembre 2024
Réponse de John Clark Motor Group - John Clark Renault
Dear Shirley,
Thank you for sharing your feedback. We’re sorry to hear about the delay with your new car, and we understand how frustrating this must be. Please could you get in touch with us to provide more details? This will allow us to investigate further and work towards resolving the situation for you. Thank you for your patience, and we look forward to hearing from you.
Many thanks,
Sara
Painless process
My experience in updating my car to a new version was made so easy by Scott who made the whole process very easy giving all the information and help I required.
29 novembre 2024
Avis spontané
Réponse de John Clark Motor Group - John Clark Renault
Good Morning, Michael.
Thank you for your wonderful review! We’re delighted to hear that Scott made the process of updating your car to a new version so easy and seamless. Providing clear information and helpful support is what we aim for, and it’s great to know Scott delivered just that. If there’s anything else we can assist with, don’t hesitate to reach out. Enjoy your new car!
Best Regards,
Erin
Réponse de John Clark Motor Group - John Clark Renault
Good Morning,
Thank you for your review! It’s great to hear that you had a positive experience with Scott at Specialist Cars Renault. If there’s anything more we can do to assist you, please don’t hesitate to reach out.
Best Regards,
Erin
James Westwater is amazing to take care…
James Westwater is amazing to take care of all your car needs. Always calls back when he says and does what he says.
26 novembre 2024
Avis spontané
Réponse de John Clark Motor Group - John Clark Renault
Good Morning, Pauline.
Thank you for your fantastic review! We’re so pleased to hear that James took great care of all your car needs and ensured excellent communication throughout. It’s wonderful to know he made your experience a positive one. If there’s anything more we can assist you with, feel free to reach out.
Best Regards,
Erin
Excellent Service
Scott Arthur was very helpful and took his time to explain details to us.
22 novembre 2024
Avis spontané
Réponse de John Clark Motor Group - John Clark Renault
Good Morning,
Thank you for your kind words! We’re delighted to hear that Scott provided you with excellent service and took the time to thoroughly explain everything. Ensuring our customers feel well-informed and supported is always our goal. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best Regards,
Erin
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