Jones Homes UK Avis 

Please think twice before purchasing from this company. Everything is brilliant and kind pre purchase you get in your house are left with 100s of snags and ongoing issues, end up getting work done yourself to try and get them done as the time and effort you have to try and get anything resolved once they leave site is awful. Customer services for Lancashire are appalling, they deny, lie, drag out issues. They have now caused further issues to our property on adapting the road and deny responsibility and lie about works carried out leaving us with another issue that will cost us £100s to fix. Once they have your money they soon become unhelpful. I would advise thinking twice before purchasing a property through them, the stress that comes with it really isn’t worth it. As you can see on here the 30% of 1 star ratings are asked to contact customer services to discuss further but these are the people who take weeks to respond and are no help in getting issued fix instead try to pass blame. Escalation process and formal complaints are none existent they don’t get past customer services no matter how many times you ask. Absolutely diabolical

Where can I start….. Jones home have been fantastic throughout, we absolutely love the house and the kids and myself have settled in well. We purchased on sunfield in Wilmslow and the house is fantastic. Charlie (on the site) has been so accommodating and everything has been dealt with pretty much the same day.

I have to make a special mention to Julie (the site office) she has been amazing and is an absolute credit to the jones home team. I’ve purchased a few new builds and she has to be my favourite sales person, I’ve ever had the pleasure to meet. Our buying journey hasn’t been the easiest and to be honest, if it wasn’t for Julie, I would have pulled the plug due to the stress of selling our previous home but she has provided the best support from start to finish and has gone above and beyond, every step of the way.

Thank you to everybody for making our dream home become reality xx

Really helpful customer service team, they are amazing, they really went above and beyond to help me with my house purchase. The house itself is beautiful and feels high quality, with ongoing excellent after sale support. The Jones homes team appear to genuinely care, reflected in the high standards in the product and the practice of people who work there.

Martin and Ben came and completed the job professionally with no fuss or disruption.

From start to finish all the staff were a pleasure to communicate with and kept us well informed of ongoing process nothing was too much trouble for them. Even after moving in site staff were all very helpful and cant thank them all enough for making our journey so successful.

WE ARE HAVING A GREAT EXPERIENCE OF JONES HOMES , BOUGHT A PROPERTY WITH THEM AND SO FAR EVERYTHING HAS GONE SO SMOOTHLY. THE SALES TEAM WERE FANTASTIC IN HELPING ON ALL QUERIES AND THE SITE MANAGER AND HIS TEAM HAVE ALSO BEEN OUTSTANDING

Very professional and brilliant throughout the process from start to finish. Very help full, kept up to date at all times, and nothing was never to much trouble. !!THANKYOU SANDRA!!
New build issues/niggles. Reported, Response very good, being sorted Thankyou.

Excellent.
The surroundings are clean and tidy

Sandra was very helpful. She took time to take us round the development and the different properties.
These are fabulous homes with high quality standards.

We purchased our house from Jones no problems at all . Special thanks to Karen who looked after us every step of the way . Couldn’t ask for any more

Sandra and the entire team have been nothing short of fantastic. From day one, they guided us every step of the way and made the whole buying process smooth, reassuring, and genuinely enjoyable. Their professionalism, support, and attention to detail gave us complete confidence throughout. We truly couldn’t be happier and absolutely love our forever home.

At all times the staff were helpful and cheerful I would recommend Jones Homes

To any new home buyers looking for a Jones Homes property in Garstang, Avoid at all costs!. The NHBC warranty is literally not worth the paper its written on and no matter how bad the works are, the NHBC will always favour Jones. The Jones Homes party trick will refer you to the NHBC if you disagree with anything, knowing full well that the NHBC have their back and that nothing will be done. Any defects will be the fault of the homeowner. I have even been accused of sabotaging my own property in writing by construction director of Lancashire Alex Bedson. They will turn up to your house with the NHBC and bully you into thinking you are wrong. If you have a complaint, you will always be referred back to Mr Bedson. I have had 2 years of hell because of these people and I intend to get local and National MPs involved even if I have to fight this for the next 10 years. I advise everyone to take a good look not only at Jones Homes Reviews but also the NHBC reviews. There is a pattern. This is a major issue and concern.

Our experience with jones homes was and has been amazing, we were and are still looked after by the very professional, polite and friendly team Karen and Nicole who are exceptional in their work skills and support throughout, always answering and dealing with any of our concerns, we highly recommend 😊 , our site manager paul and his team are very efficient and friendly , and were on the ball with any concerns when we moved in and going forward we feel we can easily approach him if we need to 😊 Thankyou to you all

Great friendly guy, done a fantastic job and left the area clean and tidy - Thank you x

great house for us , on an excellent site with good view and great build quality

Excellent customer service throughout the purchase process and a very useful home demo prior to moving in made the whole experience a pleasure.

Good customer service, especially Sandra (Sales)

David and graham

DO NOT buy a Jones Homes Property. Once they have your money, they don't care about the multiple house leaks, cracked render, wobbly staircase (list goes on). Even when the issues were highlighted in the snagging list, once your past 3 years (we are 4 years post purchase) they will continue you tell you thats its nothing to do with them even though the issues were previously highlighted. We will be taking Jones to small claims court for all the issues we've personally had to put right caused by Jones Homes cowboy builders and taking it further with NHBC like practically every property on this estate. Currently fixing our 3rd leak which has rotted en-suite walls and leaked into lounge where builders have cut the end off the shower tray and hid it behind the tiles. I will never buy a new build ever again. Certainly not from this company.