Jones Homes UK Avis 

Karen in the sales office at walnut grange is very hard working & it’s been a pleasure to deal with Karen from the start to the very end .
Jones homes are very lucky to have Karen as you don’t get many staff like karen, very professional & polite at all times.

Karen in the sales office at walnut grange was super helpful,she provided continuous assurance through out my home buying process.

I just wanted to take the time to thank Jonathan Forrest; he's been great since he began supporting with our issues. Communicative, calm, professional and vitally gets stuff done! We recently had a time-sensitive issue, and he really helped us get the fault fixed. Big thanks, too, to Ben and Martin, who are always friendly and courteous and caring in the work they do when in the home. I've had my issues with Jones Homes since we bought the house, and continue to believe they can greatly improve, but these guys are a huge step in the right direction.

Help and advice through out the buying process has been excellent and the aftercare first class

I have nothing more than praise for their customer service and workmanship.
A few issues arose and they did not hesitate to send a Joiner around to fix the issue, even after 4 years of my initial purchase.
Particular praise to Sue Ward Customer Care Co-ordinator, who has always resolved any issue with minimum fuss

Almost everything went according to plan, unfortunately Jones were unable to change bathroom detail or fencing around the property. The paving behind the house was hardly adequate.

Extremely brilliant experience and very helpful and friendly staff, In honest i must say I am very impressed and extremely pleased with my experience with jones home. The sales consultant named Jeff was so helpful,friendly and professional all from beginning to the end of the whole process when I get the key to my home on Friday, it was amazing the warm welcome I received above all, I will surely recommend jones home to you.

I had a large aftercare issue that was a worry for me as i didn't want too much disruption in my home. Thank you to Jonny in Customer Care he was very re-assuring and the work was completed seamlessly by their lovely team. Thank you.

Jones home were a fantastic company to purchase my new home. Such a friendly, thorough and knowledgeable team where I was able to trust them throughout the whole process.

The sales team were exceptional with their patience and always ensuring all options were always explored. Thank you!

I am so pleased with my new home, it’s built and decorated to a very high standard. The sales team, Jeff and Rachel, were professional and efficient and guided me throughout my purchasing journey. The site manager, David and his team are also very helpful, nothing you ask is too much for them to do. Overall I have had an excellent experience with Jones Homes.

The few minor issues raised were dealt with efficiently thank you, timing agreed to inspect and resolve where necessary.
Gary arrived on the day agreed and did a great job all fixed to my satisfaction even going the extra mile with a smile to ensure I was happy with the jobs - which made all the difference on gloomy wet day.

We've been looking for a home for 5+ years and nothing seemed to fit or something always went wrong during the process.
Immediately on meeting Julie Roberts everything seemed seamless. Her helpful attitude and charming demeanour eased us into the biggest purchase of our life.
She was so clear and kind, frequently staying late to accommodate my unworldly working hours and answering calls when she had clearly finished for the day.
Every step of the way she was readily available and soon became a fan favourite for the whole family (including my kids!)
Her can do attitude continued even after the contracts, she was there with a bright smile to give us our keys and even helped sort our deliveries for us.
After purchase i'd heard the new build horror stories but Charlie (assistant site manager) was a breath of a fresh air and generally lovely to deal with.
We were initially reluctant to buy a new build but i truly can't recommend this team enough.
You can really see a sense of care and wanting to complete a job to a high standard which as first time buyers has been so greatly appreciated. A big thanks to Julie, Charlie & Phil from us all.

Ben M - Jones Homes

Ben has worked on my property multiple occasions and each time he has surpassed expectations. He has been friendly, warm and answered any questions I have had in addition to offering advice on potential alternatives. Ben has always gone above and beyond and I remember a time when there was an issue with the front door and he went away to get the necessary parts to ensure the door was repaired before leaving. I would be happy for Ben to come back on any future snags.

Very happy to recommend quality of homes, quality of service and staff support pre and post purchase.extremely rare high quality and care of services ,housing developments that quickly become homes.Very supportive professional caring staff ,site management and maintenance pre and post .quality counts …

The support from the first day right up until completion to post snagging from the sales and site team at Cavendish park was nothing short of amazing. Carl, Jaz and Lindsay were always there to answer any questions and ensure we were comfortable and reassured throughout buying out property. The effort and pride taken by the site team to create our beautiful home is exceptional. The team didn’t stop on the day of completion, supporting us when times were tough as a family, making us feel welcomed and at home on the estate. Thank You!

Ben and Martin must be some of the nicest guys and have a real passion for the jobs they do.

We bought a new home on Roseacre Gardens six years ago and we have been very happy with our choice. Just this last year we have had an intermittent issue with the roof, expecting to have to go through an NHBC claim. However Jones Homes customer service stepped in and have worked tirelessly to resolve the problem at their expense. I need to mention Caroline Rosbotham in particular who has been brilliant for us. If only all customer service was as good as this. Thank you Caroline.

Terrible experience. Moved in end of April 2022 to suit their end of financial year target! Standard of build very very poor. No where near 5 star finish. This is the worst place I’ve ever lived. Noisy, draughty windows - and doors that do not fit the opening they sit in. Their answer to this ‘they are fitted to our standard build’ this does not agree with their advertising and promoting of ‘exceptional finish - perfecting every last detail’.
They are exceptional at promoting how good they are; they are exceptional at answering the issues and saying the right things; they are also exceptional at not following through with the issues that need to be put right once they have been addressed.
I have written a formal complaint, which again was addressed, but still waiting for numerous issues to be dealt with. Exceptional - Jones Homes - Again!

We moved into our new build at Hillside Way a couple of weeks ago and we love our new home.
Our sales advisor, Sandra, kept us updated throughout the process and continues to check in with us even after the move. The site manger, Liam, has also been great and is promptly sorting the minor snags found so far. A positive experience to date.

Sandra from the sales team was very helpful all throughout the process of buying the new property .