I had the pleasure of speaking with Tabitha who was so kind and softly spoken. She expressed wonderful compassion and such reassuring helpful information to guide me for my dogs upcoming treatment soo... Voir plus
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Shane at KC Insurance was excellent to deal with. He was always polite, timely with information, and explained everything clearly and in an easy-to-understand way. I also really appreciated the person... Voir plus
L'entreprise a répondu
The girl I spoke with was very helpful & kind. I had just moved house so updating my address. She had gone through the same lately so we chatted a bit about that too. Very efficient & added my vets de... Voir plus
L'entreprise a répondu
These folks were very supportive when my elder dog died (heart complications), and then we took on another dog a bit later. No double-charging, and I knew exactly what we were going to pay and what we... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Coordonnées de contact
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, Royaume-Uni
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I have been with the Kennel Club for…
I have been with the Kennel Club for many years and always find them easy to deal with.
30 avril 2026
Réponse de Royal Kennel Club Pet Insurance
Hello Mark Earle
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Very knowledgeable
Lorna was, super helpful and very knowledgeable and able to answer my query in full.
6 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Amanda Mitchell
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to Lorna and the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
Great customer service
I needed to make a couple of amendments to my policy and this was done by Jenny quickly and accurately. She was extremely helpful at all times and ensured I was happy with everything. Customer service at its best!
6 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello customer Phil
I am so pleased to hear that you have had a 5 star experience with Jenny. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Kerry
Customer Service Team
Réponse de Royal Kennel Club Pet Insurance
Hello Victoria Dolin
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Réponse de Royal Kennel Club Pet Insurance
Hello Cynthia Wilkinson
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
Ready to help
Always ready to give you the information required caring and sympathetic
3 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello James Farley
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Kerry
Customer Service Team
Claiming for the first time
Called several times today to discuss a new and quickly evolving claim and was treated with respect and patience each time, knowledgable
and reassuring customer service, thankyou for you kindness and patience at a difficult time
3 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Rhona Addison-Smyth
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Kerry
Customer Service Team
An asset to the company.
I got myself worried as I accidentally cancelled the monthly payments. I have been dealing with my elderly mom, who has dementia. I'm running around a lot and was cancelling stuff online. Thankfully the company sent me emails. I rang this morning and the lady was so understanding bless her. I spoke about my situation and she helped me to sort it all out. She is an asset to your team in customer service. Thank you once again.
3 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Jay
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that you have found our services helpful and friendly. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Kerry
Customer Service Team
Absolutely brilliant service
Absolutely brilliant service, Adam was so professional & very caring, thank you so much for the help etc you gave to today it’s so very much appreciated 🥰
3 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Lesley Mccourt
I am so pleased to hear that you have had a 5 star experience with Adam. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Kerry
Customer Service Team
Jenny was very patient and took her…
Jenny was very patient and took her time to understand- then gave me great support in what to do next- she followed up with an email to ensure I had everything to make a claim.
Thankyou Jenny
1 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Dan Daly
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Jenny is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Customer service was very helpfull when…
Customer service was very helpfull when i cald two sort out the misstake out that i had on papper work
4 juin 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello James Baird
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. The team will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Spoke with the lovely Michael about my…
Spoke with the lovely Michael about my dogs potential alapecia he was helpful and reassuring very professional
30 juin 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Jordan Mackay
Thank you so much for taking the time to leave us a positive review. I’m so glad to hear you found Michael helpful and professional. We’re sure you’ll continue to experience our fantastic service when you need us.
Please let us know if you have any questions in future and we’ll be happy to help.
Kind regards
Shane
Customer Service Team
Very helpful/ professional/ great…
Very helpful/ professional/ great advice and very patient .
30 juin 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Carolann Mclaughlin
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave such a positive review.
I’ll pass your feedback to Michelle. I know she’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
Top Notch Service
I have been with Kennel Club Pet Insurance since I got my pup back in 2023. Best decision I made! He’s needed shoulder surgery at just under a year old. He’s had continuous spinal and hip difficulties since 2024 which all claims have been approved and this is still ongoing. He has allergies and received immunotherapy monthly. Every claim I provide my invoices and medical history. Never had any issues with any of my claims or pre-authorisations. Their customer service is top notch. A lot of people say the insurance is expensive. Where else do you get £25,000 a year cover? You get what you pay for in my opinion, and I am glad I took the policy when I did. Thank you Kennel Club for giving me the constant peace of mind!!!
30 juin 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Jennifer Mck
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to the team. I know they’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Carol was very professional
Carol was very professional, polite, informed and helpful. Prepared to listen! Overall a very positive experience!
30 juin 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Andrew Thompson
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Carol is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Excellent customer service with help…
Excellent customer service with help changing home address and updating details on policy account. So super helpful and efficient. Thank You
30 juin 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Imelda
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. The team will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Very clear advice and rapid
Very clear advice and rapid. Answered the questions. Great service!
29 juin 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Sandra Barber
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Jenny was absolutely brilliant
Jenny was absolutely brilliant; incredibly informative, patient, and personable. I've had to cancel my renewal due to the price but Jenny explored other options and gave me really balanced and useful information even when it was clear I had to cancel - if superb customer service alone could've kept me then she'd have done it.
29 juin 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Alice
I am so pleased to hear that you have had a 5 star experience with Jenny. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Kerry
Customer Service Team
Excellent- very helpful indeed.
29 juin 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello CEB
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
First time of submitting invoice…
First time of submitting invoice electronically. Michael was so patient and talked me through each move. I am 79 years of age and try to keep up with the times but sometimes need a little help. Thank you.
29 juin 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Barbara,
It is so wonderful to get your positive feedback ⭐
We are so happy to hear that you have had a lovely experience with Michael, he will really appreciate your feedback.
If you have any questions in the future regarding your policy please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
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