Keystone Property Finance Avis 

Excellent Service easy underwriting and process from start to finish

With some recent new cases, I had brilliant support from the packaging team and the BDM,

Have a good in-house system that works well, and access to a case handler makes it much easier to resolve case-related matters.

A huge thank-you to Mark Hindmarsh and the team at Keystone mortgages in getting a complex re-mortgage over the line.

Keystone are a specialised lender who pull out all the stops to get a case over the line & offering a good service via the back office & through the Business Development Managers

contact the admin and sort out whatever need at any time is very easy. they actioned very efficiently. and also BDM is very helpful if any doubt on how we need to provide details. Our BDM Simon's work is highly recommendable.

I just wanted to say a massive thank you to Mark Deboo who kindly assisted me with an extremely challenging and stressful case that was put in jeopardy by a negligent solicitor. Mark's support in getting the case to completion (finally!) was truly brilliant and I am so grateful for his interventions in pushing things though for this client.

Excellent support and guidance to assist with multiple complex cases for a portfolio landlord. Excellent business support from Mat Osborn and Phillip Spacey. Very responsive to queries and excellent real life approach to underwriting and reviewing the cases.

The experience from start to finish was very smooth. Very impressed with timescales and quickly and effortlessly the case was offered. I would definitely recommend to other brokers. Especially Simon the BDM is great help and kept an eye on the case from start to finish.

Excellent and smooth communication from all the team. My BDM Moises Cruickshank highly experienced and he is always getting back to me no matter the query, The support offered by the team was very good throughout the process.

Good coms from start to fisnish. Broker portal is easy to use

My whole application journey was made effortless thanks to the attentive employees at Keystone, in particular my BDM - Simon Jones, who was knowledgeable and supportive throughout the application process. 5 star service from start to finish!

Placed a difficult and very specialist case with Keystone. Simon was excellent from start to finish and always on hand to help. Great result for all! Thanks

I had a rather complex case, and I had previously been turned down by another lender. It was certainly not a straightforward case, and I was feeling quite discouraged. However, my experience with Keystone was a game-changer.
In particular, I had the pleasure of working with Simon, who was nothing short of brilliant. His dedication and expertise were truly impressive.
Thanks to Simon and the entire Keystone team, I was not only able to secure the mortgage that had seemed out of reach before.

Just had my 1st completion with Keystone and was a very positive experience. Simon Jones our BDM has been brilliant. He constantly keeps us posted on criteria and rate changes & is always on hand for any case specific enquiries we have. With Simon's support I would not hesitate to continue using Keystone for my clients.

Just wanted to say a HUGE thank you to the team at Keystone, they went above and beyond to support the completion of one of my most recent cases.

Specifically Mark Grogan, Phillip Spacey, Phil Riches and Ryan Kirby I look forward to working with you all again in the future!

Looking for ways to make the case fit rather then throw it out which is a breath of fresh air in the current climate!

As a mortgage advisor, I deal with lenders day in and out, and I always find the staff at Keystone willing to help and on the ball. They go out of their way to ensure that the case is over the line, and a special shout out to my BDM Alan Luther who is incredibly supportive and helpful.

I spoke to Katie on the Sales Line on the 4th August to discuss an unusual property on which a client wanted to arrange a buy to let mortgage. I needed a good indication either way as to whether the property was suitable security rather than submit it and "see what happens". Katie took a lot of time and trouble to look at the property on street view so that she understood the issue. This was so useful as I did not want to waste anyone's time submitting an application if it was going to fail.

Excellent communication from start to finish from all the team. My BDM Simon is always swift to respond to initial enquiries and queries throughout any application I have had. Their ability to use a common-sense approach to complex applications is brilliant.

In a world where banking can sometimes be overwhelming, Keystone and my BDM Simon Jones made the entire experience seamless and stress-free. I couldn't be more satisfied with the level of service I received, and I highly recommend them to anyone seeking reliable banking services.