Juddracing Avis 

What a terrible Company. Absolute rip off.
Terrible service & no assistance at all.Avoid at all Costs
Go Elsewhere...STAY CLEAR

Terrible experience went In store to order parts for my bike found 1item to be out of stock and special ordered in for delivery to me when arrived item was incorrect as parts department ordered incorrect item, was told id have to pay for the postage to return plus pay for postage for correct item to be sent back out to myself.
For something that wasn’t my mistake I found quite appalling that I’m having to pay for return of wrong item and reshipping fees for correct item, I spent £400 in parts that day
When i contacted them regarding this issue the person on the phone was quite abrupt
Won’t be shopping here again as they make you pay for mistakes that wasn’t your fault

Just purchased a Svartpilen 801 from Judd Racing, excellent service from Gabe, helped me out as the purchase was in the middle of a house move, Gabe and the team were able to help me out storing the bike until i was able to pick up, really good communication from Gabe too...can't fault the dealership. Look forward to popping back for 1st service for coffee and a chat!

Can't fault these guys, fantastic service. They do get very buys so getting hold of them can take time but they do look after their customers and always with a smile on their faces. Great bunch of people

allora, ho acquistato dei ricambi per il mio KTM, i prezzi erano ottimi e non ho esitato a comprare, gli aggiornamenti della spedizione non ci sono stati, solo per la consegna e PER UN PAGAMENTO AGGIUNTIVO, il pacco è arrivato qua in Italia, la mattina stessa mi arriva il messaggio da UPS dicendo che DOVEVO PAGARE 40 euro di "tasse", sono rimasto scioccato perché non era scritto da nessuna parte che avrei dovuto pagare tasse sulla spedizione, avendo già pagato tasse e 20 euro di spedizione sul loro sito, da questo lato sono rimasto molto deluso, per il resto la spedizione è arrivata nei tempi giusti, consiglio il negozio ma state attenti alle aggiunte che potrebbero esserci.

Ordered a ktm jacket 4 days later still no dispatch. 3 more days I emailm. 2 more days still no reply. Had to contact bank to dispute payment. TERRIBLE COMPANY.

Judd Racing KTM Norton Dealership cpu is a massive problem and they don't handle customer service ****

I purchased a brand-new 65cc Husqvarna from Judd Racing, and unfortunately it has never run correctly from day one. I live 2.5 hours away and have made three separate trips back to the shop so they could inspect the bike. Each visit required me to take time off work. Despite the obvious running issues — which can clearly be heard — I was repeatedly told that nothing was wrong.

The bike is not fit for purpose, and the mechanical support I received was very poor. The technicians didn’t seem to understand the issue, and no alternatives or solutions (such as a replacement bike) were offered.

Customer service was also disappointing. The receptionist was unhelpful and openly rude, even rolling her eyes at me — which other staff acknowledged. For a purchase of this value, the overall service has been extremely disappointing.

The bike is now in pieces with another mechanic who is trying to fix what Judd Racing could not.

Based on my experience, I would not recommend Judd Racing for anyone planning to spend a significant amount of money.

Maybe you would be ok buying a bike from these people but if anything goes wrong you probably wouldn't get a good response! I called up asking for some friendly advice as you would expect and was told basically we don't give out free advice. This says a lot about this company so be warned about there customer service .I also enquired about parts in the past and was never called back .Twice ! I ended up buying from elsewhere.

Big shout out to Judd Racing. Just bought a new superduke and they could not be anymore helpful. Really tentative and great communication throughout.
Thank you Judd Racing team for looking after me.

Big Thank you for Judd Racing team and For Jonathan Yates. I am writing to express my sincere gratitude for the outstanding service I received when purchasing my first motorcycle, a Husqvarna Svartpilen 125, from this store.
From the very first moment, I felt truly valued as a customer. The attention and care provided by your team were exceptional. Everything was explained in detail, and I appreciated the inclusion of the registration fee in the price, as well as the option to choose my own registration number. The motorcycle was delivered promptly by Jonathan, who not only brought it to me but also took the time to unload it and explain all the details and nuances of its use. I truly appreciated his support, especially as a newcomer to motorcycling.
Additionally, the quick responses to my emails were incredibly helpful.
Thank you once again for making my first experience so positive. Thank You

OK, so I only bought a mug for my sons birthday but the customer service was excellent 👌. Easy ordering, excellent communication via email updating me on my order status, the mug could not have been better packaged, and super fast delivery. And I know my son is going to love the mug. Thank you Judd Racing.

Highly recommend. After buying a ktm1290gt from another dealer , Judd racing put everything right with the bike , a full shim check service , rear brakes and a new sas pipe. To top it off they also gave me a tool kit for the bike for free as it was missing. The bike was returned in A1 condition, all my services history supplied and updated and free brake down recovery to boot. Get your self down and spend some money dealerships like this need saving. Shout out to Chris the service manager for his excellent customer skills. Best regards Mike helmic speedshop

I bought a Husqvarna Norden 901 recently and noticed that the front brake switch was not working. I phoned Travis who dealt with the sale and explained the problem and he said (Chris) from servicing will give me a call. That never happened,so I emailed them and after a couple of weeks I had a reply from Sarah asking for the mileage. Since then nothing. I bought a brake switch from G H Motorcycles in Colchester which i will now fit myself. You would have though a 9k bike would have been properly checked over before being handed over but hey ho. Will I be buying from Judd Racing again, I doubt it very much.

Their website states they wont be beaten on price. When I emailed them a list of parts that I found cheaper elswear to see if they price match, they just ignored my email.
Their loss as I wont use them at all now

Best company I’ve used for dirt bikes the customer service is perfect either over the phone or by email and the range of products they have is amazing love this company and will continue to use them

Joke of a company. Paid for 24h delivery but they dont have anything in stock. They will tell you it is back order AFTER you have paid. Absolutely no point in ordering from here if you want anything quick

Fabulous service from Judd Racing and Jonny in Sales. We bought an electric KTM for our little one and they made him feel really special.

Won’t go anywhere else for our bikes in future!

Ordered a genuine ktm part and it is great, removed a star because dispatch could have been quicker.