Keepitpersonal Avis 697

Very disappointed with this company !
I ordered a Santa sack for my grandson as I’ve done for the past 3 years for my previous 3 grandchildren .
Upon arrival I was shocked to see it was HALF the size of the others .
On querying this I was told I’d ordered the small one , of which I replied ,” I ordered the one I’d ordered previously as it was the same price . “
I was told it was possible that the prices had increased , if that’s the case it’s by a whopping 25 per cent on previous years , this is outrageous !!
However I just think they are misleading people as the previous times I’ve ordered there was no choice of size , I assumed the small size was the one I’d previously ordered ( due to the advertised price ) and the large was a new size !
Admittedly I should have checked the dimensions , but as I’ve already said I’ve ordered the same sack for the past 3 years and it’s always been the same price , I never imagined it would increase by so much when it had been this price for the last 3 years !!
Don’t be fooled into thinking you are getting a Santa sack , it’s NOT a sack , it’s a bag and you’ll be lucky to fit a pair of socks in it !
If you have ordered from them before , please please check the dimensions and don’t assume you are getting what you got last year !
Also rang them up to query this and the lady at the other end was very dismissive , abrupt and rude .
I’ve ordered many items from this company , but NEVER again , their after sale service speaks volumes !!

Just got my glass today. I am so happy with it and even got a gift bag with it. Thank you my husband will love it

Ordered personalised tankard for husband's birthday. Delivery was quick and efficient and the quality of the product was great. Highly recommend.

Would highly recommend this company . The goods I have received over the last two weeks have been gorgeous and exceptional quality

Ordered a personalised mug on Monday morning about 11.30 am, received it the following day and it's exactly what I wanted, the person I chose it for is going to love it. Beautifully made, the personalisation is superb. And I didn't even have to spend very much! Will be going back for more - this is the way a company should be run. Very, very highly recommended!

Great team, great product- they will try to help wherever they can.

Not happy with the quality of the item. Customer service useless and unaware how to treat unsatisfied customer. Do not recommend!

I've been looking for photo frame with unusual dimensions I could personalised with a writing. Keep It Personal was the only online shop that offered what I was looking for. Moreover, the writing I wanted engraved included the diacritics in my mother tongue. The delivery was quick, the frame was packaged very well and it arrived safely. thank you so much.

I ordered three personalised mugs. Excellent quality, shiny photos, actually better quality than the original photos! The mugs are nice and thick, very robust. Cheap postage cost, even for multiple items. Excellent!

I bought a personalised wine glass as a gift for a friend. When the glass arrived it was broken therefore I contacted the company who offered to send out another which of course I responded to confirm I would like them to do so. I didn’t receive a response despite emailing another twice. When I have contacted them via their form on the website, they have not sent out the item. Very disappointed, not only out of pocket for the extortionate postage fee I paid, but I now have to find another gift with very little time.

Great service, unfortunately first item broken by courier, super quick replacement and great comms throughout. Costs are competitive will use again and do recommend.

Exceptional service, brilliant products and super-fast delivery. Thank you 'Keep it Personal'. 10/10

I got a glass set for my friends wedding they both loved it. Had several gifts from this company and never ever had an issue they are great🥰
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I recently brought a glass tankard for my friends 60th and it arrived on time and perfectly packaged and care taken to make it look perfect gift wrapped
My friend thought it was excellent and loved it thank you, I'll be passing on your website to my family and friends it's got a great selection to choose from and looking forward to ordering a gift in the near future.

Fantastic company, had an issue with my delivery and Nathan couldn’t have been more helpful resolving it. Will be back 👍

Great service. Kept me informed. Very fast delivery. Would use again.

Ordered picture fram for Grandaughters engagement unfortunately put wrong date when ordering however this was quickly amended and received a lovely frame well packed within a few days . so pleased and highly recommend this company

I made repeat orders of Wood panel photo's. First 2 orders were great. Received in quick time, and good quality. 3rd order, the photo was way off colour, and ink marks on the panel. Customer service was friendly, and photo panel replaced with much better quality. 4th order of 2 wood panel photo's, the photo's were back to front (reverse images), and the colour was also poor once again. Again, customer service was good, and i opted for a refund, instead of replacements. They apologized again, but dont actually address how these issues happen in quick succession, and why they're not quality checked.(invoice enclosed with quality check boxes not ticked 2 orders in a row). You want to know dont you.? It seems like the 2 owners are trying to do everything themselves, but portray the image of a bigger company. Pointless if you cant keep up with demand, and quality suffers. Obviously not concerned with losing custom. Shame, first 2 order's were great.

Ordered a photo keyring on 13th May which was a Father’s Day gift, therefore has only been opened and used since 14th June. Within 2 weeks it had broken and fallen apart. I emailed Keep it Personal with the details and photos to which they responded ‘the screw can come loose over time’ (2 weeks?!) I replied reminding them I had only had the product since May, and only used since 14th June. This correspondence was on 2nd July, despite chasing numerous times asking for a refund or replacement item, they have since gone silent and are ignoring my emails.

This company is the best. Communication 10 out of 10, delivery time with inscriptions 48 hours. Highly recommended one of the best online store I've ever dealt with. I'm still stunned with their service. Thank you so much.

S Denton