Keepmoat Avis 4 855

TrustScore 4.5 sur 5

4,5

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

We moved in on the 1st of December 2025 and as you’d expect we’ve had a few little issues with our new build. Both Clint and Jessica ( Garden City estate ) have been exceptional… they’ve gone ab... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I have a very bad review regarding customer services and we have gone through a very difficult time after we bought the house in Beckhill Sheffield in 2025 due to water leak into the house , taking to... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Andrejus attended my home to carry out repairs. His work was very professional, very neat and tidy and explained everything thoroughly in confidence. Very polite and friendly. He ensured that all r... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Exceptional James My experience with James from customer care at Keepmoat was total satisfaction. James arrived for a very routine job but once alerted to an existing problem - which was far mo... Voir plus

À propos de l'entreprise

  1. Constructeur immobilier
  2. Société de construction
  3. Lotissement

Écrit par l'entreprise

We are a leading home builder for first time buyers, providing high quality, affordable homes throughout the UK. With years of experience building quality new homes, we never forget there is only one home that's important, and that's yours.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

5 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Joel was and is very helpful in all his…

Joel was and is very helpful in all his professional job and he relaxes you in the process I cannot stress this more than I have.

20 avril 2026
Avis spontané
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Réponse : Keepmoat

We appreciate you taking the time to share your positive experience. We're happy to hear that you found our team member to be helpful and reassuring.
Best wishes
Keepmoat Online Customer Care

Noté 5 sur 5 étoiles

We cannot thank Michelle at Keepmoat…

We cannot thank Michelle at Keepmoat Moorgate Boulevard Rotherham enough for the warmth and pure professionalism shown I'm all our dealings with her. A true embassador for the Keepmoat brand. At every stage of the sales process we have been fully supported and guided with no enquiry being too much trouble. Thank you. We would not hesitate to recommend Keepmoat homes based on our experience 5 star service.

19 avril 2026
Avis spontané
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Réponse : Keepmoat

We're happy to hear about the positive experience you had! We appreciate your kind words regarding the support and guidance provided during the sales process. Thank you for recommending our homes based on your 5-star service experience.
Best wishes
Keepmoat Online Customer Care

Noté 5 sur 5 étoiles

The guy Emanuel from keepmoat did…

The guy Emanuel from keepmoat did fantastic finishing in my toilet. His work is a world class standard. He leaves nothing untouched.

17 avril 2026
Avis spontané
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Réponse : Keepmoat

We're happy to hear that the work carried out was completed to such a high standard. We appreciate you taking the time to share your positive experience!
Best wishes
Keepmoat Online Customer Care

Noté 5 sur 5 étoiles

Having moved into my new home

Having moved into my new home, I noticed several snags in my new build. The aftercare has been amazing! Scott couldn’t have been more helpful! I’m overwhelmed with the kindness shown and the efforts he made to get my home back up to perfect condition. Thankyou so much Scott!

15 avril 2026
Avis spontané
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Réponse : Keepmoat

We're happy to hear that the aftercare service was amazing! We'll make sure to pass over the lovely feedback to the team. Thank you!
Best wishes
Keepmoat Online Customer Care

Noté 5 sur 5 étoiles

Best company ever they are professional…

Best company ever they are professional and communicate very well with clients. Its a company witgh principles and high values. I highly recommend

31 mars 2026
Avis spontané
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Réponse : Keepmoat

We appreciate your feedback and are so happy to hear that you had a positive experience with our team.
Best wishes
Keepmoat Online Customer Care

Noté 5 sur 5 étoiles

James at Keepmoat - 5 Stars

James was an absolute pleasure to invite into my home. His friendly and professional manner was second to none. All works carried out were to a very high standard. Nothing was too much trouble and I am extremely satisfied with the visit! Great work James, you are a credit to Keepmoat!

14 avril 2026
Avis spontané
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Réponse : Keepmoat

We're happy to hear that you had such a positive experience! It's great to know that the service provided was helpful and professional. Thank you for sharing your feedback.
Best wishes
Keepmoat Online Customer Care

Noté 5 sur 5 étoiles

5 star after sales service!

Been in my house now at Kingsfield Park for 7 months now and only have good things to say about keepmoat. I have already reviewed 5 star on the sales service and now wanted to update on after sales.

I had minor issues with doorbell and outdoor light that were seen to pretty quickly along with installing trickle vents that were missing from a couple of windows.

This afternoon, i noticed a leak under my sink and the plumber was out and all fixed within an hour of my call. I cannot praise them enough for the level of service received and will continue to update reviews based on service i receive in the future.

14 avril 2026
Avis spontané
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Réponse : Keepmoat

We're happy to hear about your positive experiences at Kingsfield Park over the last few months. It's great to know that the after-sales service, including the prompt attention to the minor issues and the leak, met your expectations. We appreciate you sharing your feedback.
Best wishes
Keepmoat Online Customer Care

Noté 5 sur 5 étoiles

James is a great guy.

James is a great guy.
Very attentive and eager to help.

14 avril 2026
Avis spontané
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Réponse : Keepmoat

We appreciate you taking the time to share your positive experience. We are so glad to hear that you were happy with the assistance you received.
Best wishes
Keepmoat Online Customer Care

Noté 5 sur 5 étoiles

Lisa was friendly and very helpful

Lisa was friendly, informative and very helpful.

