J.P. Morgan Avis 81

Most people would claim JP Morgan was a brand to trust right? Well. I have a ton of shares on the WP platform I want to sell. For some reason there is no trade/sell option on the online platform so you think it would be a simple phone call to execute the trade right? No. I have been calling and chasing for weeks to get this done and still no response. Its a shame because I quite like Chase bank but the affiliation with JP Morgan has put me off.

I’ve been a Premier customer for over a decade, but lately, it’s impossible to get a human on the line. They talk about AI deployment in their earnings reports like it’s a good thing, but for the customer, it just means being stuck in an endless loop with a chatbot that doesn’t understand basic requests. It’s clear they are prioritizing their tech budget over the people who actually use the bank. Record profits, but zero customer service.
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I switched from Bank of America to Chase and was hoping for better customer service than I received at BOFA. But, nope. Not better service or anything. And that’s too bad.

I tried to send a wire transfer today and spent ALL DAY on the phone speaking with seven different agents who assured me that the transfer would go through.

First, they had the wrong account, then the wrong reference number (from a completed transfer), then I got an email saying they cancelled my transfer by my account still says it’s being “processed “ and it’s “too late” to cancel it. Ok that’s fabulous.

Sent a message as directed to the Wire Transfer department and said they cannot get to my request and it may take them “two weeks or more” to get back to me.

Wow! Just wow!

service is average
good phone pick up, but not great quality of information given

Discriminated against me as a white Christian male. They spent more time using illegal DEI programs than hiring for skills. I applied about 7-10 times in 7 years, as an experienced and top producing stockbroker.

I have a Nutmeg ISA investment account, now the account has been blocked so I have no access to the money. I rang them and wanted the account shut down and money transferred on 10/3. Nothing had been actioned. I rang them back and again no money returned, a month had passed no money returned. I was initially told money would be returned within 7 days. 4 phone calls later the money is still not returned and now the company says my money won’t be returned until I do the verification online. But mu online account has been blocked. Avoid this company at all cost!

Na J.P. Mrgan trafilam przez reklame w intrenecie gdzie wszystko bylo opisane jako oferta inestycyjna powiazana z znana instytucja finansowa dlatego na poczatku nie wzbudzilo to u mnie podejrzen strona wygladala bardzo profesjonalnie panel inwestora byl rozbudowany byly wykresy analizy rynku i komentarze rzekomych klientow ktorzy chwalili zyski dlatego zalozylam konto po krotkim czasie dezwal sie konsultant ktory przedstawil sie jako opiekun inwestcyjny mowi spokojnie i tlumaczyl jak dziala system zapewnial ze wyplaty sa szybkie i bezproblemowe mial wyrazny wschodni akcent ale wtedy nie zwracalam na to uwag bo saldo na konce zaczelo rosnac i wszystko wygladalo bardzo wiarygodnie Problemy pojawily sie dopiero gdy chcialam wyplacic czesc srodkow nagle okazalo sie ze trzeba zaplacic podatek potem pojawila ie weryfikacja AML a pozniej kolejne oplaty z rzekome odblokowanie transferu za kazdym razem slyszalam ze to juz ostatni krok i po tej wplacie srodki zostana wyslane cozywiscie nic takiego sie nie wydarzylo kontakt zaczal sie rywac a telefony przestali odbierac dopiero pozniej zorientowalam sie ze byla to strona podszywajaca sie pod znana instytucje finansowa sprawe zglosilam na policje ale po kilku miesiacach dostalam decyzje o umorzeniu z powodu niewykrycia sprawcow Dopiero pozniej na forum dla osob oszukanych trafilam na informacje o agencji detektywistycznej ktora zajmuje sie analizowaniem takich spraw okazalo sie ze maja arzedzia ktorych nie posiada policja i prowadza szkolnia dla funkcjonariuszy sprawa zostala ponownie przeanalizowana i p czasie udalo sie odzyskac wszystkie srodki dlatego ostrzegam innych aby uwazac na strony podszywajace sie pod znane instytucje finansowe bo na poczatku wszystko wyglada bardzo profesjonalnie Jesli ktos jest w podobnej sytuacji zostawiam numer ktory moze sie przydac 8.8.1 robie przerwy 5..1 bo usuwaja 7.5.1

I lost everything in 2008 because of their sheer incompetence. They literally ruined my life.

Useless instructions on the app. I think I've worked out you need to be on a computer and use your phone to verify. But I can't see the instructions to do that. I wanted to setup my account from the app. Why make it so confusing and difficult, other institutions have 2 stage verification that is easy and safe. Then I went to faqs and that referred to text messages when I didn't get a text message. Horrendous system

Had a great experience, Ava was super helpful and helped get our account set up in no time! Great service worth 5 stars

They don't respond to emails
I have asked a question regarding shares and get no answer.
If it wasn't a work place isa I wouldn't bother using them, it's just I have no choice

The company will stall as long as possible before closing an estate account. I lost count of the number of certified death certificates and Power of Attorney forms I had to send in. They take weeks before sending a reply.

Lu was extremely helpful, she explained everything very clearly so I could understand and made me feel very comfortable. Great service, would highly recommend her!

Had an ISA with Nutmeg. Since being taken over by JP Morgan the customer service has been absolutely shocking. I raised an issue in December and have had no resolution despite contacting them more than 10 times in the past 6 weeks. It’s truly terrible and I am making steps to move my account now.

I met with Chris Liebetrau - Senior Wealth Manager and Conor Renshaw Webber - Wealth Consultant at J.P. Morgan.
They gave great personal investment advice, (easy to understand), in a clear and down to earth way.
I felt completely at ease in the meeting due to their professional and friendly manner.
They gave me the trust and faith to take my investment plans forward with them.
I fully recommend their services to you.

Opened ISA via chase app but dealt directly with Stewart at JPMorgan to answer some questions. He was extremely polite, efficient and helpful in explaining options really well. I will happily invest more with them in future.

J.P. Morgan are bullies with an excessive workload which is ignored as a known hazard. They ignore medical advice and don't make reasonable adjustments. They are discriminative towards staff with a mental disability. Management behave in a way that destroys trust and confidence. Bullying is ripe, they have created a hostile environment, fail to support staff after illness and set them up to fail. Favouritism is ripe and JP Morgan often breach the Equality Act 2010. They are dominated by a toxic masculinity culture where aggression, bullying and mocking vulnerability is the norm.

Is someone losing control of the silver market?

Scammers and Frauders Bank - Customers just always placing chargebacks and this bank help them to scam!!! Avoid JPMorgan customers!!!

JP Morgan have taken over Nutmeg ISA. what a disaster. !!!!
Terrible customer service.
Repeat requests for the same information.
No action ever taken to resole, just more request for the same info.

AVOID.