Kasela Studio Avis 

Sent an item back for an exchange to a bigger size. Initially was confused on how to request an exchange- filled out a contact form and never got any response until I messaged them on Instagram. After returning my item to them, I got no confirmation the parcel had been received for a couple of days- again had to chase on Instagram. Was then told that they were waiting for more fabric to be delivered (made to order item) and then they'd be sending out my exchange. 3 weeks have gone by since then and I've not even had any update as to the status of my order- I don't know if it's been sent, if they are still waiting on fabric etc. This is concerning a) when you've paid £60+ for the item and b) the communication has been poor as it is already.
Have filled out a contact form via their website but these never seem to get picked up so have dm'd on Instagram, they saw my message 5 hours ago, so I have then commented on a post asking for a response.

Safe to say, IF, I ever get my new item- I will never be ordering from here again as it's not worth the hassle.

I ordered the grey yoga pants and long sleeve top for my daughter for her birthday. I was hopeful that they would arrive in time for her birthday as taking in account that the company guidelines stated that there was a 10 day turnaround for making the items and posting. They should have arrived on time. I emailed several times asking for them to be delivered sooner as stated on your website but did not receive one single reply. My daughter even messaged on instagram and received 1 reply asking for the order number. Communication to customers is absolutely appalling . However when the items arrived several days after her birthday my daughter did like them and they did fit perfectly although personally i felt they weren’t worth the money i had paid as they weren’t that well made to be honest. This company really need to get to grips with their customer service.

My order arrived after a few days however the top didn’t fit, sent it back and emailed asking for a smaller size, wasn’t in stock so asked for another top to be sent out. This was on the 20th December and I’ve still had no reply. I’ve sent multiple emails and messaged them on the website. They’ve also never confirmed they have received the top I sent back. Diabolical customer service as they still have my money and their products aren’t cheap!

Good service, delivery as promised, great quality.

I ordered a vest top for my daughter this was £30 which for a vest is ridiculous but it was a present.
When it arrives its so tight all over even the arm holes are tight in her arm pits. Now my daughter is a very slim person so I messaged them and asked for a refund and got a reply the following day to say I couldn't have a refund just an exchange or gift card.
I said I would like to exchange and asked how I went about it and have not heard back.
I went onto the website and went onto their returns and sent another message asking how I do the exchange, I have told them what I'd like and now I'm not getting any response.
I feel stupid because looking at the reviews all the negative o es are about customer service and how they don't respond!
I personally do not like anything on the website and the vest and leggings is all my daughter likes so a gift card is useless to me.
I don't understand how you can't have a refund, they say its because everything is made to order yet all the returns must be resold and it's not like they are made to measure?
I feel like I've been had and lost £30.

love love love !!

I ordered one of the mystery Black Friday bundles which I though was a GREAT idea as it’s affordable and help with waste product.

Quality is amazing and fits really nice! Delivery was super efficient and will deffo be ordering again! 💕

came fast even though it’s handmade, quality is amazing and it washes well. I love it! will be ordering again x

Quickest delivery they always get my items sent to me on time even when I order last minute.
Unreal clothes and amazing quality!!

Emailed and messaged the company multiple times and got no response. My order still hasn’t arrived and it’s been nearly a month

I ordered a full swimsuit from this place which took over a month to arrive when it stated on the website 10 days wait time for making and delivery. When trying to contact the company the customer service is shocking. I have returned my items in an exchange for something else and been waiting over 2 months for this. I have emailed and messaged 12 times since and still not had 1 reply. Once they have their money they no longer keep up to messages or emails. The customer service is so poor for this brand. Do not order

Haven’t received the item yet which is understandable but customer service could be improved replies from questions I asked in emails were very vivid and could of just been the way I read it but seamed quite rude

DO NOT BUY FROM HERE! I would give 0 stars but I can’t. They didn’t send my order for 49 days, after charging loads for 3-5 day delivery. They sent my parcel to a randomer and I got someone’s. I emailed them saying they’d broken GRPR multiple times and they’ve ignored me. I also never got a refund for the item I didn’t receive. This started in June 2022 and they still haven’t sorted.

The crochet cover ups are to die for!! One of the best outfits i wore all holiday and received so many compliments🩵 The fit was perfect for an hour glass figure and the quality is amazing. Will definitely be purchasing from here again 😍

Purchase was made for bikini and dress on 9/8/23 with a clearly stated lead time of 10 working days. The date I should have received my order has long passed and after multiple attempts to contact Kasela via email and through their customer service and normal Instagram account regarding a refund, my order still has not been sent and they have stopped responding. Looking further into it, it can clearly be seen that they do this often with the amount of reviews on here of them taking peoples money and never sending them any items. Also Kasela Studios Ltd is illegally trading as the company status is dissolved on companies house.

I wish I had looked at the reviews first. I ordered a PRE MADE top and paid extra for 1-2 day delivery and it still hasn’t arrived 2 weeks later. Why even offer 1-2 day delivery if you’re not able to send the item in time?? Such a scam, I want a full refund.

Super impressed with my bikini! So beautiful, fits perfectly, Amazing quality! Will defo be purchasing from you again.

many thanks 😁
Katie xx

Took a while to receive my order however I emailed the company to explain I needed it be a certain day and the turn around was incredible after I emailed it arrived the next day. Lovely swimsuit, colour, style, material and fit.

Really good customer service, needed it really quick and it was delivered before this date! Would definitely order again.

Handled my refund really unprofessional still haven’t received my money back. They won’t answer my emails or are leaving me on read on Instagram messages. I have all the proof as well. DO NOT ORDER FROM THIS BRAND⚠️

My order was due to arrive by 18th August. When I messaged on instagram, they told me they had none of that colour left and would I like another. I didn’t want another colour and it wouldn’t have arrived before my holiday. I asked for a refund instead. Since 24th August, I haven’t heard from the seller. I have messaged multiple times, still no sign of a refund being issued. I wouldn’t have minded if the waiting time was longer & I could expect it at a later time. But it said within 12 working days and it’s now been 22 working days. Really poor communication & customer service. I was really looking forward to receiving my order and and now I will be advising other people to avoid.