3 avril 2026
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Réponse : Keepmoat

We appreciate you sharing your positive experience; we are so glad that Lisa provided you with an excellent service.
Best wishes
Keepmoat Online Customer Care

Noté 5 sur 5 étoiles

We are absolutely loving our new house

We are absolutely loving our new house. Amazingly built. Special thanks to Steven from Keepmoat Cramlington for making it all happen for us.

31 mars 2026
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Réponse : Keepmoat

We're happy to hear that you are loving your new home! We appreciate your special mention, and we wish you many happy memories.
Best wishes
Keepmoat Online Customer Care

Noté 5 sur 5 étoiles

We visited site a couple of times in…

We visited site a couple of times in our property search Michelle was super helpful and helped us select a plot prefect for us.

1 avril 2026
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Réponse : Keepmoat

We're happy to hear that our team was helpful during your property search and in selecting the perfect plot. Thank you for sharing your positive experience!
Best wishes
Keepmoat Online Customer Care

Noté 2 sur 5 étoiles

On viewing my house there was a leak…

On viewing my house there was a leak from bathroom upstairs leaking through kitchen ceiling. Leak was fixed we were able to move in 2 weeks later. The ceiling in kitchen had plaster cracked and damp stain from leak. I’ve had numerous keepmoat people visit property to assess damage. Leak was reported on December 24’. Fast forward to now I have just been told I need to pay for kitchen ceiling to be redone. Ive refused as this happened before I moved in. Be careful with keepmoat. I’ve been communicating with keepmoat for over a year as I said before numerous keepmoat people have been to my property. Now I put a review up their interested. Yous have my details ive not moved look it up.

9 avril 2026
Avis spontané
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Réponse : Keepmoat

We appreciate you bringing this to our attention and we regret you're being asked to cover the ceiling repair. We have requested information from you so that we can pass this review onto the regional team, but unfortunately this wasn't completed. Please do get back in touch with the team if there is anything we can assist with.
Kind regards,
Keepmoat Online Customer Care

Noté 4 sur 5 étoiles

New house was fine,a couple of small…

New house was fine,a couple of small issues were dealt with quickly. Only minor complaint would be to the idiots who laid the turf. Obviously don't realise it won't take and grow on pebbles or concrete. The site team are great to deal with and very pleasant.

2 février 2026
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Réponse : Keepmoat

We appreciate your feedback and are happy the issues were resolved quickly. We'll address the turfing concern with the team to ensure better results in the future.
Best wishes
Keepmoat Online Customer Care

Noté 5 sur 5 étoiles

Fixing wall cracks in Bradford Vision

Today Andrejus came from Keepmoat and did great job in fixing the wall cracks and painting, he also proactively did some painting in stair area which came out to be of great help. I really appreciate his work. Thank you.

10 avril 2026
Avis spontané
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Réponse : Keepmoat

We're happy to hear that you received a great service. We appreciate your positive feedback.
Best wishes
Keepmoat Online Customer Care

Noté 5 sur 5 étoiles

Good Experience Overall Process

Transparent customer service and very helpful. Michelle Simmons is efficient and proactive.

27 mars 2026
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Réponse : Keepmoat

We're happy to hear that Michelle was helpful and efficient, thanks for sharing.
Best wishes
Keepmoat Online Customer Care

Noté 5 sur 5 étoiles

It was a amazing dream come true…

It was a amazing dream come true experience buying house with Keepmoat. We finally made our first house with the help of Debbie and it's team. Very happy and highly recommended :)

27 mars 2026
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Réponse : Keepmoat

We're happy you had an amazing experience purchasing your first home. It's wonderful to hear that our team was helpful. Thank you for your recommendation.
Best wishes
Keepmoat Online Customer Care

Noté 1 sur 5 étoiles

Do not buy a Keepmoat home

Build quality and finish is appalling.
Customer service is even worse.
Sold houses with the wrong address.
Upgraded kitchens scratched and bent doors.
Constant drain blockages.
Cloudy water through taps.
Been in 7 months now and still haven’t completed our 7 day snag list.
Rain leaking into the home.
Draughts through your brick work.
None of these are isolated incidents and many many houses on the estate are suffering the same issues.
Please think 2,3,4 times before buying a Keepmoat home, especially in cramlington. We both wish we hadn’t.

7 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Keepmoat Glenrothes

Chelsea in the sales office in Glenrothes was amazing, friendly and professional, she made us feel welcome and made the process of buying a new build so easy. We were kept up to date with the whole process of the house build. Our house is beautiful, and finished to a high standard. We love the fact that the space between the houses are spacious and the houses are not crammed in together. There are lots of green spaces all around and play parks for the children. Any snagging issues you get with all new build houses were fixed very quickly and to a high standard. The building management and building team are really friendly and professional. Thank you to the whole team for our beautiful house, we love it here.

20 mars 2026
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Réponse : Keepmoat

Hi Kim
We're happy to hear that the purchase of your new home was easy and that you felt welcome by Chelsea. It's great to know you love your beautiful house. We appreciate your positive feedback. Best wishes
Keepmoat Online Customer Care

Noté 5 sur 5 étoiles

Visited Joel to view the Thirlmere as…

Visited Joel to view the Thirlmere as we are buying on a different site.
Very informative and Joel helped with details of the type of flooring etc in the show house
Welcoming and knowledgeable Joel was a great help, many thanks

6 avril 2026
Avis spontané
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Réponse : Keepmoat

We're happy to hear that the visit to view the Thirlmere was informative. We appreciate the positive feedback about Joel. Thank you for sharing.
Best wishes
Keepmoat Online Customer Care

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