kerbappeal-alloyrefurb.co.uk Avis 

I booked a smart repair for 3 wheels + lacquer on all 4 wheels of my car with diamond cut alloys at £360. The head of customer services was very persuasive during the sales conversation, which gave me confidence despite other competitors advising me that smart repair isn't ideal for diamond-cut alloys.

The two technicians who arrived were polite and professional — no complaints there. However, even when I was told it would ideally take somewhere around 1 hr each for each wheels, I was surprised when the folks who came home for the repair at 9:30 was done with everything by 11:15ish which made me doubt the whole process. They were rushing up the whole process without enough time for the lacquer to dry and settle. Once the lacquer started drying, I noticed lacquer drips solidifying on the wheels. This is not about scuffs or scratch coverage — I had already adjusted my expectations for a smart repair. Lacquer dripping and hardening is a workmanship issue, plain and simple.

When I raised this with the head of customer services, I was repeatedly told "it's a smart repair" — which I fully acknowledged. But that doesn't excuse lacquer runs. Rather than discussing any resolution, the response quickly became dismissive and accusatory, claiming the drips were already on the car before their team arrived and that it could not possibly be their mistake.

No resolution was offered. No responsibility was taken.

I would not recommend this company. The aftercare and accountability simply aren't there.

Had all 4 wheels refurbed at home and extremely please with the service and finish. Mercedes diamond cut all had kerb scratches and have come up perfectly.
Efficient booking and updates, arrived on time and as promised

Excellent communication with booking in my wheel ,my wheel refurbisher was here on time stated and done a really excellent job on my wheels making them look factory fresh very polite and helpful would throughly recommend.

Absolutely fantastic service, better than I expected. I have had work done by Kerb Appeal before so it was an easy choice to select them again. Very happy with the results and professionalism

Simon was a pleasure to deal with. Competitive on price. Steve turned up early, which proved to be fortunate as my locking wheel nut was missing, Steve was incredibly patient and gave several suggestions. He ended up starting the job 3 hours after he arrived, and made no complaints. If only more companies gave the focus to customer service like Kerb Appeal do. I would have no hesitation recommending them.

Great customer support from Simon and excellent job by Josh. Would definitely use again and highly recommend

Great Service from Toby, took him all day long, but fantastic finish in the end, all the “kerbing” marks have gone. They now look absolutely brilliant. Highly Recommend.